Remarkable Finds

Maximize Your Lulu Customer Support Experience

Writing is no easy task, but once it’s done the book creation process begins. That’s where Lulu comes in. While our tools are designed to be accessible and user friendly, undoubtedly, questions and technical issue will arise. Lucky for you, dear author, Lulu’s Customer Support Team is here to help you overcome any obstacles you encounter.

To ensure a quick and efficient response, follow the instructions below when submitting your support request. These tips will help our support team better understand your problem and remove those obstacles preventing you from completing your project.

To get started, click on the Support link at the top of the page. Then choose the correct support category. Helpful articles are listed below each category that may answer your question. If not, click the I Still Need Help button to open a support request form. 

 

1) Project title, Content ID, ISBN, Order # –

These are the most important bits of information to be included when creating a support case. You will also notice three lines that aren’t required, but are helpful: Item ID; Item Name; ISBN. Including this information allows us to more quickly and accurately provide a solution. Remember, the more information you include in your original request, the fewer follow-up questions we will need to ask and the faster we can resolve your problem.

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The Content ID, ISBN, and Title information are displayed on the My Projects page:

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If your question involves an order that you are waiting to receive or one you have received, but have questions about, it is very important you include the order number in your support request.

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The order number is listed on the order confirmation email we send, on the packing slip inside the package, and from within your Lulu.com account (My Orders)

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2) Include all important information in your request

Describe the Problem as clearly as possible. A simple description such as “My EPUB won’t convert” or “My order didn’t go through” is often sufficient.

If you are having a specific issue, try to give as much detail as possible such as the step on which you encountered the problem or the error message you received. Screen shots are also very helpful to include.

 

3) Support Team responses

Emails are sent to you and routed back to us through a single email address (existing_ticket@lulu.com). Since this is a generic email account used by our entire support team, responses may get routed to your spam or junk folder. If you haven’t seen a response to your query, it’s possible our response is in one of those folders!

IMPORTANT: When you respond to an email from our support team, DO NOT change the subject line. The subject will look like this, but with a different case number:

 

[ ref:_00D406zP6._50070flt3l:ref ] Case 01234567

 

The information in the subject line ensures your response is filed with your original support request and routed to the correct Customer Support team member. If you add or change anything in the subject line, we may not receive or respond to your email in a timely fashion!

 

4) Where to find the answers – Knowledge Base and Author Forums

Lulu is a self-publishing company. We want our authors to grow and thrive. As such, we provide several support options.

  • Self Help: In our Knowledge Base you can find the answers to many of the “how do I…?” questions that come along with self-publishing, like formatting a Word file for EPUB conversion or How to Revise a Completed Project
  • Author Community: Post your question in the forums and other self-published authors will share their know-how, 24/7.
  • Support Team: We are happy to provide support for technical issues M-F from 8-5 Eastern US Time.

Believe me, if you can dedicate hours, weeks, and months of your life to telling your story, you can get through the steps of our creation process and make your book a reality. And, when you hit roadblocks, the Customer Support team is here to help!

Bud Loftus: A Story. A Book. A Legacy.

At 85, Bud Loftus added one more accomplishment — published author — to a life that has been defined by them.

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Bud Loftus lived a story that was almost never told.

He suffered the sting of poverty as a child. Experienced the pain of war as a young man. And found success in business as an adult. He wanted his children and grandchildren to learn from his journey, to take the lessons of his life with them. But at 85, the goal seemed out of reach for Bud — until he found Lulu.

“Dad was able to make something for the family he once thought impossible,” said Cecilia Lahiff, the middle of Bud’s seven children. “Lulu offered the professional experience of a traditional publisher, if not better.”

Bud’s has been an extraordinary journey. The son of Irish immigrants, he grew up on welfare in Philadelphia. The day after the Pearl Harbor attack in 1941, he went to a Marine Corps. office to enlist. He was only 17 and had to wait until he finished high school, but he went on to fight in the Pacific theater of World War II.

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After the war, Bud took the government’s offer of a free college education and attended LaSalle University, where he received top marks in the pre-med program. He became the first Director of the Division of Drug Manufacturing at the Food and Drug Administration, and, after retiring from the agency, built a 17-year career in the pharmaceutical industry. It’s a story that Cecilia encouraged her dad to publish.

“The Lulu experience has been terrific,” said Bud, who released his 315-page memoir, “Bud Loftus: An Irish-American’s Journey” in late 2009. “I got a tremendous amount of help from the staff going above and beyond.”

And the book has taken the story of Bud’s life to a whole new audience. In November 2009 he was featured in a story by The Washington Post.

Q&A: Where and when is your favorite place to write?

Mahdiyah A Window

Mahdiyah’s Window

We asked our author community where they write and what makes that place special. As you can imagine, the responses were as diverse as Lulu authors. Some prefer working at a desk, others in bed. Some prefer music in the background, others prefer silence. Some write by hand while others prefer computers, laptops and tablets. We have selected a few of our favorite responses to share.

Where do you write?

“Sitting at my window just watching nature and reflecting on life’s synchronicities” – Mahdiyah A.

“In my spare bedroom that I redecorated and refurnished as a writing space cum office cum library. It’s more comfortable than hunched on the sofa and the view out the window is nicer this side of the building that on the other side.” Merita K.

“I do all my writing on the Path train.” – Havana G.

Rena's Armchair

Rena’s Armchair

“In my armchair at any time of the day when the words are flowing and my fingers are flying over the keys.” — Rena B.

Currently, at my desk in Afghanistan with my headphones on. My coworkers beg for pages at the end of the day. They’re hooked.” – Guenevere R.

“Outside on the town green.” – Jessika S

“Hmmm, the best place to write is at work because my desire to not be there allows me to escape into my dream job.” Sheena A

When do you write?

Anita O beach

Anita’s Inspiring Photo

“My desk in my room at night because it’s quiet. I’m least distracted and write better at night.” — Moriko F.

“In the front room at 2a.m. to 4a.m. in the morning when the world is asleep!” – Ranis T

“I usually write in the evenings. I like it when the streets are quiet, the people are gone, and everything is dark. And I write at home, in total silence.” James C.

“I do my best writing while cooking dinner and cleaning the house. I love doing both and that relaxes me and gets my mind going. It’s special because writing is my escape and clears the clutter in my head.”

“I write on the go, I write late at night, I write all the time!! I also like to take photos, which also helps me write even more!” – Anita O

Writing aids: coffee, tea, margarita?

“In a bar drinking coffee at a table by the window.” – Laura D.

“Sitting outside a little cafe in my Greek village listening to my mp3 watching the people go by whilst I sip a Fredochino.” – Karina K

Karina's Beverage of Choice

Karina’s Beverage of Choice

“Sitting in my window seat looking out at the countryside scenery with either a pen & pad or my laptop, oh and a HUGE mug of coffee.” — Rebecca H.

“At my 2 foot by 2 foot table in my bedroom! It is the perfect surface for a laptop, iPad, and glass of pop!”– Jan S.

“At home, with coffee at my side, in my PJs. When I’m comfortable, there’s no stopping me from writing. I could sit there for hours and just get it all out on paper. It’s like therapy…”– Jennie C

Most of the time, if I need to do typing, it’s at my desk. I have a huge touch screen and an antique wingback office chair that are perfection. However, if I’m actually *writing,* then I am usually in bed with my lap desk. Either way, there is ample space for a bag of cookies and cream Hershey’s Kisses or a big frozen margarita. – Jaqueline J.

 

Given all of these choices, I think I’ll bring Rena’s armchair to Greece and sip a margarita while I struggle through the next chapter of my masterpiece – or the next article for the Lulu blog.

Happy writing!

The Best Writing and Storytelling Podcasts for Authors

Boost your writing skills with podcasts recommended by Lulu for writing and storytelling.

We’re all book people here at Lulu. We believe in the power of telling stories and our mission is to give everyone the platform to do so. But technology has been as important to other forms of storytelling as it has been to book publishing. Case in point: podcasts.

There are dozens (or hundreds) of podcasts for every subjecg out there, and it’s no different for publishing, storytelling, and writing. If you’re an author with some downtime, you owe it to yourself to download some podcasts and plug in some headphones to make sure you stay at the top of your game.

Here are a few of the best podcasts to help you hone your writing skills and get your storytelling juices flowing.

Authorpreneur Lulu Author PodcastsAuthorpreneur Want to learn about the business of writing books? Whether they’re fiction writers or entrepreneurs, Jim Kukral gets tips and tricks from authors on how to make a living being an author in Authorpreneur. For anyone serious about making a living being a writer of any sort – or just for listeners who want to learn how people dedicated to their craft have carved out their niche – Authorpreneur is a valuable resource.

Recommended episode: How Andy Weir Took ‘The Martian” From Blog to BestSeller to Blockbuster Movie (Starring Matt Damon)

The Moth The Moth isn’t necessarily about writing, but it is about something that’s important to all writers: telling stories. Whether you’re writing business books or paranormal romance, it’s important to engage your audience. The Moth showcases some of the best live stories about nearly every topic imaginable, and is a great tool for learning how to tell a compelling story.

Recommended episode: Neil Gaiman – Liverpool Street

Dead Robots Society Podcast Lulu Author TipsThe Dead Robots’ Society As the title implies, The Dead Robots’ Society is a little more irreverent than other writing podcasts, and it could be right up your alley if you want something more lighthearted. Still, the hosts take writing very seriously and have no problem sharing their (sometimes painful) writing experiences. The most recent episode as of this post is “The Horrors of Back Cover Copy” and is a hilarious take on trying to sum up your story in a few hundred words.

Recommended episode: Episode 349 – Kickstarters and Patrons

Helping Writers Become Authors Interested in avoiding common writing mistakes? Having trouble writing compelling character arcs? Not sure how to pitch your novel? Helping Writers Become Authors covers every aspect of the book-writing process that you could ever hope to come across. If you want a comprehensive collection of tips – especially for fiction writers – download Helping Writers Become Authors today.

Recommended episode: Most Common Writing Mistakes, Pt. 32: Boring Opening Lines

Selected Shorts Brought to you by Symphony Space and WNYC, Selected Shorts is a collection of “fiction, sometimes classic, sometimes new, always performed by great actors from stage, screen and television who bring these short stories to life.” It’s a more traditional take on storytelling, as much a stage show as a podcast.

Recommended episode: Cannolis and Carroll

Lulu Podcast Snap JudgementSnap Judgement Sometimes the best way to tell a story is to combine it with other art forms. Snap Judgement features stories told to music and you’re just as likely to be inspired by the story being told as you are by the soundtrack it’s set to. Listening to stories is a very different experience than reading them, and hearing accompanying music brings that auditory engagement to a whole new level. It’ll make you think about how your audience interacts with your own stories.

Recommended episode: Snape #603 – Omen

The Writer Files Every episode of The Writer Files podcast is titled “How [Insert Author Here] Writes.” Could it be simpler than that? From bestselling authors to people who write for business – such as bloggers and copywriters – The Writer Files picks their brains to find out just how they get their work done. Learn about overcoming challenges, nurturing writing best practices, and more from a wide variety of authors.

Recommended episode: Standing Desks, Binge Reading, and James Patterson’s MasterClass

Is your favorite podcast listed here? Have some others that you’d love to share? Or maybe you have a podcast of your own! Let us know in the comments.

 

5 Famous Authors Who Were Rejected by Publishers

Have you gotten a rejection letter from a publisher? You aren't alone.

Rejection slips, or form letters, however tactfully phrased, are lacerations of the soul, if not quite inventions of the devil—but there is no way around them.

– Isaac Asimov

We’ve all gotten rejected once or twice in our lives. This is especially true when it comes to authors: it’s all about putting yourself out there, and you’re bound to come across someone who isn’t a fan.

Of course, one of the benefits of publishing independently is that you don’t have to worry about rejection. There aren’t any gatekeepers trying to stop your work from seeing the light of day. You can publish what you like and let your work be judged by the people who really matter: readers.

Still, sometimes it’s nice to know you aren’t alone. Some of the most famous authors in the world have had their books rejected at one point or another. Here are a few to reassure you that even the greats hit speedbumps every now and then.

Sylvia Plath sent The Bell Jar in under a pseudonym, where it was immediately rejected. The editor then discovered the author’s true identity, and the manuscript was…rejected again.

“I have now re-read—or rather read more thoroughly—“The Bell Jar” with the knowledge that it is by Sylva Plath which has added considerably to its interest for it is obviously flagrantly autobiographical. But it still is not much of a novel.”

Ursula K. Le Guin’s The Left Hand of Darkness received this rejection letter:

A future multiple award winner.

It went on to win both the Hugo and Nebula Awards for best novel. Go figure.

Carrie by Stephen King was rejected 30 times. He even threw the manuscript away before his wife retrieved it from the trash.

Even Tarzan's author got rejected!

Tarzan of the Apes was initially rejected, but Edgar Rice Burroughs’ persistence eventually bore fruit when the novel became a classic.

Sometimes they get a little personal, as with the rejection for Ernest Hemingway’s The Sun Also Rises:

“If I may be frank, Mr. Hemingway — you certainly are in your prose — I found your efforts to be both tedious and offensive.”

And finally, one bonus rejection: Dr. Seuss’ first book, And to Think That I Saw It on Mulberry Street, was rejected 27 times. Where would we all be without a little Seuss in our life?

So there you have it: it happens to the best of us, but you can’t let it get you down! Is one of your favorite authors on this list? Have a rejection story of your own that you’ve learned from? Let us know in the comments!

5 More Apps Every Writer Needs

5 Apps For Every Writer

Your writing time is precious. Last year we gave you five apps that every writer needs to check out. We’re back with five more apps to help you stay organized, stay on track, and make writing that much easier. Or maybe they’ll help make your life easier. Either way, you’ll thank us.

1. Evernote

We’ve talked before about the importance of using the cloud in your writing, and we called out Evernote in particular. Whether you’re using it for writing, note-taking, or research, Evernote is great at pulling everything together. You can save websites for quick reference, snap photos, and even chat with someone if you’re collaborating.

Best of all, Evernote syncs between every device it’s installed on. So type on your phone while you’re on the go and take a quick picture, and it’ll be at you laptop when you get back home. When you don’t have to worry about where you’re writing, it makes it a lot easier to actually get to writing!

Available on Android, iOS, and desktop.

2. Simple Pomodoro

The Pomodoro Technique was developed in the 1980s as a time management system, named after the Italian word for “tomato.” The basic idea is that you focus for 25 minutes at a time, punctuated by 3-5 minute breaks.

The good news is that you don’t need a tomato-shaped kitchen timer (after which the method is named), because you can time yourself from your phone or tablet. One of the best is Simple Pomodoro; like the name implies, it’s simple and straightforward. Tap to start the countdown, and when time’s up your break will start automatically count down, too. You’ll be amazed at how your time management improves once you get into a rhythm.

Available on Android.

3. Trello

Sometimes getting things done isn’t the problem – it’s keeping track of everything that gives you a headache! A little management can go a long way in keeping tasks straight. Trello is a project management system, but it works just as well for writers.

At its most basic, Trello works like this: you have boards for big projects, lists for groups or related tasks, and cards for individual tasks. This will let you break up your writing process however you wish: by chapter, by theme, by characters, and so on.  Once you get organized and don’t have to worry about figuring out where you left off, you can get past the planning and onto the writing.

Available on Android, iOS, and browsers.

4. Coffitivity

You have an issue: you have trouble working when things are too quiet, but turning on music or the television distracts you. What you really need is the perfect amount of background noise to keep you grounded. After all, studies have shown that ambient noise can spur creativity. Try Coffitivity as an easy way to keep those creative juices flowing.

Coffitivity lets you use the mild hustle and bustle of a coffee shop to keep you on track. Choose from ‘Morning Murmur,’ ‘Lunchtime Lounge,’ or ‘University Undertones’ and start listening. It’s that easy! Give it a try and see if it helps you get over that bout of writer’s block.

Available on Android, iOS, and web browsers.

5. IF

Ever wish you could automate the little things in your life? IF, the app from IFTTT (If This Then That), lets you connect the other apps in your life to try to make things a little easier.

The way it works is all in the name: “if something happens, then do something else.” You define the “somethings.” For example, if you favorite a tweet, then save it to Evernote. Or if you miss a call, then respond with an automated text. There are tons of supported apps and devices, from Facebook to Fitbit, and crossing even a few things off of your to-do list with automation will save you a lot of time in the end.

Available on Android and iOS.

Have you used any of these apps? What do you think of them? Do you have any favorites of your own that you think help make your life and writing a bit easier? Share your experiences in the comments below!

10 Quotes to Spark Your Writing

10 Quotes to Inspire Authors

Writing can often feel like a solitary endeavor: you sit down at your computer or notepad, take a sip of your coffee, and do your best to shut out the rest of the world as you put words to paper.

But you’re not alone! Some of the most successful authors in history know the struggle you’re going through and have persevered. Check out these quotes to make you smile, think, and get inspired as you get ready to write this weekend.


 

“Exercise the writing muscle every day, even if it is only a letter, notes, a title list, a character sketch, a journal entry. Writers are like dancers, like athletes. Without that exercise, the muscles seize up.” – Jane Yolen

 

“I love deadlines. I like the whooshing sound they make as they fly by.” – Douglas Adams

 

“It’s none of their business that you have to learn to write. Let them think you were born that way.” – Ernest Hemingway

 

“Get it down. Take chances. It may be bad, but it’s the only way you can do anything really good.” – William Faulkner

 

“The scariest moment is always just before you start.” – Stephen King

 

“Don’t be a writer; be writing.” – William Faulkner

 

“Almost anyone can be an author; the business is to collect money and fame from this state of being.” – A. A. Milne

 

“If you write one story, it may be bad; if you write a hundred, you have the odds in your favor.” – Edgar Rice Burroughs

 

“You can’t wait for inspiration, you have to go after it with a club.” – Jack London

 

“It is perfectly okay to write garbage—as long as you edit brilliantly.” – C. J. Cherryh


 

Have some of your own favorite quotes on writing? Share them in the comments!