Description:

This Management Guide, updated for 2009, includes sections on leveraging Microsoft SharePoint Services for records management, moving to green records management, Instant Messaging records issues, and archiving emails as e-records. The report also provides a comprehensive review of U.S. and global electronic records standards, Best Practices, technologies, decision points and project implementation issues. The last section of the publication covers issues specific to email records, policy and management. Co-authored by Charmaine Brooks, CRM who has hands-on electronic records implementation expertise; and Robert Smallwood, ECM expert and former member of the AIIM International Board of Directors and Executive Committee who specializes in email policy and technologies.