Description:

Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. The object of Availability Management is to ensure that IT Services and the supporting Infrastructure can be delivered in a cost effective manner, with a sustained level of Availability, in line with your business objectives. Availability Management is a critical ITIL process area and one that delivers measurable benefits. The Availability Management Workbook provides a wide variety of resources to boost your understanding and ability to implement availability management in your organization. It is tailor-fit for IT managers who need to move towards a services-oriented organization, but they don't have the time or resources at hand to develop the required templates and structure for implementation.