When we released our new forums back in February, we were excited. The old forums had been implemented when the Lulu.com site first went up and they had a lot of issues. Most of them were behind the scenes (admin features that were broken or added on), but they were difficult to work with. We thought Helpstream was the solution. Through a number of issues (slowness, being logged out) as well as concerns about navigation, many of our users told us they aren’t happy with the new system. We listened and have spent a lot of time trying to create a structure that will serve both our community and our internal needs. That’s where you come in.
We want your opinion. What do you want out of a world-class forum? What features do you like? What do you never want to see? We value your feedback and need your help as we figure out our next steps.