You asked for it, and we listened. Our new chat support (beta) is live. We’ve spent the past several months finding a solution that not only responds to your inquiries quickly, but gives you the answers you need.
Beginning today, you’ll find a chat button in the upper right of the Lulu support page. Initially, we’ll offer live support in English from 11 a.m. to 5 p.m. East Coast time Monday through Friday. This ensures that we will cover the period when we see the heaviest volume of support inquiries. Rest assured, we’re working on expanded language and time support.
In the coming weeks, you may see a message that says “Chat unavailable” where the chat icon should be. That’s part of the transition as we find the right allocation of agents to meet your needs. We’re working quickly to get agents trained with the new tools, but we wanted to get chat up and running as quickly as possible for you.
Above all, we want to make sure you succeed. We truly believe that your content matters and that you deserve to reach the world. We want to do all that we can to help. Chat support is one part of our effort. Integrating the community forums and help into one platform is another. We’re working on other features that will help you publish better and faster and reach more readers, so stay tuned!
We’re excited to offer this new chat feature, and we’re hoping you are to. We’re eager to hear your feedback, so let us know what you think.
We’re listening.
15 Comments
I need to know if you give retail stores any kind of discount. I am trying to supply pricing. How can I contact someone at lulu. I have tried using the blog but no one at lulu has ever contacted me. PLEASE HELP!!!!!
Thanks,
Tesha Mulkey
Tesha,
We offer bulk discounts. You can find out more about our bulk pricing here: https://support.lulu.com/View.jsp?procId=a272bd4044bc71df23824701133ef056 and can get an estimate by using our book cost calculator (On the left-nav of My Lulu under Creator Tools)
That’s fabulous. I’m sure a lot of people will be so happy with this news. It’s one of the things that makes Lulu the best. Thanks:-)
Simply to the point, in regards to you bringing back the chat support… humbly I say, YYYYEEEESSSSSSSSSSSSSSSSSSSSSSSS! THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU!
Hello Nick. I so far see nothing in the top right hand corner, in fact the forums have vanished again. Well ok, the page is there but it has no content. Sigh.
Curtis,
You’re welcome! It’s always great to hear that kind of support!
Kevin,
Is this still happening for you? What browser are you using?
Not sure why it makes a difference what browser I am using when one day I can access the new forums and the next I cannot. Tis not me who has changed anything!
Kevin,
It’s not affecting everyone, so the more information I have, then the easier it will be to try to figure out what’s causing it for you.
I would like to know if it’s possible to obtain a few sample books from Lulu or from people who have published with Lulu. I am about to publish a first book of my mother’s poetry and it would be helpful if i could see some of the books in person so i could see what format is best! thanks.
Helene,
Unfortunately we do not offer free samples. However, if you publish your book before 3/16, then we will send you a coupon for a free copy of your book.
Nick,I left a comment on the book offer page, but since hopefully there is time to ge an answer here today, then my question about the free book offer is this: Is there a limit to how many we can publish with lulu’s or revise, and get a free book? And it’s ok with the lulu isbn-added books too right: Don’t mind paying all the shipping. I already did one, but still haven’t got the cupon for it. I know you posted once that each book has to be a separate order, which is ok. Let me know. Mae
PS, sorry the order number was 6219109. Mae. Isn’t cupon suppose to be placed with the order? If I can get the books guaranteeded to be refunded I don’t mind ordering them. Let me know what the limit is. Thank you.
Mae,
I responded to you on the FREEdom of Expression post.
Nick,
I have tried unsuccessfully for the past three days to resolve an issue through the “live chat” feature. I have found the operators to be very rude and not helpful. They say they are escalating the issue and someone will get back to me and they never do. I have sent follow up e-mails that go unreturned as well.
I have been a loyal and satisfied customer for many years, but this latest experience has been a nightmare.
Shayn,
I am very sorry you’ve had difficulty. Can you give me a summary of the issue here and the case number you were given? I will try to get you some answers ASAP.