Help

You are responsible for the formatting and layout of your work before you publish it on Lulu.

If you need help with these pre-publishing tasks, Lulu offers some design, editing, ISBN, marketing, and other great services. These Lulu Services are available as the Starter Pack, Advantage Pack, Marketing Pack, or as Individual Services. Lulu also has the Lulu Services Marketplace where independent service providers are vying for your attention.

In addition you can peruse the Lulu Forums where our expert users provide many tips and tricks for preparing your manuscript. Search the Help on the site for the answers to your questions before posting to the forums though.

Last updated: 2008-05-15 12:54:38 | Back to top

If you purchased a Service Pack, a form should have come up with information we need to get started on your book. If a form did not appear please email us. If you purchased an Individual Service, you should be receiving a "Welcome!" email shortly. This email will ask for some details; just respond and we can begin the work for you.

Last updated: 2008-05-15 12:54:56 | Back to top

Don’t worry! Just send us an email with your Order # and what needs to be changed and we will take care of the rest.

Last updated: 2008-05-15 12:55:03 | Back to top

If you purchased a service from one of the providers in our Lulu Services Marketplace, you should receive an email shortly explaining the process. If you did not receive this email or are having issues with your service please email us with your Order #.

Last updated: 2008-05-15 12:55:18 | Back to top

Well we don’t know exactly. Some of it will depend on the service or services you chose and some of it will depend on the creative juices flowing in our collective subconscious.

But we do know...

• Formatting will take up to 10 business days.
• Pro Cover will take up to 10 business days.
• Custom Cover will take up to 4 business days for the first draft and 2 business days per revision.
• Technical Review will take up to 10 business days.
• First Chapter will take up to 2 business days.
• Press Release will take up to 2 business days.
• Conversion will take up to 2 business days once we receive the correct format.
• Web design will take up to 20 business days.

These times are for the Lulu Services. If you purchased a service through the Lulu Services Marketplace you will need to contact your Service Provider.

Last updated: 2008-05-15 12:55:09 | Back to top

The Lulu Services Marketplace provides a place for authors and creators to connect with third-party service providers. These service providers, although hand-picked by Lulu, are not members of the Lulu staff. This Marketplace gives creators access to five broad categories of services:

• Pre-publishing services, including manuscript reviews, proofreading, formatting and editing.
• Graphics services, including book cover design, illustrations and more.
• Publishing services, including manuscript layout, PDF creation and consultation services.
• Translation services, including French, Italian, Spanish and many others.
• Marketing services, including press releases, reviews, websites and other marketing packages.

Make sure to read the complete description of a service carefully before purchasing it.

The Service Provider should contact you within 3 business days of your purchase. Contact that Service Provider directly for answers to questions about a specific service. Use the "E-mail this provider" link on the detail page.

For more information about Lulu Service Providers, see Terms and Conditions of the Lulu Services Marketplace.

Last updated: 2008-05-15 12:55:13 | Back to top