Flustomers: A Field-Guide to the World of Customer Support
Paperback, 33 pages
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$5.16
Ships in 3–5 business days
Finally, a field-guide for anyone working in Customer Support! You need to identify various dangerous customer types before you even answer the phone. This guide, complete with thirty-two cartoons, will help you to do just that. Put your coffee and Silly Putty down; we require your full attention. We make no strong guarantees, but we know that by the time you finish this illustrated manual, you will at least be able to recognize the covetous gleam in the eyes of the Trial Period Maniac, the nebbishy chortle of Self-Deprecation Man, the groovy chords of the Flower Child-Weirdo, and the distant cry of The Non-Contiguous Exile.
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