Update: Our specialists are happy to help you find the best solutions to all your publishing needs via email or LiveChat. Feel free to contact them by visiting our customer support page.
For this month’s post, I’d like to address one of the most frequently asked questions: “Is there a number I can call to talk to someone at Lulu?” As a web-based company, our services are offered through the Lulu.com website and our customer support issues are handled through emailed electronic tickets. These tickets are useful because they provide something for the customer voice team to reference as a customer’s relationship with Lulu grows. Customers can send in photos of what they are referencing along with their order and content ID numbers, allowing everything to be consolidated in one place.
We recently upgraded our system and moved all tickets to a more streamlined database in an effort to improve organization and efficiency in our response time. We also doubled our customer voice team in just a four-week period! All this hard work is to get Lulu’s support back to the standard of a two business-day turnaround.
That said, a recent addition to Lulu’s masterpiece publishing package is phone support. A Lulu specialist will be assigned to a project and will work with an author by email and phone. This specialist is dedicated to helping an author’s publication reach its full potential. While there is a price for this, a dedicated specialist might be a good investment for an author depending on how much help they think they might need. Lulu offers several professional publishing packs for anyone that wants help through their publishing experience. These packages continue to evolve as the needs of the customer change.
Self-publishing is an industry that empowers authors to realize their dreams and ambitions, and Lulu is always growing and improving to keep up with your needs. Presently, there are a number of help options for an aspiring Lulu author to seek out, such as excellent video tutorials, an extensive FAQ page, an in-depth help knowledge base, and customer voice team members that are just an email away!