Comments on: A Thank You from Lulu http://www.lulu.com/blog/2009/12/30/a-thank-you-from-lulu/ Adventures in Self-Publishing Sun, 05 Feb 2012 13:50:39 +0000 hourly 1 http://wordpress.org/?v=3.1.3 By: Raja Sharma http://www.lulu.com/blog/2009/12/30/a-thank-you-from-lulu/#comment-3268 Raja Sharma Sat, 09 Jan 2010 04:49:48 +0000 http://lulublog.com/?p=2155#comment-3268 My experience as an author and publisher with Lulu has been wonderful. My students from all over the world have downloaded or bought books from Lulu and they are fully satisfied. However, I feel that just one improvement is needed.There should be a separate support team for the publishers who could write their inquiries and get responses immediately. Something must be done in this regard. Posting on forum does not help much. Kindly see that something constructive is done in this regard to fully support the authors and publishers. My good wishes are with Lulu and all the staff. May 2010 bring more prosperity and many more successful writers and publishers along with millions of buyers from all over the world. Kind regards Raja Sharma My experience as an author and publisher with Lulu has been wonderful. My students from all over the world have downloaded or bought books from Lulu and they are fully satisfied.
However, I feel that just one improvement is needed.There should be a separate support team for the publishers who could write their inquiries and get responses immediately. Something must be done in this regard.
Posting on forum does not help much.
Kindly see that something constructive is done in this regard to fully support the authors and publishers.
My good wishes are with Lulu and all the staff.
May 2010 bring more prosperity and many more successful writers and publishers along with millions of buyers from all over the world.

Kind regards
Raja Sharma

]]> By: Mark Woods http://www.lulu.com/blog/2009/12/30/a-thank-you-from-lulu/#comment-3267 Mark Woods Fri, 08 Jan 2010 11:12:41 +0000 http://lulublog.com/?p=2155#comment-3267 Now THAT's a reaction! The video, I mean...not the comment from LB. Cheers, Mark (UK). http://amzn.com/1445218968 Now THAT’s a reaction!

The video, I mean…not the comment from LB.

Cheers, Mark (UK).

http://amzn.com/1445218968

]]> By: Zahra Youssry http://www.lulu.com/blog/2009/12/30/a-thank-you-from-lulu/#comment-3266 Zahra Youssry Mon, 04 Jan 2010 16:02:12 +0000 http://lulublog.com/?p=2155#comment-3266 I want to put lulu badge/ widget/ gadget on my blog I want to put lulu badge/ widget/ gadget on my blog

]]> By: LB http://www.lulu.com/blog/2009/12/30/a-thank-you-from-lulu/#comment-3265 LB Fri, 01 Jan 2010 23:38:55 +0000 http://lulublog.com/?p=2155#comment-3265 "Over the past several days I’ve received messages from many of our customers about the joy their creations brought to friends and family over the holidays." And I'm sure you've received many, many more messages from folk you've let down, but have chosen to ignore. Lulu customer support is an insult and a disgrace. I hope 2010 sees you paying a bit more respect to customers the world over. The surcharge you dumped on downloads is also a disgrace. The way you operate is distasteful, behind people's backs without prior consultation. You've captured your audience and now you're holding them to ransom. Lulu set out to be a saviour for writers, but has turned into a betrayer. I'm utterly disillusioned with you. “Over the past several days I’ve received messages from many of our customers about the joy their creations brought to friends and family over the holidays.”

And I’m sure you’ve received many, many more messages from folk you’ve let down, but have chosen to ignore. Lulu customer support is an insult and a disgrace. I hope 2010 sees you paying a bit more respect to customers the world over. The surcharge you dumped on downloads is also a disgrace. The way you operate is distasteful, behind people’s backs without prior consultation. You’ve captured your audience and now you’re holding them to ransom. Lulu set out to be a saviour for writers, but has turned into a betrayer. I’m utterly disillusioned with you.

]]>