Announcing Lulu’s new kid-focused brand, Lulu Jr.

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So, we’ve been working really hard in the new year and are very excited to announce a new venture for Lulu with the launch of Lulu Jr. This new brand encompasses children’s books, custom wall art and the award-winning book-making kits now exclusively offered by Lulu – Illustory® and My Comic Book®.

Screen Shot 2014-02-12 at 11.35.17 AMThe other awesome news? Lulu will be showcasing Illustory, My Comic Book and independent children’s books at the 111th annual American International Toy Fair® in New York City this weekend, February 16-19, 2014. New York Times best-selling children’s author Peter H. Reynolds, who illustrated the new boxes for Illustory and My Comic Book, will be signing these Lulu Jr. book-making kits at the Lulu Jr. booth on Monday, February 17 from 2 – 3 pm ET and Tuesday, February 18 from 12 pm – 1 pm ET.

Lulu Jr. offers children an easy way to create their own wall art, showcasing a child’s artistic creations of art, words and photos by displaying them on high quality canvas. With these options, parents can cherish their child’s works and proudly share their accomplishments with friends and family.

For more information, please visit www.lulujr.com and www.lulujr.com/toyfair2014.

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20 Comments

  1. billn

    How remarkable! Can’t wait to vlog my experience on Lulu TV.

  2. hey this is very notice about Lulu JR i love comic books

  3. mi kids love this, i can not wait for this

  4. Brian Downey

    This company is not to be trusted. They steal your time, money and books. And they have no way of allowing you to contact them!
    My child wrote a story of his mothers breast cancer. And they lost his book. They refuse to contact us and or refuse to refund us the money. I am contacting the BBB and as many blogs as I can to spread the word, not to work with these people. They will disappoint and ignore you if you have a problem! Shame on them!

  5. Melissa Keeley

    DON’T SEND THEM YOUR KID’S WORK! I have loved this company in the past, but they are a disaster right now. Five months later, my daughters book was received–with her name wrong on the cover, and my son’s book is still missing–they sent another child’s book instead. No responses from customer service in months. AWFUL SERVICE. AVOID!

  6. Dear Brian and Melissa,
    First of all on behalf of Lulu Jr. let me sincerely apologize for the frustrating experience you have had with our product. This is certainly never our intent and we definitely want to rectify this for you. We have a new customer service contact: customerservice@lulujr.com. We would be happy to assist you with these issues.

  7. Bryth

    I agree with Brian Downey “This company is not to be trusted. They steal your time, money and books. And they have no way of allowing you to contact them!”

    My child wrote a book and sent it to the company via internet in March. We could not get the program to accept the order. I contacted them on March 1 and we still have not received the book. I can not get anyone to contact me about the book. I will do the same as Brian – contacting the BBB and as many blogs as I can to spread the word, not to work with these people. They will disappoint and ignore you if you have a problem! Shame on them!

  8. Meg @ Lulu

    Dear Bryth,
    Very sorry for your disappointing experience with Lulu Jr. Our number one priority is always the satisfaction of our customers. I am forwarding your contact information to our customer service experts and they will be reaching out to you today. Again, our apologies.

  9. Ilsa Setziol

    Dear Meg @ Lulu,
    I received a belated initial reply to my query about my missing order, but the follow up promised has yet to arrive. If you care about customer service, you will publish a phone number on your website. I have a 7-year-old who is extremely sad that he hasn’t received his books. Although he spent a lot of time on it, and it took us quite a while up load it, it’s clear no one knows what happened to it, so I will take a refund at this point. We paid for two books. If you email me I will send you my phone number so we can discuss this.

  10. This company is a ripoff! I have yet to receive the printed book as promised that my 8 year old grandson and I wrote together. There is NO way to contact this company and when you email the customer service dept, all you ever receive is an automated reply and nothing else. Don’t waste your money!

  11. Staci

    I have been waiting for over 6 months for my corrected copy of my daughter’s book. I’ve emailed a dozen times and heard nothing. I just found this forum and noticed I’m not the only one having trouble. It seems as if everyone is having the same problem. They give you a customer service email to follow up with but no one ever responds when you send a question. Should I dispute the charge on Amex?

  12. Lynn

    I am a teacher who decided to have my students create a book for Author’s Day on May 30th. We sent in our books early to ensure that every student would have a book. In addition, the parents were kind enough to pay for the book for their children and our administration was considering adding it to the curriculum if it was a success. I am devastated that I cannot even get a response to a simple question and from reading the reviews am anticipating many disappointed students (36), parents, and administration.
    Do not do business with this company until they are willing to provide customer service and provide their product in a timely manner.

  13. Meg @ Lulu

    Dear Staci,
    We are truly sorry you have experienced this level of frustration with the product. Have you been contacting us through customerservice@lulujr.com? If yes, can you provide a case number that I can escalate for you?

  14. Faith

    Wow. Good thing I read this before ordering. Looks like Meg from Lulu is a big part of the problem. Just keeps forwarding all these customers to customer service – which they’ve stated they have already tried. I will stay clear of lulu. Too bad – great concept.

  15. Christa

    My case number is 01036980 and I have SEVERAL QUESTIONS that need to be addressed BEFORE I send in my order. Sent an email to customer service with several questions I need addressed before placing my order. I sent the email on 4/18 and still NO response. I rec’d an automated message that I would get a response in 1-2 days. I have been using the customerservice@lulujr.com
    Your company really needs to have a customer service PHONE NUMBER so you can better assist your customers. Meanwhile my son awaits the production of his book that he worked so hard on…

  16. Teeter Sperber

    After dealing with the nightmare of trying to get the product I paid for from Lulu, Jr, I finally filed a complaint with the Better Business Bureau today. I suggest every single one of you do the same. It’s this only way this company will make change: by either shaping up or going out of business.

  17. Sonya Davis

    Forget the BBB. I received the wrong book and it just so happens that the LuluJr address label has a Raleigh address. I live in Raleigh and I am contacting WRAL 5 on Your Side TODAY about this company.

  18. Sonya Davis

    By the way, the book I received was written by a child named Aidan Donofrio. Please let me know if it belongs to you and I will be sure that you get it. I will not send it back to the so called company. The book I am searching for was written by Casey Davis. If anyone happens to receive it, I will pay to have it shipped to me. Thanks

  19. Jill Ayers

    My 3rd grade class submitted books in April and the order showed up last week. Eight books were missing, one was stapled shut, and one had two pages printed right over top of each other. Same thing….no response from the customer service email. Very disappointing because I have used Easy Student Publishing for 4 years without a problem. Time to contact the BBB.

  20. Thank you are great comics ;)

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