Articles tagged "fast"

Lulu Support and Connect Update

As many of you are aware, a couple weeks back we launched a new forum and knowledge base platform, Lithium. Since then, we have been monitoring the feedback from our users, and thus far the new platform has been received quite positively. In fact, we’ve even seen some of our longtime customers return to the forums that we haven’t heard from in quite sometime – praising the new system.

We also launched Lithium with the objective of creating a clear distinction between “Support” and “Connect“. Our intention is to have the Support page be the home for issues requiring direct Lulu team member involvement, while Connect is meant to be focused on “self-service” support with our knowledge base and community of fellow users. We have reinforced that distinction consistently within Connect, and we have our users helping to reinforce it with newer customers. In the past week, we have seen over 500 posts made to the new boards, and we continue to receive positive feedback on the changes we have implemented.

Over the coming weeks, we will continue to solicit feedback from our users, and we’ll be setting up polls to help gather that data. Please check the Connect home page to see the active polls on the right-hand side. We’ll also be looking at ways to increase activity and engagement, and we welcome any suggestions you may have.

Congratulations to the Project Team and all who supported the efforts in getting Lithium launched and off to an incredibly successful first couple weeks.

Holiday Shipping Deadlines

         

Ho Ho Holy Cow! It's the holidays.

This year, take some of the burden off Santa, but using Lulu shipping.

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Here’s the list of holiday shipping deadlines by region. Click the tab for your region of the globe and compare the deadlines for each ship method and order with the following constraints:

  • Orders from North and South America and for Publisher Grade Books must be placed by 11:59 pm EST, Midnight in the US
  • Orders must be 30 or less to meet the Holiday deadlines listed below. For order quantities over 30, add 3 business days
  • Some items may not be available for certain shipping options in your region. Double check your items in the shopping cart
  • Lulu does not recommend the Mail or Priority Mail shipping method and will not guarantee December 24th delivery

Disclaimer: The dates and information provided are intended to serve as a guideline for order delivery by December 24th, 2010. The dates provided here do not imply a guarantee. Weather and unforeseen circumstances may delay deliveries.

Happy holidays, and since you’re helping Santa out this year, don’t forget to eat the cookies.