Description:

Covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Configuration Management. The author leaves no key process out and completely covers everything from initial concept to measuring effectiveness and process improvement.

Professional resources and underlying technology are provided in detail.

It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. This proactive approach to keeping users (your customers) informed of new services, accomplishments and tips is excellent and will go a long way towards attaining high customer satisfaction scores - not to mention proving the value of the Configuration Management to IT and business management.

You will find this book to be one of the best for planning and implementing world-class Configuration Management.