Description:

"When Stuff Happens: A Practical Guide to Solving Problems Permanently" provides a proven method to help individuals and teams quickly resolve difficult situations that anger and frustrate everyone involved. Author Jeanne Sawyer distills her experience helping high-tech companies in fast-paced Silicon Valley solve problems-companies that don't have time to waste solving the same problems repeatedly. "Stuff" does happen: it's what you do when it does that distinguishes the most successful companies.