The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions Explained, Detailed and Ready to Use - bringing Theory into Practice
Paperback, 217 pages
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ITIL V3 Roles and Responsibilities. How does your organization match IT roles to ITIL roles?
It is with incredible ease, yet depth and understanding that this book ploughs through the important issues that concerns not only HR managers and CIOs, but anyone who wants to climb up the ladder.
It explains how you got to balance your IT staff (process managers and specialists) and why it is so vitally important to mix people on the right combination of processes and projects (brains, grey hair and procedure projects) as this builds up the organization's human capital, and provides the means and profitability to continue to align with business objectives and grow.
This book is not filled with theoritical babble...More >
It is with incredible ease, yet depth and understanding that this book ploughs through the important issues that concerns not only HR managers and CIOs, but anyone who wants to climb up the ladder.
It explains how you got to balance your IT staff (process managers and specialists) and why it is so vitally important to mix people on the right combination of processes and projects (brains, grey hair and procedure projects) as this builds up the organization's human capital, and provides the means and profitability to continue to align with business objectives and grow.
This book is not filled with theoritical babble...More >
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Business & EconomicsMore from Gerard Blokdijk
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