Comments on: Black Friday Sales Preview

By: dan

dan — Tue, 01 Dec 2009 01:02:30 +0000

but my earlier comment was just a moment’s frustration. haveing seen a few similar companies, Lulu seems like the most likely choice. so, no doubt, i will be back.

By: Jerry

Jerry — Sun, 29 Nov 2009 00:03:46 +0000

I then tried to use the code SAVE10 to purchase just 5 hardback books and it would not work, this is ignorant, it kept coming back invalid code. this is no way to do business, I would probably have ordered 25 to 50 books if I could have got a 25% off, but now it is apparent that the system is rigged against me. I am just terribly frustrated at this point.

By: Jerry

Jerry — Sat, 28 Nov 2009 23:55:14 +0000

I am very upset with lulu at the present time. Their system would not accept the savings codes offered. Their printing costs are so high that I cannot afford to sell my books unless I get a discount. Now in this Holiday season they are holding us up and only offering discounts to a few people. I am not at all pleased and will probably be looking for another publisher after this black Friday fiasco.

By: John Ramsden

John Ramsden — Fri, 27 Nov 2009 23:00:29 +0000

I was a Forensic Ballistics Expert for 50 years, 26years with Police and the rest in private practice. I am writing a book which is a Police story using cases I solved. All the technical data is real. I am on my 4th writing. how can I publish this book at a reasonable price. I will also be writing more of the same on other cases. Any help or advice will be appreciated. Any one else writing a book involving firearms use and homicide, I will help if I can…..Rammo

By: Ruta Sevo

Ruta Sevo — Fri, 27 Nov 2009 15:28:39 +0000

By mistake, I submitted an order with a prior-used shipping address. Your help system said: too late, cannot correct this mistake. But your customer service rep tried and succeeded. I found the experience very kind and more help than I should have expected.

By: Mike McNesby

Mike McNesby — Fri, 27 Nov 2009 14:01:54 +0000

You sent out a flippin email to PROMOTE a big Black Friday special???? I got the BFBULK4 discount of 15% …. A pretty nice value until realize that YOU knuckleheads max it at $15.00!!!!! Are you kidding me?????? I’m seriously considering going to another POD.

By: DeAnna

DeAnna — Fri, 27 Nov 2009 13:24:04 +0000

I am sort of pee’ved because I was one of the first to enter the code, I updated my cart, and it showed the price reflection, and then I went tot pay for it, and it kicked me out saying the promotion had been used by someone else, after it had already granted it to me. at 6:02 am

I did it again with the second promotion code and the same thing, and then again with the third code and finally it went through, I went from getting 50% off to 25% off all because your system was too slow, not my computer or connection.

completely because I am up specifically at 6am to do this and was apparently one of the first, but because of your system being too slow I went from saving 145.oo to only 60 .oo all because of your system! I buy about 300-400 books a year and I use your coupon codes all the time, and this is the only time that it has ever happen to me, making be think that all lulu’s intention was to offer the 25% off to everybody …

like the system was set up to do that automatically.
very frustrating!!!

By: dan

dan — Fri, 27 Nov 2009 13:18:15 +0000

frustrating waste of time. don’t know if i’ll be back.

By: Frank Tighe

Frank Tighe — Fri, 27 Nov 2009 13:08:16 +0000

DITTO: Fabian BlackPosted November 27, 2009 at 3:23 amHi, ‘Gerben’

I doubt there’s any purpose sharing the discount code because I’ve tried using it and all I get is a message to say my sub-total doesn’t meet code requirements, and yet on reading the terms of the offer no minimum amount is mentioned, unless I’m missing something. Sorry. It’s frustrating. As usual all attempts to get clarification have been met with silence. Lulu’s silly gimmicks are beginning to get on my nerves. I wish they’d just offer some decent customer support to ALL users regardless of country instead of wasting time on things that don’t really seem to work, at least in my experience.

By: David McCrae

David McCrae — Fri, 27 Nov 2009 10:59:13 +0000

Whatever happened to the live help chat? That helped me so much with not only the publishing process, but several other issues I had INCLUDING one small customer service discrepancy. Bring back live help chat!

Oh…and…um…Sale! YAY!