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Click the >Add to Cart< button on an item's detail page to put it in your shopping cart. When you click the button, the Shopping Cart page opens, where you can see the items in your shopping cart and their price. If you are logged in, you will also see the Shipping Address that we have on record for you. Access several functions from the shopping cart.

• Remove an item from your cart by clicking the >Delete< button next to that item.
• Change the quantity of a item or a service. Enter the new quantity in the item's Quantity box and click the >Update Cart< button at the bottom of the page.
• Click >Checkout> if you've finished shopping and are logged in to Lulu, and are ready to have your items printed and shipped to you. If you are not logged in, a >Save & Continue< button displays instead. Click it to go to the Register or Log in page.
• Click >Continue Shopping< to find more items to add to your cart. (This button is available only to account holders who are are logged in.) Return to your cart at any time by clicking the "Shopping Cart" link or button at the top right of all Lulu pages.
• Choose a Shipping Method from the drop down menu and click on the Update Cart button.

Even if you are not logged in, Lulu usually saves your shopping cart so the items you chose will still be there if you leave the site and return.

• Editing or updating saved information
  The Lulu shopping cart conveniently saves your payment, shipping and billing information to speed checkout the next time you shop. You have the opportunity to view and modify this information before completing your order: click the "Change" link under Billing Address or Payment Method once you reach the Checkout page.

• Completing your order
  Make sure your information on the Checkout page is correct. Keep in mind that because our production process is completely automated, we cannot modify completed orders. When you are happy with your order and you have selected your preferred shipping method from the drop down menu, click the >Place Order< button. You will receive a receipt by email and a link to access any downloads you purchased.

Last updated: 2009-11-03 06:27:30 | Back to top

Fast-track printing is a paid service that ships your order on the next business day, with the following constraints:

• Single book title (Orders containing multiple book titles cannot be rushed)
• Product must be a perfect bound, coil bound, or saddle stitch book or calendar
• 25 copies or less
• Orders from North and South America and for Publisher Grade Books must be placed before 6 p.m. EST (21:00 UTC) for your order to ship the next business day.
• Orders from Europe, Middle East, and Africa must be placed before 6 p.m. GMT for your order to ship the next business day.
• Orders from Australia, New Zealand and Oceania must be placed by 6 p.m. GMT + 10 for your order to ship the next business day.

Note: Lulu recommends choosing the quickest shipping option. Orders placed after 6 p.m. will ship in two business days. Orders placed on Friday will ship Monday.

Last updated: 2009-11-03 06:52:44 | Back to top

1. Click the 'Add to Cart' button on the item's detail page to purchase an item.
2. Add or delete items in the shopping cart and click the 'Continue Shopping' or 'Checkout >>' button.
3. Add a shipping address then click the 'Save & Continue >>' button.
4. Select a shipping method by clicking on the desired method then click the 'Save & Continue >>' button.
5. Select your payment type and fill in the Billing address if necessary then click the 'Save & Continue >>' button.
6. Review your order for any errors and change them if necessary then click the 'Place Order' button.
7. If paying with Paypal you will be sent to the paypal site.

Last updated: 2009-10-16 15:57:53 | Back to top

View your cart at any time by clicking the "Shopping Cart" link or its icon, located at the top right of any page.

If you placed items in your cart during a previous shopping session but do not see them listed now, you are not logged in. Please, log in to your account to view those items.

Note: If you added items to your cart while you were not logged in, those items will be replaced by your account cart items if you log in before clicking the >Save & Continue< button.

If you do need to recover lost cart items, follow these steps.

1. Log out again and then click the "Shopping Cart" link or icon. Your missing items should be visible.
2. Click the >Save & Continue< button.
3. Enter your email address and password, then click the >Save & Continue< button again.

Last updated: 2009-11-03 06:36:29 | Back to top

If your project is Published or Available, you will see a Buy icon in your Project List next to the title. Click the Buy icon to go to the product detail page. Click the >Add to cart< button on that page to put it in your shopping cart. Follow the directions in the cart to make your purchase.

Last updated: 2009-10-16 16:01:38 | Back to top

We accept Visa, MasterCard, Discover, American Express, and PayPal.

We accept Visa Electron if you are paying in GBP.

We accept debit and check cards, as long as they are connected with one of the major credit card companies listed above.

If you pay with a debit or check card, enter it as though it were a regular credit card.

We do not currently accept Maestro credit cards.

We do not accept personal checks or money orders.

Note: If you pay by eCheck on PayPal (directly from a bank account), it will take 3-4 days for your eCheck to clear and for the status of your account to show Paid.

Last updated: 2009-11-03 06:35:24 | Back to top

We do our best to provide a secure and convenient online shopping experience. When you buy something from us, we save your credit card details for a faster, easier checkout the next time.

Lulu.com is a secure site (secured by VeriSign) and has a signed certificate. Data you enter into your browser when making a purchase is encrypted and secure. To make sure you are accessing our secure server before you submit personal financial information, look at the bottom corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then you are accessing our secure server. The URL shows "https" at the beginning of the Web address if you have accessed a secure server (non-secure URLs begin with "http," without an "s").

Card Security Code

Another way Lulu safeguards your credit card is by requiring you to enter your card security code at checkout. The card security code is an important internet security feature that appears on the back of most Visa/MasterCard and Discover cards, and on the front of American Express cards. This code is a three- or four-digit number which provides a cryptographic check of your credit card number. See the image below for an illustration.

The card security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

Tip: To ensure successful orders, make sure the billing address you enter in the shopping cart matches the billing address on your credit card.

Last updated: 2009-11-03 06:36:14 | Back to top

Coupon codes can only be redeemed at the time of purchase. Coupon codes may not be applied toward sales tax or shipping costs. Read the entire list of restrictions associated with a coupon before use. If your order does not seem to reflect the coupon's offer, take a moment to review the restrictions again. Some coupons are restricted to one per customer, require a minimum purchase, or are restricted to a specific currency. Please read our Membership Agreement for a full list of rules and restrictions.

Last updated: 2009-11-03 06:36:04 | Back to top

1. Add an item(s) to your cart making sure they meet the requirements for the coupon you are using
   
2. Enter the coupon code and click the Update button
   
3. The page will reload showing the discount, click the Checkout button when ready
   

Last updated: 2009-10-16 16:01:37 | Back to top

Lulu is required to collect sales tax for North Carolina, Nevada, New Jersey, and New York purchases as well as the Goods and Services Tax (GST) for all Canadian purchases.

If our automated system applies tax and you wish to make a legally tax-exempt purchase, you must fax a copy of your tax exempt or reseller certificate to us. Include in your fax cover sheet the order number, amount and date of the purchase. We will refund the sales tax we collected to your credit card. Send faxes to the attention of the Lulu Accounting Department at 919-459-5867.

Last updated: 2009-10-16 15:55:42 | Back to top

• Bulk order discounts for paperback books are available in quantities as low as 25 copies and vary by book.
• Bulk order discounts for hardcover books are available in quantities as low as 10 copies and vary by book.
• Bulk order discounts for Calendars are available at 26 copies and Premium Calendars at 5 copies.
• Discounts for discs start at 6 copies.
• Bulk discounts are automated for your convenience. Place the Lulu products you want to buy in your Shopping Cart then change the quantity in the cart to the number you want.
• For quantities of 250 and more see our bulk printing page.

Last updated: 2009-11-03 06:28:06 | Back to top

When purchasing copies of your own material (with the account used to create it) you only have to pay the manufacturing cost and shipping. For more information on discounts see, Do I get a discount if I buy in bulk?

Last updated: 2009-10-16 15:59:01 | Back to top

Lulu accepts purchase orders by reputable book stores and other corporate entities. New customers must fill out a credit application and return it with the purchase order via email (purchaseorder@lulu.com).

All purchase orders must include the following: Purchase order (PO) number Complete bill-to and ship-to addresses with phone and fax numbers Federal EIN Complete description of the item(s) being ordered (Title, Author, etc.)

Download Credit Application

Last updated: 2009-11-03 06:37:01 | Back to top

Authors and publishers can make books available in print format, download format, or both. When you browse or search for books and artwork, the product description includes available formats and prices. If you see the word "Download" with a price next to it, that title is available as a digital download.

To purchase an item as a download, click the >Add to Cart< button next to the download price on the product detail page.

Last updated: 2009-10-16 16:00:22 | Back to top

Once you click the >Place Order< button during the checkout process, you see a confirmation page listing all the items you purchased. If you purchased a download, the confirmation page provides a link that says, "Your downloads are now available here" (near the top of the page).

• Click the link to see a list of all the items you purchased. You may download your purchases immediately or wait until later.
• If you chose to wait, click the "My Downloads" link on the left side of the My Lulu tab to display your purchase history.
• To save purchased download content to your computer, click the orange >Download< button next to that item.
• To see information about and other works by the same creator, click the creator's name.

Last updated: 2009-11-03 06:30:19 | Back to top

When downloading large files using a dialup connection, the process may appear to stall. In addition, the Download button causes the file to load in your browser window — you must take the additional step of saving it onto your computer using your browser's File, Save command.

An alternative to directly clicking the Download button is as follows.

1. Right-click the Download button. (Control + click for Macs)
2. From the menu, select Save Target/Link As.
3. Navigate to the directory where you want to save the file.
4. Click OK.

The dialog box displays the download progress and an estimate of the time remaining.

Last updated: 2009-11-03 06:30:21 | Back to top

1. Click the 'Add to Cart' button next to the Downoad price on the content page of a product (if the product is not available as a download, the download price and 'Add to Cart' button will not show)
   
2. Purchase the Download
   
3. Go to the 'My Downloads' (Downloads / purchases) page
   
4. Right-click or control + click on the orange arrow download button. Click 'Save link As' / 'Save Target As'
   
5. Save the file to your computer.
   
6. If the download price is free, you can download immediately by right-clicking or control + clicking on the 'Download Now' button next to the Download price and selecting 'Save link As' / 'Save Target As'
   

Note: Free downloads are not saved in your Downloads/Purchases (My Downloads) page. To download free downloads again you will need to go back to the product page for that item.

Last updated: 2009-11-03 06:35:12 | Back to top

Publishers of the content you buy may have decided to express appreciation to anyone who purchases their work, as well as provide contact information, by directing Lulu to send a Thank You Note. Lulu sends these notes automatically to the email address you provided to Lulu. Your information, however, is hidden from the publisher—including your email address. You decide whether to respond to the Thank You Note and reveal your contact information.

You do not have to accept Thank You Notes. Indicate your preference in the Email Notification section of your Account Preferences. Find this section in the My Account area of the My Lulu tab. You must log into your account before you can modify these options.

Last updated: 2009-10-16 15:54:50 | Back to top

If you do not wish to receive any more Thank You Notes from Lulu publishers, click the Account Preferences link under the My Account tab. Uncheck the box next to "I want to receive Thank You Notes from Lulu publishers at the time of purchase" and click the SAVE button.

If you decide you would like to receive Thank You Notes in the future, return to that page and recheck the box.

Last updated: 2009-11-03 06:27:07 | Back to top

Be familiar with the product. Watch the DVD, listen to the CD, or read the book before you rate it. This ensures that the review and ratings system provides sound input to all Lulu users, including potential buyers and the publisher of a work.

1. Click the 'Write a Review' Button on the Product page for the item you want to review
2. Click in he text box and write your review
3. To add a rating click on the star that shows how much you liked the item. The stars are located above the review text block.
4. When you are done, click the 'Submit Review' button.

Some creators disable rating and reviews for their items, so ratings and reviews are not available for all items on Lulu. For more details, see the Review Posting Guidelines.

Last updated: 2009-10-16 15:59:09 | Back to top

Lulu wants to hear what you have to say! Your comments and reviews are helpful to the content creator and potential buyers—here are some pointers.

What to include:

• Focus only on the content and its context.
• Include the reasons why you liked or disliked the content.
• Compare reviewed content to other published titles.

What not to include:

• HTML Tags
• Spoilers! (No one likes to hear the ending...)
• Time-sensitive material (i.e. promotional tours or other engagements).
• Comments on other reviews visible on the page. Other reviews and their positions on the page are subject to change without notice.
• Profanity, obscenities, vulgarities or spiteful remarks.
• Single-word reviews. We want to know why you liked or disliked the item.
• Phone numbers, mail addresses, URLs.
• Availability, price, or alternative ordering/shipping information.
• Solicitations for helpful votes.
• Name, email address or other similar information for anyone under 13 years of age.

Lulu reserves the right to remove any comment at any time without notice.

Last updated: 2009-11-03 06:27:19 | Back to top