Description:

The aim of Financial Management for IT Services is to give accurate and cost effective stewardship of IT assets and resources used in providing IT Services. It is used to plan, control and recover costs expended in providing the IT Service negotiated and agreed to in the Service Level Agreement (SLA). Financial management is often considered to be the process that most actively links all the ITIL processes together. This bookt provides a wide variety of resources to boost your understanding and ability to implement financial management in your organization. Contents include Financial management Objectives and Goal templates, Financial Key Performance Indicators, Critical Success Factors and a checklist to help understand just how well financial management is performed in your environment. This book is ideal if you are not yet familiar with basic accounting and finance concepts and also when you want a deeper understanding of finance in a corporate setting.