Lulu Lens

Lulu Lens – How Can We Give You The Best eBook Experience?

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The past few weeks we’ve been focusing on eBooks, and following your feedback we are looking into opportunities to develop an eBook product. We want to deliver a solid experience to you, and as a result, this week we want to know more about how you personally use eBooks.

We want to know what makes a good eBook experience for you and how we can try to make it even better. Do you currently purchase eBooks? If so, what device do you use? Where do you purchase them from? Please tell us what you like and what you hate about buying eBooks so we can try to make the experience as positive as possible for buyers.

Lulu Lens – How Do You Plan To Use eBooks?

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Last week we asked you, “What Features Do You Need To Make Your eBook a Success”, and you gave us lots of excellent feedback. This week we want to dig into eBooks even more, and focus on how you want to use eBooks. Is your primary goal to gain exposure and attract new customers for your print editions (offer free or near-free ebooks as a marketing tool)?  Or, do you plan to create a lucrative new revenue stream by selling your ebook at a competitive price? Do you plan to market them as a green alternative?

Please tell us how you plan to use eBooks so that as we look at options we can try to deliver the experience you are looking for.

Lulu Lens: What Features Do You Need To Make Your eBook a Success?

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Today on Lulu we let our authors sell downloadable, unprotected PDFs, but we don’t offer a true eBook publishing option.  Many of you have told us you want your books available in as many marketable digital formats as possible. As a result, we’re investigating developing a better eBook publishing and distribution solution.

This week, we want to know: What features you need to make your eBook a success? Some examples include: licensing/copyright protection; publishing in popular eBook formats like ePub; support for downloading your book to popular devices like Sony Reader, iPhone, and Kindle.  Tell us more!

Lulu Lens: What Can We Do To Improve Our Calendar Experience?

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This month marks the beginning of calendar season, and so this week we want to know – what we can do to improve our calendar experience? One of the ideas we’re brainstorming is allowing buyers to add custom events, but what do you want to see us do?

We also want to remind you that if you already have a calendar it’s easy to update it to 2010. Simply log into your account, click revise, select the Properties tab, and change the start date to whenever you like. If you haven’t created a calendar before, then try it out and give us your feedback!

Lulu Lens: Would you pay a flat fee per year for 2 Day shipping on all orders?

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Yesterday we announced our plans to improve shipping costs and simplify our existing shipping options. We also know that shipping is something we need to constantly improve on in order to ensure that you have the best experience possible. With that in mind, I want to get your feedback on a new idea we have been considering. Would you pay a flat fee per year if you received Express (2 Day) shipping on all of your orders? If so, what do you think a reasonable price for such a service would be?

As always, we appreciate your feedback, and it will help us decide if this is a program we should consider or not. Please let us know what you think!

Lulu Lens: How Can We Improve Our Distribution Process?

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First, I want to take a moment to thank everyone who has been participating in our Lulu Lens discussions. You’ve all given us incredibly valuable feedback, and I have been recording all of it and sharing it with our Product Development team. They are looking at which ones we can implement and I will be keeping you all up-to-date on our progress. So thank you for contributing, and keep it up!

This week we want to focus a little more on our distribution. We are looking at ways we can improve the process overall, and so any insight you can give us would be very valuable. Specifically, we want to know what aspects of our existing process have been confusing or frustrating for you? Hopefully, we can use your feedback to streamline the process and help you get your book into the distribution channels that are most beneficial to you.

Lulu Lens: How can we help you build a more meaningful connection with your readers?

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One of the things we consistently hear from users is that they want us to provide them with better tools to connect with their readers. Obviously this has a lot of value, both for the author and for Lulu, and we want to help you achieve this goal. We have a few things in the works, which we are looking forward to sharing with you soon, but we want your suggestions as well.

Last week, one of Julie’s suggestions was a great lead-in to this week’s topic. She suggested that we have “opt-in mailing lists that authors can use to send promotional offers to customers.” This is a fantastic idea and would certainly help authors and readers connect more. We are also looking at creating an author homepage, which would give authors full control over how their information is displayed on the site. What other ideas do you have for how Lulu can help you build meaningful connections with your readers?

Lulu Lens: How can we help readers better find your book?

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Over the past few weeks, we’ve been discussing how to get your book into broader distribution, and once it’s there what can be done to help it stand out. Now, we want your feedback on how Lulu can help bring readers to you?

Currently, approximately 90% of our traffic on Lulu is self-published authors. This means we have a lot of people interested in publishing, but very few people browsing for books. Most of the time, people purchase books via direct links to the author’s book. We want to try to come up with ways to help readers find the Lulu books they would be interested in, but may not even know about yet. We certainly have some ideas on how to accomplish this with more focus on selling on our homepage, helping quality content bubble to the top, and recommendations, but we want to hear from you. What can Lulu do to help readers find the Lulu books they want?

Lulu Lens – How Can We Help Your Book Stand Out?

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Recently, we’ve been talking a lot about getting your book out there. With tools like weRead and our efforts to get you into new distribution channels, your period romantic comedy can be easily found alongside “Pride and Prejudice”, and your self-help book can be found with “The Secret”. Last week we asked you, “Where would you like to distribute your products?” Many of you told us that you wanted to be able to find your book in a brick & mortar store, and we are listening to you. We’re looking at a variety of ways to help you realize your dreams, and for your book to be found in as many places as possible. However, this begs the question of once your book gets there, how can Lulu help your book standout?

Whether it’s on the Lulu site, Amazon, or even in a brick & mortar store, people need to be able to find your work and be interested enough to purchase it. How can we help you? We may not be able to do everything you suggest, but we will be listening to you and taking your feedback into account as we implement new and better ways to help you succeed, which is always our priority.

Lulu Lens: Where Would You Like To Distribute Your Products?

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One of the most important aspects of selling your content online is making sure your audience can easily find your work. At Lulu, we strive to make sure that if you choose to distribute your content that it can be found – not just on Lulu, but on other online retailers as well. We offer ISBNs, which come with listings on Bowker’s Books in Print, Amazon, and other online retail sites. Recently, we launched a program to get books without an ISBN onto Amazon Marketplace via a pilot program. Now, we are are looking at more avenues to help you get your work into the hands of your audience, and we want your feedback: Where would you like to distribute your products?

Feel free to suggest anything from the Barnes & Noble website to their brick & mortar stores to some kind of premium listing on Lulu, or anything you want. We may not be able to get your content into every channel you suggest, but we will be listening to you and taking your feedback into account.