Description:

This book covers practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines, to implement new services in a controlled and cost-effective manner.

It provides in-depth knowledge of the ITIL® RCV areas: Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management.

The information provided in this book is based on version 3 of the ITIL® framework, predominantly focusing on the volume of Service Transition. Other guidance provided includes:

- Suggested templates and criteria for implementing Release, Control and Validation (RCV) processes.

- Explanation of the more abstract ITIL concepts to improve understanding.

- Review questions to assist study for the ITIL Intermediate Capability RCV exam.