Get Support

KnowledgeBase > New to Lulu? > Get Support

The vast majority of support questions can be answered through our Help section. Try these methods to find your answer:

  • Search Help
    Enter keywords related to the information you are seeking in the search box at the top of any Help page, then click SEARCH HELP. You will get a list of related Help topics.
  • Browse Help Topics
    Navigate through areas of information to find the information relevant to you.
  • Search Forums
    Use the link above and enter keywords related to the information you are seeking in the search box. You will get a list of related forum topics. Odds are that someone else has encountered the same problem and it's been resolved and posted to the forums for all to see. If you haven't found the information you're looking for, post your question in the forums and ask the Lulu Community for help. Providing as many details as possible in your post will ensure a faster and more accurate response.
  • Contact Support
    Our contact forms will direct your query to the appropriate support specialist.
    Lulu's Customer Support is provided by email only. In an effort to quickly resolve your question please search our help section using smart keywords or category searches. Our help documentation includes solutions for everything from registering on Lulu to marketing your completed work to the world. Should you not find your answer within our help documentation, please complete our online web form with all the necessary information. Our support and services team will respond to you within 2 business days and aim to resolve your issue within 10 business days.

I replied to a Lulu Support e-mail. Why haven't I received a response?

If you submited a support email to Lulu and didn't receive an auto-response acknowledging receipt of your request, your system is probably blocking emails from Lulu.

There are several reasons your system may block Lulu emails: your ISP may be blocking them, your system or networking firewall may have Lulu.com blacklisted, or the Lulu emails may be identified as spam. Please check your email application and ISP representative to find out why you are not receiving our emails.

Last updated: 2009-11-18 09:51:19 | Back to top

What is Lulu's customer service phone number?

Lulu does not offer customer support by phone. Lulu offers customer support by email.

Last updated: 2009-11-18 09:47:12 | Back to top

Last updated: 2009-11-18 09:46:55

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