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Customer Service - Thinking Big Picture
Black & white photography with a color cover. Dan Galloway examines many little things that make a big difference in building and maintaining relationships with customers. Topics include body language, change, empathy, Chicago, children, cookies, inspiration, listening, and teamwork. The book includes photography from Katherine Fisher and eye-opening survey results that reveal what customers expect from businesses. As a keynote speaker and seminar leader, Dan inspires audiences across the country through creative keynote presentations packed with high energy, humor, and interaction. Dan's experience includes work with the Hilton at Walt Disney World Resort, Sea World of Florida, and Duke University.
Print: $14.95
Download: $9.95
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