Service Quality: The Enlightened Approach

by Seamus Phan

Service Quality: The Enlightened Approach by Seamus Phan (Book) in Business & Economics
ISBN: 978-981-00-6457-0
Publisher: McGallen & Bolden Associates
Copyright: © 1993 Seamus Phan Standard Copyright License
Language: English
Country: United States
Edition: Third Edition
  • Paperback book $12.95

Printed: 132 pages, 5.83" x 8.26", perfect binding, black and white interior ink

Description:

A simple book on service quality, with a process and implementation driven approach, based on a field-tested copyrighted training program in 1990. Rather than stick to motivational approaches ("quick-patchers or fixes"), Seamus Phan uses a synergistic approach of motivation and implementation. The program has been implemented in multi-million projects. This is an outdated work of Seamus Phan (1993).

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Business & Economics

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