Description:

The evolution of managing SaaS Services in principles and practices provided by the best practices IT Service Management framework provides the more holistic guidance needed for an industry that continues to mature and develop at a rapid pace. Many organizations and individuals who had previously struggled with their adoption and implementation of SaaS solutions will continue to find challenges in implementing a management framework as part of their approach for governance of their SaaS initiatives. In light of this, the primary goal of this book is to provide the support materials needed to enable the understanding and application of the Service Management framework in a SaaS Solution. This comprehensive book is designed as an easy reference that will walk you through the 5 Lifecycle critical steps you need to take to create a successful portfolio of SaaS IT Services. In addition you will learn how to manage and refine your SaaS service portfolio as your company's business evolves.