Description:

ITIL IT Service Management 100 Most Asked - Gerard Blokdijk - There has never been a ITIL IT Service Management manual like this. 100 Most Asked is not about the ins and outs of ITIL IT Service Management. Instead, it answers the top 100 questions that we are asked and those we come across in forums, our consultancy and education programs. It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This book is also not about ITIL IT Service Management’s best practice and standards details. Instead, it introduces everything you want to know to be successful with and in a ITIL IT Service Management role and environment.