Articles tagged "website enhancements"

You Find It, We Make It Better

We love when we get feedback from our customers on how to make their experience with even more awesome!

Today we made two important new changes: we’ve made it easier for potential readers to find your book in our bookstore and we have made it easier for you to contact customer support to get answers to your questions. The navigational links in the top right have been improved across the site to make it even easier to find the answers you need. Help is now called Support, and lives at a new URL: Additionally, your customers will now find your book faster if it begins or contains an article like “a,” “an” or “the.”

Have an idea you’d like to share on how can be even better? Share a comment and let us know!

To read more about the changes we’ve been working hard on to make you love more than you do today, you can visit:

What’s New at

Over the past few months, we’ve been focusing on ways to make an easier, more engaging experience for authors and shoppers alike. You’ll notice that as of today has a brand new look and feel, which has been developed with the goal of streamlining your experience. The new will help you connect with the tools or books you’re looking for faster. Here’s how:

  • 0814_Website_Rollout_Header_ENBookshelves on the logged out landing page will be continuously updated to highlight books to readers looking for a specific genre or book based on time of year.
  • If you need help, services and forum discussions are available from the page you’re visiting, putting help at your fingertips.
  • The book builder tool shows you the exact cost of the book you’re publishing as you build it so you can better understand your money making potential.

Want to learn more about our new look and features? Check out our latest Prezi which walks through the new site. So, take a look around the new and let us know what you think! Leave a comment for us on our Facebook page or tweet us with the hashtag #NewLuluDotCom.

Website Enhancements to Better Serve You

Hi Lulu fans,

You may have noticed over the past few hours the site was down while we put some big updates in place to bring you an even better self-publishing experience. 2012 will be a great year for, and it’s just starting!

So, What’s New?

  1. Easier to Use – We’ve added registration-less checkout, enhanced checkout pages, updated the homepage, and refined other content across the site to make it easier than ever for creators to understand services, and for readers to find their titles.
  2. Speed – Browsing, searching and checkout are faster than ever, making it easier for readers to purchase your works.
  3. Enhanced Store Section – ¿Hablas Español? No problemo. You can now browse the US store in Spanish. Additionally, you can now select a store that offers an online shopping experience based on your preferred language and currency.
  4. Improved Address Validation – You sent us a lot of feedback on address validation failures, so we have implemented changes to reduce the number of errors generated.