Monthly Archives: October 2009

Lulu Lens – What Can We Do To Improve the Checkout Process?

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For obvious reasons, we want the checkout process on Lulu to be as easy-to-use as possible, and we want to improve the experience for you and your readers. For example, one of the common questions we hear is that readers would like to be able to purchase books from us without signing up for an account. The problem is that if we don’t have contact information for you, then we cannot let you when an order has shipped or send you a record of the transaction. Reporting any issues with your order becomes harder as well.

That said, there may be ideas for how to make the process easier or even solutions for these issues that we haven’t thought of yet. Which is why we want to know what you think. What can we do to improve the checkout process?

Update: Weekly Author Q&A

I am so happy with the response we’ve had to the Weekly Author Q&A! To date, we’ve featured 13 authors and just started our 14th Q&A today with Dr. Bill Misner, author of What Should I Eat? A Food-Endowed Prescription For Well Being.”

The wonderful thing about these Q&As is that you get to ask Lulu authors anything! You can ask them about their writing styles, marketing techniques, cover design, anything! Lulu authors are so diverse that there is never a boring moment. The discussions are rewarding because you talk about the things that are important to you.

If that sounds fun, maybe YOU would like to be one of the featured authors too! If you are interested in your very own Weekly Author Q&A, email me at chousel@lulu.com and let me know. Be sure to include a brief introduction, highlighting any accomplishments, accolades, or even personality quirks! Send me links to your websites, too!

I look forward to hearing from you and getting to know all of you better!

What does success mean to you?

For some, success can mean selling a copy of your book to someone you’ve never met, or maybe success means seeing your grandmother’s recipes in print or being able to quit your day job and do what you love. We at Lulu know that success means something different to each of us, and we want to know what success means to you!

Tell us!

Create a video clip up to 30 seconds in length and tell us what success means to you. We’ll cut all the submissions together and create a video showcasing our wonderful Lulus! You get a chance to tell the world what success means to you!

Here’s what you need to do:

  • Create a 30 second (or less) video clip (.mov file)
  • Tell us what success means to you
  • Save the files as your full name (ex. CarolHousel.mov / CarolHousel.jpg)
  • Upload the video file
  • Upload a photo of yourself

If you have questions or comments, feel free to post them below in the comments section. We look forward to seeing your smiling faces and hearing what success means to you!

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Lulu Lens – How can we make help more helpful?

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At Lulu, we believe it’s important to provide as much information as possible in our Help section and to present the information in an easy-to-use way. To accomplish this we have video tutorials, community forums, and an extensive knowledgebase where creators can help each other. However, we also recognize that we can always do better. Part of this is reflected in our continued commitment to improve our customer service, but we also want to make our Help easy to navigate and as useful as possible.

We are already working on initiatives that allow us to easily pull useful threads that our community creates into Help and improve navigation, but we want to hear from you. How can we make Help more helpful?

Columbus Day Weekend Sale – 14.92% off any purchase

Disclaimer: Enter coupon code ‘PINTA’ at checkout and save 14.92% off any purchase – maximum discount $25 per account. Enter coupon code ‘SANTAMARIA’ and save 25% off on any order of $350 or more – maximum discount of $500 per account. Discount cannot be used to pay for, nor shall be applied to, applicable taxes or shipping and handling charges. Promotional codes cannot be applied to any previous order. No exchanges or substitutions allowed. Only one valid coupon code may be used per account. Offer expires on 10/12/09 at 11:59 PM GMT. Lulu.com reserves the right to change or revoke this offer at any time. Void where prohibited.

Design Chat: Start your holiday calendars now!

designchat1Join us again tomorrow (Wednesday October 5th) from 12 noon until 1pm (NY time)  if you would like to discuss photo books and calendars – simple questions or in depth inquiries into how to create successful projects.

Please send an email if you’d like to join and I’ll send you the URL and password for the chat. DesignChat@lulu.com

Lulu Lights Up Poetry at SparkCon '09

September 17th through the 20th was a lively time to be in Raleigh, NC.  Over the course of four days, downtown Raleigh hosted the highly anticipated (by those “in the know”) SparkCon event.  Restaurants, shops, and even the streets were transformed into havens for the artistically inclined and visitors gained a real understanding of the breadth of cultural diversity Raleigh has to offer.

Now in its fourth year, SparkCon had the largest turnout to date this year.  Thousands of attendees spread out over Fayetteville and Hargett Street, which were closed to any traffic.  The streets were filled with people giving mass dance lessons, artists spraying graffiti on designated walls, and children drawing chalk art.  Tents blanketed most of Hargett Street, housing an eclectic bazaar which featured handmade items from stores throughout the city.  Each storefront and building put their normal business on hold in order to host artistic and insightful events such as “fashionSpark” at The Foundation, or “filmSpark” at Art Space.

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Lulu sponsored “poetrySpark,” which was held in the upstairs lounge of The Morning Times coffee shop.  At any given moment there was a minimum of 60 people, and a maximum of what seemed like 200 people out to enjoy and enrich themselves with poetry from well-known authors such as Carolyn Beard Whitlow, Professor of English at Guilford College in Greensboro, as well as from open-mic poets that happened to stop by.  Saturday evening started with live music from local band Lizh Crew – a soulful rock/pop act that really set the mood for the readers and listeners.  At one point more chairs had to be brought in!

Lulu, which began as a grassroots company, is thrilled to be able to be a part of something that inspires creativity in the community.  It was such an honor to be able to participate and have a presence at the poetrySpark and we hope we get to do it again.  Lulu will be publishing a collection of poetry read throughout poetrySpark later this year.