Comments on: Improvements to Customer Service http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/ Adventures in Self-Publishing Sun, 05 Feb 2012 13:50:39 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Webcomic Alliance - Battle of the Self-Publishing Services http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-5526 Webcomic Alliance - Battle of the Self-Publishing Services Tue, 15 Mar 2011 04:02:57 +0000 http://lulublog.com/?p=1181#comment-5526 [...] preferred Lulu to Createspace for many reasons, including their customer service. The BAD: are the 171 (as of 3/8/11) comments on their “Improvements to Customer Service” blog post… mostly very disgruntled… tells me Ken should be happy he didn’t have [...] [...] preferred Lulu to Createspace for many reasons, including their customer service. The BAD: are the 171 (as of 3/8/11) comments on their “Improvements to Customer Service” blog post… mostly very disgruntled… tells me Ken should be happy he didn’t have [...]

]]> By: Diana Ballard http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-4533 Diana Ballard Fri, 27 Aug 2010 00:40:43 +0000 http://lulublog.com/?p=1181#comment-4533 It would be immensel useful if a human could be reached via phone. That has been an issue with me, and I believe it is a serious issue that should be addressed as you consider customer needs. It would be immensel useful if a human could be reached via phone. That has been an issue with me, and I believe it is a serious issue that should be addressed as you consider customer needs.

]]> By: Max http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1731 Max Tue, 02 Feb 2010 23:45:01 +0000 http://lulublog.com/?p=1181#comment-1731 Dear Sandra P: I refer to the above-mentioned case, posted January 8, 2010 at 4:56 pm. Thank you very much for your email dated 11. January 2010 16:56:46, which was answered by my email dated 15. January 2010 00:36:23. Could you kindly inform me of any progress in this case? Thanking you in advance. Sincerely, Max Dear Sandra P:
I refer to the above-mentioned case, posted January 8, 2010 at 4:56 pm.
Thank you very much for your email dated 11. January 2010 16:56:46, which was answered by my email dated 15. January 2010 00:36:23. Could you kindly inform me of any progress in this case? Thanking you in advance.
Sincerely,
Max

]]> By: Maggie Claire http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1730 Maggie Claire Sun, 10 Jan 2010 02:57:39 +0000 http://lulublog.com/?p=1181#comment-1730 I can NOT find my book in the search engine. It is gone!! It is called, AS IF IT DIDN'T HAPPEN:A MEMOIR OF ABUSE, MULTIPLE PERSONALITIES AND HOPE, BY MAGGIE CLAIRE. THIS IS AN EMERGENCY AND I NEED HELP TO FIX THIS PROBLEM. I can NOT find my book in the search engine. It is gone!! It is called, AS IF IT DIDN’T HAPPEN:A MEMOIR OF ABUSE, MULTIPLE PERSONALITIES AND HOPE, BY MAGGIE CLAIRE. THIS IS AN EMERGENCY AND I NEED HELP TO FIX THIS PROBLEM.

]]> By: Max http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1729 Max Fri, 08 Jan 2010 21:56:26 +0000 http://lulublog.com/?p=1181#comment-1729 RE: [ ref:00D56zQ6.50057kkQ9:ref ] Case: 00352578 (this case is originally pending since 2 months without solution or answer) Dear Sirs: I would be very pleased if you could handle the above-mentioned case. I tried to publish my three concerned books since March 2008. Then, in the beginning of September these books could be published (with ISBN, EUR 150,00 together). But up to now they are only available via Lulu (ISBN would not have been necessary for achieving the present status). As far as I see your staff works with wrong information or seem to be not informed about all Lulu's service packages. A further project is depending on these three books. This ISBN was bought in 2006 and has to wait, until the present problem is solved. RE: [ ref:00D56zQ6.50057kkQ9:ref ] Case: 00352578 (this case is originally pending since 2 months without solution or answer)

Dear Sirs:

I would be very pleased if you could handle the above-mentioned case. I tried to publish my three concerned books since March 2008. Then, in the beginning of September these books could be published (with ISBN, EUR 150,00 together). But up to now they are only available via Lulu (ISBN would not have been necessary for achieving the present status). As far as I see your staff works with wrong information or seem to be not informed about all Lulu’s service packages. A further project is depending on these three books. This ISBN was bought in 2006 and has to wait, until the present problem is solved.

]]> By: Eden Maxwell http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1728 Eden Maxwell Wed, 06 Jan 2010 18:35:47 +0000 http://lulublog.com/?p=1181#comment-1728 Back in June, you wrote about significant improvements in customer support. Where are they? Lulu may be growing now, but without a reliable help system, your company well implode under its own inefficiency--which is not the goal for any of us. Back in June, you wrote about significant improvements in customer support. Where are they? Lulu may be growing now, but without a reliable help system, your company well implode under its own inefficiency–which is not the goal for any of us.

]]> By: Rina http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1727 Rina Wed, 30 Dec 2009 17:11:51 +0000 http://lulublog.com/?p=1181#comment-1727 I entered one of your poetry contests in 2008. I did not win the money but recieved Editors Choice Award. I did at the time purchase 2 of the poetry books in advance. I have not recieved my books and have been trying to get this situation resolved for some time now. I do have a case number, could someone please help with this. Rina Miller I entered one of your poetry contests in 2008. I did not win the money but recieved Editors Choice Award. I did at the time purchase 2 of the poetry books in advance. I have not recieved my books and have been trying to get this situation resolved for some time now. I do have a case number, could someone please help with this.

Rina Miller

]]> By: Penny http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1726 Penny Fri, 04 Dec 2009 20:24:14 +0000 http://lulublog.com/?p=1181#comment-1726 I mentioned this problem on your forum - it might also keep publishers from making the same mistake of selling outdated calendars - and I was banned from the forum. This speaks volumes about your customer relations! I mentioned this problem on your forum – it might also keep publishers from making the same mistake of selling outdated calendars – and I was banned from the forum. This speaks volumes about your customer relations!

]]> By: Nick Popio http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1725 Nick Popio Tue, 10 Nov 2009 03:45:04 +0000 http://lulublog.com/?p=1181#comment-1725 Tesha, I'm happy to try to help. Can you email me at npopio@lulu.com? Tesha,
I’m happy to try to help. Can you email me at npopio@lulu.com?

]]> By: Tesha Mulkey http://www.lulu.com/blog/2009/06/10/improvements-to-customer-service/#comment-1724 Tesha Mulkey Mon, 09 Nov 2009 21:59:40 +0000 http://lulublog.com/?p=1181#comment-1724 I need to contact someone regarding book orders from a retail store if possible. There is no phone # to contact. I've tried to use the email customer service but it takes to long. When I did receive a reply it wasn't very helpful. please reply back Thank You Tesha Mulkey I need to contact someone regarding book orders from a retail store if possible. There is no phone # to contact. I’ve tried to use the email customer service but it takes to long. When I did receive a reply it wasn’t very helpful. please reply back

Thank You
Tesha Mulkey

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