In a recent interview with NBC17, Lulu CEO Bob Young explains the secrets of his success:
- out-innovate your competitors by offering something that doesn’t already exist
- offer something that customers value more than price
- distinguish your customers’ wants from their needs and deliver what they need
These are the points we keep in mind when we make business decisions, like updating our platform so that we’ll be able to move faster, consider more options and adapt more easily.