Articles tagged "forums"

Lulu Launches New Connect and Support Pages for Improved Help

At Lulu, we succeed when you do. That’s why we look to our community to help us grow, adapt and get better. Always. Today Lulu launched an all new area to the Lulu.com site, Connect! The Connect section is our new forum, knowledge base and idea exchange area, and replaces our previous system. We’re quite excited about the improvements this update is offering, including enhanced navigation, speed, and an improved content structure.

The New Connect page

Additionally, it is a launching point for our newly revised Support page. We are striving for ease and speed in getting you the type of help you need, and the Support page is focused on emailing or chatting live with the Lulu customer service team. The link for Support is presented in the upper right-hand corner of every page, which will help you access important tools and resources you may need to reference. Our customer service team is dedicated to responding to you with the best solutions for your needs — whether you’re here to make or find something remarkable.

Screenshot of the new Support page

The New Support Page

While launching Connect and our Support page, we want to clearly distinguish between the functions of the areas served. Connect is designed to be your home for interacting with other Lulu customers, browsing our knowledge base, and sharing new ideas. It’s a self-service option that also hosts our community and will help you find great solutions. In the past, the forums have served as a place to post to get assistance from Lulu team members, as well as fellow customers. Moving forward Connect and Support will be separated so you can more easily get the help you need. That said, this doesn’t mean you can’t ask for help there, or that I’m going anywhere.

Connect continues to be the home of our community, and Lulu team members will still be present there, but it’s not the place to resolve specific cases. The focus moving forward for Connect is one of collaboration, building resources for our customers and helping our product team understand your needs. Feel free to browse our comprehensive knowledge base for answers to your questions about Lulu, join the conversation, or start one of your own, to share ideas, ask questions, make friends, and learn something new.

When it comes to issues that need a team member response to a technical matter or quality concern, we encourage you to use the options available to you on Support. Our team of Lulu Specialists can instantly see your customer history and will work to get you the best solutions.

At Lulu, we’re committed to giving you a more enriched experience. Currently, our customer service team has an 81% customer satisfaction rate, and we are improving on that every week. You’re definitely in good hands! Now get out there and Connect with other Lulu customers!

Lulu Lens: What Do You Want Out Of Forums?

lululens_v2

When we released our new forums back in February, we were excited. The old forums had been implemented when the Lulu.com site first went up and they had a lot of issues. Most of them were behind the scenes (admin features that were broken or added on), but they were difficult to work with. We thought Helpstream was the solution. Through a number of issues (slowness, being logged out) as well as concerns about navigation, many of our users told us they aren’t happy with the new system. We listened and have spent a lot of time trying to create a structure that will serve both our community and our internal needs. That’s where you come in.

We want your opinion. What do you want out of a world-class forum? What features do you like? What do you never want to see? We value your feedback and need your help as we figure out our next steps.

Talking about the Lulu Community

talktalk

by PinkMoose

We’ve recently revealed our shiny new forums and support platform for all to see. Now, while we’re actively tweaking them and improving them to be the best based on your feedback, I’d like to highlight a few conversations you might be interested in.

Waiting Room Copies – Has Anyone tried This Yet? – This discussion is focused around a particularly creative approach to marketing your work. EelKat says “On the table along side the usual stacks of magazines was a book. On the Cover of the book was a large round sticker which read: ‘Waiting Room Copy – to Order Your Own Copy Please Go to www—–’”

Participants Wanted – Julie Dawson is requesting submissions to benefit Doctors Without Borders. Julie states, “As many of you know, each year I sponsor a charity writing contest.  I mentioned in a previous post that I was thinking about giving away an Amazon Kindle for the grand prize this year.  After reviewing everything, I have decided that we will definitely be doing this.”

So… where’s the line? – In this discussion, Elmore Hammes asks, “When do you call it “literature” – is it just when the book doesn’t fit firmly in a genre such as science fiction or romance? Or does it have to elevate to a higher level of writing to be deemed such?”

How do I make something available as a free download? – The title says it all!

So, head on over to the forums and get to know other Lulus!

Forums – Rubbing Elbows, Virtually.

Forums are virtual meeting rooms where people with an Internet connection from all walks of life can come together and mingle. Think of forums as a party where the discussions are typed out and only one person talks at a time. The people at the party might be writers, photographers, teenagers, single parents, lawyers, pool boys or even sports fanatics.  Each person has a unique point of view and will add something different to the discussion.

Most forums found on the Internet will have a specific theme. There are gamer forums, support forums for people dealing with personal challenges, parenting forums, heck – there’s even a forum for one of my favorite movies.

I know you’re thinking, “Carol, this is all fine and dandy, but why should I care?” The benefits of virtual networking with other people of the same interests are many.  To name just a few: discussing your latest book, tips for book signings and sharing tips on marketing. You can meet people who have already been there, and some that have even done that, learn about new contest opportunities, discuss industry standards, request reviews and just be yourself with other creative folks.