Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice
Paperback, 137 pages
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$49.95
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Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Configuration Management. The author leaves no key process out and completely covers everything from initial concept to measuring effectiveness and process improvement.
Professional resources and underlying technology are provided in detail.
It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores -...More >
Professional resources and underlying technology are provided in detail.
It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores -...More >
Also available as a Download
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