Lulu Help

Using Facebook Timeline to Better Market Your Books

Whether you’re ready to click the “Like” button or you’re secretly wishing for a new “Hate” button to be added over the new Facebook changes, the popular social networking site is getting ready to update…again. On February 2nd, everyone’s profiles will be switched to the new Facebook Timeline layout – like it or not.  It’s ok though, with change comes opportunity and in your case, oh faithful Lulu author, you’ll have new tools to play around with to help market your works.  This post will help you set up your Timeline and give you some ideas on how to best use it to reach your audience.

What is Facebook Timeline?

Facebook Timeline is pretty much exactly what it sounds like. According to Facebook CEO Mark Zuckerberg: “Timeline is the story of your life…in a new way to express who you are.”  Your posts (literally all of them) are divided in two and appear on a timeline in chronological order below your profile picture and basic information.  The super cool feature about your Timeline and the most obvious change is the new cover option, which lets you save an image as a banner at the very top of your page. This is your place to shine Lulu author.  I’ve already seen some really fun and innovative uses for this space.  Just check out these cool personal Timelines and these company Timelines for some inspiration.

From Mashable - Note the use of a QR code as the profile pic. You can do this to link to your book's product page on Lulu.

 

As you can see in the links and images above, the more creative you get with your new cover image, the more likely a potential reader might stop and consider reading your works.  Consider placing illustrations from your books in this space if you’re a children’s book author, or perhaps even a passage from your work if you’re a novelist.  Make it fun and don’t be afraid to think outside the box.  This is a great chance to brand yourself and your work in an interesting and unique way.  To start setting up your Timeline, check out this handy slideshow from our friends at Mashable for step-by-step instructions.

Lifespan of a Post:

Right now, Facebook posts have an average lifespan of about three hours according to research recently done by Bitly. This is likely to decrease with Timeline, but you can ensure the right people are seeing your posts by trying different times throughout the day to pinpoint your highest traffic hours. It’s a good idea to set up your own personal Facebook page for your works too so you can have access to all of Facebook’s great insight tools, which show you which of your posts trend most and to what demographics. The more virality (the amount it will be shared) your posts have increase the likeliness that your fans will like it or share it, which will extend your posts’ lifespan.

Post more and post often:

Given the ever-decreasing life-span above, what you have to say has more potential to be lost in the sea of other frequent posters in your fans’ news feeds.  I still wouldn’t post things back to back, but once every hour to two hours certainly couldn’t hurt. The vast majority of readers are constantly plugged in now, and are always interested in discovering fresh, easy to digest content. But make sure that content is of quality and value or fans will flag you for spam.

Life Events:

You’ll notice you now have a new option next to your status updates on Facebook Timeline called “Life Event.” This is a great new feature specifically for authors because you can include your books, publications, and blog-type posts here and instantly share it with your readers.  You can include cover-photos along with your posts to really help them stand out – like so:

So there you go, you should be well-equipped to brave the new Facebook Timeline and be a cut-above the rest for marketing your titles through this channel.  Sound off on what you think about the new Facebook in the comments below and feel free to offer your own tips for how you’ve used it too.

 

Download Day Winner Announced!

In a recent blog post, we predicted that Dec. 26th would be one of the highest traffic days for new readers buying eBooks.  We crunched the numbers and are happy to report that indeed, the day after Christmas – when millions of folks were playing with their shiny new e-readers and tablets – eBook downloads doubled, then spiked again Dec. 29th. Take a look:

With that, we’re pleased to announce the winner of Download Day and $100 off their new Lulu purchase :

 

Buddy World Books
by Paul Woodward
Paul used the free sample method for generating buzz for his works and climb to the top of the bestseller list.  You can learn how to use this method for your own works by checking out our recent post on Making More Off Your eBooks by Selling Them for Free.

 

Runner-up with their Lulu Short Story Contest submission:

 

The Littlest Ninja
by Criscelle Henderson and Micah Bonnell
These two authors submitted this work back in November for the Lulu Short Story Contest.  It just goes to show you how some promotion can help spike your visibility, no matter how recently you’ve published.  Way to go you two.


How to Make an eBook Anyone Can Read with ePub

Blog Update: Before you read, check out our handy new eBook landing page for the latest tips to help you publish your eBook today.



In a recent post I talked about how all of you would-be eBook authors should know your file formats, or at least be somewhat familiar with the most commonly used ones.  As an author, you want to make your work as accessible as possible, which means making your content able to be read on as many devices as you can.  Since it is Read an eBook Week, and Lulu is giving away three Apple iPads, I thought it might be useful to provide a how-to tutorial for the most universal eBook format: ePub.

Many new authors might make the mistake of thinking that if they have a portable document format (PDF) of their book it means that it can be read on an e-reader or other mobile device.  While in many cases the PDF can be opened, the text is far too small because it is a static or unchangeable image.  ePub makes it so your text is resized to fit the screen of any given device.  Since the text in ePub format can be changed in terms of size, font and color, reading an ePub book becomes a much more personal experience for the reader.  Sounds great right?  But how do you make an ePub book?

You really have three options:  let Lulu do the work for you with our conversion services, use a conversion program like (Adobe InDesign, eCub, Calibre, Google ePub Toolkit, etc.), or you can do-it-yourself.  If you decide to do-it-yourself, I’ve added some great directions I found over at jedisaber.com.


What You’ll Need:

* A text editor (like Text Edit or Notepad) that can edit text files, HTML, and XML.
* A program that can create .zip files (which should be built into OS X or Windows).

What is Metadata?: How to Save Yourself Some eBook Distribution Headaches

As eBook sales continue to rise, Lulu wants to be sure you have access to all the latest and greatest tools and resources to help you sell more books in this exciting new market. In order to reach the millions of customers who own e-Reading devices, it is important to stay up to speed on best practices for making an electronic book quickly and easily.

One term you’re likely to come across when publishing your eBook is “metadata.” It also happens to be one of the main causes eBooks get bounced back from distribution.  In many cases, a quick revision of your eBook’s metadata is all it takes to push your content out onto digital shelves and increases your work’s marketability.

Simply put, metadata is the who, what, when, and where of your eBook.  Items such as your title, author name, volume number, etc. are all types of metadata and are what most retailers use to appropriately list and categorize your content.  When your eBook is listed on an online store, customers will see an image of your cover, which they can click on for more information about your work and to access the actual content of your work.  Many retailers treat the cover image and the actual eBook’s content as two separate pieces and it is vital that the metadata for both match (including upper and lower case letters) so your customers are linked to the correct book interior.

For example, lets say your book title is The Greatest Book Ever: A Tale of Suspense and Intrigue by Samantha Thomas. If the metadata for your cover is only listed as The Greatest Book Ever, by Sam Thomas, without the subtitle and a different author name, then the retailers can’t be sure if it’s the same work.  With the thousands of new eBooks being submitted everyday, it becomes too difficult to try to match the cover to the content.

Luckily, on Lulu it is pretty simple to ensure all your metadata matches. When you start a new project and name it, whatever you enter into the title and author fields will autofill the empty fields in the cover step. Whenever a colon is used in the project title, the system automatically treats any text after it as a subtitle. Once you get to the cover step, you can still edit your title, author name, etc. just be sure if you do make changes, you also go back and change the project information you started with too. For authors uploading a one-piece cover, again, just be sure all the text matches the project information you enter.

Be sure to check out our knowledge base for more eBook metadata tips to help you reach more readers in more markets all over the globe.

 

Everybody Needs an Editor

Happy Editing Month, everyone. Didn’t know May was Editing Month? Well it is, because Lulu says it is! And we all have our virtual red pens poised and ready to edit some great books!

“I was an English major, so I don’t need editing.” “My professor already edited it.” “My mother was a teacher for 27 years; she can proofread it.”

We here at Lulu have heard every rationalization authors have for not investing in professional copy editing. It’s completely understandable—editing can be costly, especially if you have a very long manuscript. And for some, it may seem preposterous to pay someone else to do what your professor or a relative has already done.

So why should you consider a professional copy edit?

First, remember that, while it is great that you have friends or family that will closely read your book (trust me, not everyone is that lucky!), more than likely, these people are not editors by trade. A teacher is not an editor. An English major, while he or she may have a better grasp on the English language than most, probably isn’t up-to-date on the changing style rules. (The Chicago Manual of Style is on its 16th edition—which edition is that dusty copy of yours?) Not to mention, your friend knows how hard you’ve worked on your book and may be afraid to tell you that your dialogue is dry and unrealistic, or that Chapters 9 through 14 go off on a tangent they didn’t understand. An editor doesn’t know you from Adam, and isn’t concerned with hurting your feelings—they want your book to be as good as it possibly can be.

Second, a proofread is not a copy edit. What your friends are probably doing for you is checking for typos and grammar mistakes. While these are, of course, very important, they only scratch the surface of what a true editor looks at in a manuscript. A professional editor is also looking at syntax, word choice, organization, plot and character development, text flow, inconsistencies in tense, among other issues.

Third, consider the value that a copy edit will add to your book. You wouldn’t go out the door without looking in the mirror to make sure your shirt is buttoned correctly, right? Now imagine if you had a stylist from Vogue stopping you at the door each morning to tell you if your shoes are inappropriate for the interview/wedding/wrestling match you’re headed to. That’s what editing does for your book. It adds credibility—you obviously think so much of your book, and of the information you are relaying, that you won’t settle with only one pair of eyes going over it. Yes, the cost of editing might be higher than what you’d planned to spend on the whole pre-publishing process, but it’s really an investment in your book’s future.  You’ve worked on this book for months, or maybe years—you certainly don’t want your reviews to start, “Great message overall, but couldn’t get past the glaring typos and strange sentence structure.”

How can Lulu help with editing?

An Editorial Quality Review is a great place to start. This service is included in our three main Pre-Publishing Packages, and is also available on its own. This review not only provides helpful feedback that you might use in your own revisions, but also recommends one of our three levels of copy editing. And to celebrate Editing Month, we are offering the Editorial Quality Review itself, normally $199, for $149, plus 15% off the price of whichever copy edit we suggest. And if you decide to take that polished manuscript all the way to the finish line with one our publishing packages, we’ll reduce the cost of the Review from the package price. To get started, just click “Add to Cart” here.  This promotion, along with Editing Month festivities, will end on June 1, 2011.

Fun Ways to Improve Your Next Book Pt. 2

Last week, we posted some new ways to help you make your next work even more remarkable. Below are two more tips to help inspire you to put pen to paper or start hammering away on your keyboard.

3. Challenge your vocabulary at Knoword.org.

If you’re a word nerd like I am, you will quickly find yourself addicted to this vocabulary game. Unlike some games that have you match words and their meanings, this one gives you the definition and first letter, and you just fill in the word. It’s harder and faster paced than some others I’ve played. You can choose your level, and either Canadian or US dialect. This is really valuable for those studying for SAT and GRE exams, too.

4. Follow your favorite authors on Twitter.
If you’re a Twitter user, you’re probably following a number of celebrities–why not authors? Here are some of our favorite tweeting writers from a variety of genres. (Of course, the opinions expressed by these authors do not necessarily reflect those of Lulu, so tweet at your own risk!)

Science Fiction author Cory Doctorow @doctorow
Young Adult writer Adam Selzer
@adamselzer
Fiction writer Chuck Palahniuk
@chuckpalahniuk
Novelist and poet Margaret Atwood
@margaretatwood
Jon Winokour gives daily quotes from famous writers, as well as goings-on from the writing and publishing world.
@AdviceToWriters

If you’re not on Twitter, it’s free to sign up! Check out InkyGirl’s Writer’s Guide to Twitter.

Be sure to check back next week for even more tips.

Wallflowers: Get Familiar with Our Lesser-Known Services

They might not be the most popular services on the block, but that doesn’t mean they can’t be an invaluable step in the process of publishing your book! Get to know these services, and see if they might be a good fit for your project.

Ghostwriting: Ghostwriting services can start from any stage of the writing process. Maybe you are an expert in naval engineering, and have an idea for a book that will totally change the industry–but you’re too busy to sit down behind the computer, or just don’t have the writing skill to make a cohesive sentence. Maybe you’ve been working on your book for years, but you still don’t feel that it’s complete, and could use the talents of a co-author to help you finish. Maybe you have the bones of the book, but need some help in fleshing it out. Our ghostwriters can help! We have a talented team of writers with years of experience, who are eager to help you with your project. Learn more about Ghostwriting Services or get a Ghostwriting Consultation.

Transcription: Transcription services turn a printed manuscript into a digital Word document. Examples might include your grandfather’s memoirs, written on a typewriter and coil-bound at a copy center, or a book you published previously, that you want to reprint, but you only have the printed book. Once you have the Word document, you can then take the next steps of publishing, either formatting and designing it yourself, or using one of Lulu’s pre-publishing packages to help you with the work. Request a consultation and express your interest in transcription services.

Media List: The Media list will answer one really big question for you when it comes to Book Publicity: Who? In a world where more than 800 books are published daily, you’ll need to make a great first impression to the right audience. Our Media List Service will help you create a refined list of exactly who to contact. You’ll work with a publicist who will consult with you about your goals, possible publicity angles, media preferences and the best way to stir up interest in you and your book. In the end you’ll have a targeted media list of local, regional and national print (magazine and newspaper), broadcast (radio and television), and online (e-zines, blogs, websites) outlets in the US and Canada in Excel and mailing label formats; minimum of 500 targeted media contacts. One idea … Pair this with a Press Release Writing service and prepare for liftoff. Learn more.

Fun Ways to Improve Your Next Book Pt. 1

Okay, so you’ve published your first book on Lulu.com. Now what? Keep writing, that’s what! You want to keep exercising that writing muscle, and anyway, what’s cooler than saying you’re working on your second book? Here are some fun ways to get inspired and make your second even better than your first.

1. Join or start a writing group.
Sometimes, you are not your best motivator or your best critic. Finding or starting a writing group is not easy, but it can be very rewarding. Some groups are more like workshops, where everyone critiques one another’s writing, while others are organized simply to set aside time to write, and can be as basic as three or four people clustered around a coffee shop table with laptops, just writing. If you don’t have writer friends who want to join you, I suggest trying Meetup.com to find a group in your area. I found 34 groups within ten miles of the Lulu.com headquarters.

2. Organize your writing with Google Docs.
This free, multi-faceted tool is great for writers who are either constantly moving from home, to office, to laptop, to phone, or for multiple authors collaborating on one project. You create a document that’s stored online, and you and your collaborators can access it from any computer. As a fiction writer, I use this tool to keep track of my characters–each one gets his or her own page, with traits and personal thoughts–and also my personal to-do lists, since I work from three different computers over the course of a day. Be sure to check out
Google’s introduction to Google Docs.

Be sure to check back in next week for more tips in part 2.

Lulu Support and Connect Update

As many of you are aware, a couple weeks back we launched a new forum and knowledge base platform, Lithium. Since then, we have been monitoring the feedback from our users, and thus far the new platform has been received quite positively. In fact, we’ve even seen some of our longtime customers return to the forums that we haven’t heard from in quite sometime – praising the new system.

We also launched Lithium with the objective of creating a clear distinction between “Support” and “Connect“. Our intention is to have the Support page be the home for issues requiring direct Lulu team member involvement, while Connect is meant to be focused on “self-service” support with our knowledge base and community of fellow users. We have reinforced that distinction consistently within Connect, and we have our users helping to reinforce it with newer customers. In the past week, we have seen over 500 posts made to the new boards, and we continue to receive positive feedback on the changes we have implemented.

Over the coming weeks, we will continue to solicit feedback from our users, and we’ll be setting up polls to help gather that data. Please check the Connect home page to see the active polls on the right-hand side. We’ll also be looking at ways to increase activity and engagement, and we welcome any suggestions you may have.

Congratulations to the Project Team and all who supported the efforts in getting Lithium launched and off to an incredibly successful first couple weeks.

Lulu Launches New Connect and Support Pages for Improved Help

At Lulu, we succeed when you do. That’s why we look to our community to help us grow, adapt and get better. Always. Today Lulu launched an all new area to the Lulu.com site, Connect! The Connect section is our new forum, knowledge base and idea exchange area, and replaces our previous system. We’re quite excited about the improvements this update is offering, including enhanced navigation, speed, and an improved content structure.

The New Connect page

Additionally, it is a launching point for our newly revised Support page. We are striving for ease and speed in getting you the type of help you need, and the Support page is focused on emailing or chatting live with the Lulu customer service team. The link for Support is presented in the upper right-hand corner of every page, which will help you access important tools and resources you may need to reference. Our customer service team is dedicated to responding to you with the best solutions for your needs — whether you’re here to make or find something remarkable.

Screenshot of the new Support page

The New Support Page

While launching Connect and our Support page, we want to clearly distinguish between the functions of the areas served. Connect is designed to be your home for interacting with other Lulu customers, browsing our knowledge base, and sharing new ideas. It’s a self-service option that also hosts our community and will help you find great solutions. In the past, the forums have served as a place to post to get assistance from Lulu team members, as well as fellow customers. Moving forward Connect and Support will be separated so you can more easily get the help you need. That said, this doesn’t mean you can’t ask for help there, or that I’m going anywhere.

Connect continues to be the home of our community, and Lulu team members will still be present there, but it’s not the place to resolve specific cases. The focus moving forward for Connect is one of collaboration, building resources for our customers and helping our product team understand your needs. Feel free to browse our comprehensive knowledge base for answers to your questions about Lulu, join the conversation, or start one of your own, to share ideas, ask questions, make friends, and learn something new.

When it comes to issues that need a team member response to a technical matter or quality concern, we encourage you to use the options available to you on Support. Our team of Lulu Specialists can instantly see your customer history and will work to get you the best solutions.

At Lulu, we’re committed to giving you a more enriched experience. Currently, our customer service team has an 81% customer satisfaction rate, and we are improving on that every week. You’re definitely in good hands! Now get out there and Connect with other Lulu customers!