Description:

Many companies today have far too many communication vehicles of far too many types and in far too many places. By utilizing Unified Communications, organizations can bridge the gap between data and telephony and gain new value from their communications infrastructure. This book shows you the way. As with any new technology, myths and misinformation have sprung up about unified communications. As voice, video, and data networks have begun to converge, more organizations are seeing the value in deploying Internet Protocol-based (IP-based) unified communications solutions, including voice over IP (VoIP) and IP telephony; unified messaging; voice mail; contact center solutions; audioconferencing, videoconferencing, and Web collaboration; and integrated communications and mobility solutions that leverage presence information. This book answers the 100 most asked questions around Unified Communications.