Description:

IT Service Management Practitioner: Release & Control IT Service Management Practitioner: Release & Control (based on ITIL®) covers the essential elements required to qualify as a professional who specializes in the Release and Control processes. It covers the Change Management, Release Management and Configuration Management processes. IT Service Management Practitioner: Release & Control (based on ITIL®) is aimed at professionals who will participate in managing, organizing and optimizing processes in an IT service organization which has implemented, or started to implement, ITIL®-based Release and Control processes. The target group consists of operational staff and managers wishing to extend their planning, monitoring and optimizing skills, to activities in Change, Release and Configuration management. Context