Description:

Change Management is often considered to be the process that most actively links all the ITIL processes together. This process aims to improve and maintain IT Service quality providing a structured approach to managing and implementing changes in the IT Infrastructure. The actions to achieve this include the requirement to conduct repetitive actions that include scheduling, reporting and monitoring of IT Changes. The process must review achievements based on customer expectations and take steps to improve or modify Changes and the process accordingly. The Change Management Tool Kit provides a wide variety of resources to boost your understanding and ability to implement Change Management in your organization. Contents include Change Management Objectives and Goal templates, Change Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well Change Management is performed in your environment.