Help

The Lulu Services Marketplace provides a place for authors and creators to connect with third-party service providers. These service providers, although hand-picked by Lulu, are not members of the Lulu staff. The Services Marketplace simply brings together those seeking publishing services with those who provide them and handles financial transactions. The Services Marketplace gives creators access to five broad categories of publishing services:

• Pre-publishing services, including manuscript reviews, proofreading, formatting and editing.
• Graphics services, including book cover design, illustrations and more.
• Publishing services, including manuscript layout, PDF creation and consultation services.
• Translation services.
• Marketing services, including press releases, reviews, websites and other marketing packages.

Purchase services through the Lulu Services Marketplace> (in the Community tab). The Service Provider should contact you within 3 business days of your purchase. Read the complete description of a service carefully before purchasing it.

Contact that Service Provider directly for answers to questions about a specific service. Use the "E-mail this provider" link on the detail page.

For more information about Lulu Service Providers, see Terms and Conditions of the Lulu Services Marketplace>.

Last updated: 2009-11-18 09:51:15 | Back to top

If you purchased a service from one of the providers in our Lulu Services Marketplace, you should receive an email shortly explaining the process. If you did not receive this email or are having issues with your service please email us with your Order #.

Last updated: 2009-11-18 09:50:59 | Back to top

Legal Agreement

Thank you for using Lulu ("Site"). The terms set forth in this document apply to all participants in the services marketplace section of Lulu who sell services ("Providers") or purchase services ("Purchasers"), and constitute a binding, legal agreement ("Agreement") between the Provider or Purchaser and Lulu (Lulu Enterprises, Inc., and Lulu Press, Inc.--collectively, "Lulu" or "We").

Please read the information below carefully. We may revise these terms from time to time by updating the text posted on this page. Revisions will take effect when we post them.

By using the Site, you accept the terms and conditions described below, and you warrant and represent that you have the legal capacity to enter into this Agreement.

The Services Marketplace is not for minors* *

Use of the Lulu services marketplace is only for individuals who can enter into legally binding contracts under applicable law.

Changes to the Site

We are always striving to improve and expand Lulu, which includes adding and changing features available on our site. For that reason we may modify this Site and the services available at it without notice or liability to users. We may also discontinue the Site and its services without notice or liability.

Lulu does not provide services* *

First and foremost, Lulu provides a means for individuals and businesses to publish and sell books and other intellectual property. Many Lulu users want or need services that Lulu does not provide. For that reason we have added the Services Marketplace to the Site in order to bring purchasers and service providers together.

Lulu provides the marketplace, but is not directly involved in transactions between Purchasers and Providers. It is important to recognize that Lulu has no control over the truth, accuracy, quality, or legality of statements made by users. Accurately identifying individuals through the Internet can be difficult or impossible. For that reason Lulu cannot and will not confirm the identities of users. We are also unable to verify the expertise, abilities, or qualifications of service providers.

We urge all Users to be cautious and to exercise common sense and good judgment when dealing with any Provider or other user of the Site. Talk to other users and take advantage of the ratings systems available before and after purchasing services.

Lulu adds a finder's fee to transactions between Purchasers and Providers in the marketplace because Lulu provides the means for Providers to find new customers. Providers and Purchasers are responsible for complying with all tax and legal requirements for any legal entity.

Lulu offers a list of providers of services

A number of providers offer services through Lulu. Listings include information and descriptions posted by the Providers themselves, and may also include reviews, ratings, or other information posted by users. Lulu offers this information as a service to Purchasers and cannot confirm or verify the information in the listings, including their truth, accuracy, or quality. Exercise caution and common sense as a Purchaser. You agree not to hold Lulu liable for loss or damage incurred as a result of the use of information contained within Provider listings.

Communicating with providers and other users

When you communicate with other users of the Site, that communication is between you and them. This includes communication related to the terms of goods or services being purchased, and to their delivery and/or execution. You agree not to hold Lulu liable for loss or damage as a result of your dealings with other users.

Third Party Content, Verification and Monitoring

Lulu offers a marketplace for content published by third parties and other Site users. Lulu has no editorial control over content published by users. Any opinions, advice, statements, services, offers, or other information expressed or made available by Lulu users--including authors, publishers, service providers, and others--are those of the respective author(s) or distributor(s) and not of Lulu. Lulu does not endorses or assume responsibility for the accuracy, reliability, or value of any opinion, advice, information or statement offered by Lulu users. Lulu does not verify if service providers are qualified to provide the services or advice they offer. You understand and acknowledge that Lulu is not responsible for and does not monitor content for accuracy or reliability.

Ratings System

As part of a community of Users, you will benefit from being able to read and post public feedback about other Users. You also agree to receive feedback from Users with whom you have dealt and to allow Lulu the option of assigning a composite feedback rating based on ratings entered by individual users. Lulu ratings are provided in order to allow the community of users to express itself and as a resource for new users. Lulu does not monitor or censor ratings, nor does Lulu investigate comments and ratings for their accuracy or reliability. Please note that you may be held legally responsible for damages suffered by other Lulu users or third parties as a result of these remarks if a court finds that these remarks are legally actionable or defamatory. Under federal law, Lulu is not legally responsible for any feedback or comments posted or made available on its site by any users or third parties, even if that information is defamatory or otherwise legally actionable. You agree _not_ to take any actions that undermine the integrity of the ratings system.

Posting of Information on the Site**

You will be allowed to post information, data and text to publicly accessible and limited-access areas (including but not limited to the private "Workspace" area) of the Site. Please keep in mind that you cannot post protected materials, including logos, seals or slogans from third parties, on any part of the Site unless they are provided by Lulu or you have sought and received express permission from the owner. By posting any content on the Site--including photos, text, logos, and the like--you certify that you are the owner, or have explicit permission to post that content, or that it resides in the public domain.

Lulu must retain certain rights in order to operate the site. None of these rights are intended to infringe on or exploit in any way your ownership of your own content. But so that We can administer the Site electronically--including archiving our file systems--we must request the following: when You post information, text, files, links, attachments, software or other materials ("Content") to publicly visible areas of the Site, You are granting, or warranting that the owner of such Content has expressly granted, a worldwide, royalty-free, perpetual, irrevocable, fully sub-licensable, non-exclusive right to use, reproduce, modify, transmit, distribute, perform, display and delete such Content (in whole or in part) and/or to incorporate such Content in other works in any form, media or technology now known or later developed. Again, this clause is in no way for the purpose of exploitation of your intellectual property rights. You remain free to retire the content or services you post to the Site at any time.

As always, please use good judgment when posting information, remarks or other Content regarding other users, service providers, Lulu or any other third party. You may be held legally responsible for damages suffered by other Users, Lulu or third parties as a result of legally actionable or defamatory comments, remarks or other information or Content which You post to Lulu. Under federal law (specifically, the Communications Decency Act of 1996), Lulu is not legally responsible for any remarks, information or other Content posted or made available on its Site by any User or third party, even if such information or Content is defamatory or otherwise legally actionable. Lulu is not responsible for and does not monitor or censor Content for accuracy or reliability. However, Lulu reserves the right to remove or restrict access to any information or Content posted or made available on its Site by its users or any third party if ordered to do so by a court or if Lulu considers such information or Content to be in violation of its Member Agreement or other posted rules or policies, including information or content We consider to violate our community standards--in other words content that is obscene, lewd, lascivious, filthy, excessively violent, harassing, illegal, or overly disparaging toward other community members. Lulu will remove content at its sole discretion for any reason it deems appropriate.

Contact Between Users Outside of Lulu

If you are a Service Provider, you agree _not_ to accept work from Lulu Users who contact you outside the Lulu Services Marketplace. You are likewise prohibited from making offers or advertising your services specifically to Lulu Users outside of the Services Marketplace. You agree that should Lulu become aware of a violation of this policy, your account may be disabled and you will be prohibited from participating in the Lulu Services Marketplace.

If you are a Purchaser of services, you agree _not_ to seek to contact the Services Providers listed in the Lulu Services Marketplace outside of the Marketplace itself for the purpose of purchasing services. You agree that should Lulu become aware of a violation of this policy, your account may be disabled and you may lose the ability to publish and sell content on Lulu.

Provide Accurate Information

You agree to provide true, accurate and complete information as prompted by the sign-up form, and to maintain and update such information. Whenever You post any information on Lulu, You agree to provide true, accurate and complete information. Lulu reserves the right to terminate Your account if we discover that the information You provide or post is not complete or accurate. Using pseudonyms for public purposes is acceptable as long as your Remit To address in your My Lulu profile is accurate and true.

Guard Your Password

You must safeguard the email address and password You use to access Lulu. You authorize Lulu to assume that any person using the Site with Your User ID and password either is You or is authorized to act for You. Your Lulu account and User ID is nontransferable.

Privacy

Please see our Privacy Pledge, which is incorporated herein by reference.

User Obligations

You agree NOT to do any of the following while using the Site:

• Violate any applicable law or regulation;
• Access, tamper with or use non-public or non-authorized areas of the Site. Unauthorized individuals attempting to access non-public of the Site may be subject to prosecution;
• Tamper with postings of other users;
• Solicit or gather any user's information available from the Site, such as names and email addresses, for any commercial or business purposes or to transmit any unsolicited advertising, "junk mail", "spam" or "chain letters;
• Do anything that would create or impose an unreasonable or disproportionately large burden or load on the Site;
• Impersonate or misrepresent Your affiliation with any person or entity.
• Post false or misleading information about a product, service or service request;
• Post or transmit any Content that infringes a third party's intellectual property rights or rights of publicity or privacy;
• Post or transmit any Content that is unlawful, obscene, defamatory, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory, or otherwise objectionable.
• By uploading Content to the Site you represent and warrant that the Content is owned by you, or to the extent owned by someone else, that you have obtained that party's permission to provide the Content to Lulu for use, copying and distribution under the license in this Agreement;
• Violate any other policies stated on the site, such as the Member Agreement.
• Repeat any action after you receive warning or request to desist from Lulu, whether or not that action is explicitly stated in policies. This includes continuing to use Lulu under the same account, a different account or reregistering under a new account after your membership has been temporarily suspended, indefinitely suspended or terminated.
• Fail to respond to an email from Lulu regarding violation, dispute or complaint.

Buying and Selling Services on Lulu* *

* *

You agree to:(a) be financially responsible for Your use of Lulu and purchase of products or services; (b) abide by Lulu's guidelines on posting projects and bidding on projects, which may be updated from time to time; and (c) perform your obligations and complete the transaction as specified by the terms of your the posted project and or your bid or Business Terms agreement, whichever is more recent, once you have selected a service provider or and the service provider has accepted a project, respectively, unless such transaction is prohibited by law or by this Agreement. Specifically, upon acceptance of a bid, the buyer agrees to purchase the services and the service provider agrees to provide the services according to the terms of the final bid or Business Terms agreed to by the parties, subject to any further increase or decrease in project scope. If the scope of the project increases beyond the final bid price after the project begins, the parties are bound to negotiate the purchase of additional services as necessary via the online Lulu purchasing system, as described below, including Lulu's transaction fee.

Invoicing on Lulu

Service Providers are required to accept payment through the Lulu system for any projects initiated through the Lulu services marketplace. For each project accepted on Lulu, You agree to accept the payment delivered for the project via the Lulu payment system. Payments that change hands outside of the Lulu payment system may result in immediate suspension of User's account.

Buyers are not obligated to pay invoices for services purchased through the Services Marketplace which are sent to them through other means. Invoices received by other means should be considered invalid by the buyer.

Circumvention of Lulu's Fee Structure

You agree not to engage in any action or activities meant to circumvent our site or our stated fees. Prohibited systems or techniques include (but are not limited to) the following:

• Offer a service directly to a buyer who has posted a project through Lulu, not using the site to place a bid and accept an award;
• Any agreement between buyer and seller to mislead or defraud Lulu by conducting a transaction at different cost than the price advertised on Lulu;
• Advertising, spamming or offering services to buyer outside of Lulu without receiving request for contact from buyer.;
• Suggesting/soliciting buyer contact you directly to buy services outside of the Lulu Services Marketplace.

Penalties

Regardless of whether Lulu sends an email notification, You will be considered to have received a notice when it is made available to You by posting on the Site.

Cancellation

To cancel your account, click on My Account tab and choose the "Cancel My Account" option. You will be asked to confirm the action before canceling. You may also notify Lulu via support@lulu.com, fax (1-919-459-5867) or certified mail at:

Lulu Enterprises, Inc
3101 Hillsborough St
Raleigh, NC 27607-5436
Re: Account Cancellation

Purchases cannot be cancelled by canceling an account.

In any communication with Lulu for any reason, please include your full name and your Lulu-registered email address. Please detail the nature of your request.

Lulu may cancel Your account if We reasonably believe that You have violated or acted inconsistently with the letter or spirit of this Use Agreement, or violated our rights or those of another party. Lulu reserves the right to terminate any user for any reason, at its sole discretion. We will notify You if We cancel your membership, unless in our judgment giving notice would cause a risk of further violation or damages. However, We will notify You that Your account will be canceled if the law requires such notification. When Your membership is canceled, You may no longer have access to data, messages, files and other material You keep on the Site. The material may be deleted along with all Your previous posts and products. The provisions entitled "Errors and Disclaimer of Warranties," "Indemnity," "Limitation of Liability," "Audit Provisions and Maintaining Records," "Reservation of Rights," and "General Provisions" will survive cancellation of Your registration. If Lulu terminates this Agreement based upon Your breach of any portion of the terms, Lulu reserves the right to refuse to provide registration and/or membership to You in the future.

Links

The Site may contain links to other web sites or resources. You acknowledge and agree that Lulu is not responsible or liable for (i) the availability or accuracy of such sites or resources, or (ii) the content, advertising, or products on or available from such sites or resources. The inclusion of any link on the Site does not imply that We endorse the linked site. You use the links at Your own risk.

Limitation of Liability

In no event shall Lulu Enterprises, Inc. or any of its officers, employees, directors, affiliates, agents or third-party licensors and content providers be liable to you or anyone else for any special, consequential, indirect, cover, punitive, incidental or similar damages (including, without limitation, lost profits, lost sales, or lost business) directly or indirectly related to or arising from your access to, use of, or inability to use the Site, Content on the Site, or any transaction entered hereunder, whether in contract, tort or otherwise, even if Lulu or one of its officers, employees, affiliates or agents has been advised of the possibility of such damages. You agree that the liability of Lulu, officers, employees, its affiliates, and agents, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with any transaction entered hereunder or the Site shall not exceed the amount you paid to Lulu in connection with the transaction giving rise to such claim. Any action under this Agreement must be commenced within one (1) year after such cause of action occurs.

Lulu is not responsible for any liability related to the completion, timeliness, adequacy, and/or payment for services listed on our Site. Any questions, complaints or claims related to the completion, timeliness, adequacy, and/or payment for services should be directed to the appropriate service provider.

If Your use of the Site results in the need for servicing or replacing property, material, equipment or data, We are not responsible for those costs.

Reservation of Rights; Limited Licenses

Lulu and its licensors shall retain all of its right, title and interest in and to all patent rights, inventions, copyrights, know-how and trade secrets relating to the Site. User acknowledges that the Lulu logo and name are trademarks of Lulu, Inc. All other product names, company names, marks, logos, and symbols on the Site may be the trademarks of their respective owners.

Errors and Disclaimer of Warranties* *

USE THE SITE AT YOUR RISK. We endeavor to provide a convenient and functional Site, but We do not guarantee that it will be error free or that the Site or the servers that operate it are free of viruses or other harmful components. We urge You to keep backup copies of material You maintain on or use with the Site.

As mentioned above, We remind You to use caution in Your dealings with other users. Without limiting the foregoing, EVERYTHING ON THE SITE (INCLUDING, BUT NOT LIMITED TO, THIRD PARTY APPLICATIONS AND SITE CONTENT) IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to You.

The Site and all software, services, information, materials, forums, tools and Content provided or offered on the Site are provided or offered by Lulu and its third-party licensors and content providers on an "as-is", "as-available" basis, without representation or warranty of any kind by Lulu, including but not limited to the implied warranties of merchantability, non-infringement and fitness for a particular purpose. Without limiting the prior statement, Lulu cannot vouch for the quality, accuracy, completeness, or currentness of any Content or information sold or provided through the Site.

Indemnity

You agree to defend, indemnify, and hold harmless Lulu, its officers, employees, directors, affiliates, agents or third-party licensors and content providers be liable to you or anyone else for any special, consequential, indirect, cover, punitive, incidental or similar damages (including, without limitation, lost profits, lost sales, or lost business) directly or indirectly related to or arising out of the Site, Content on the Site, or any transaction entered hereunder, whether in contract, tort or otherwise, even if Lulu or one of its officers, employees, affiliates or agents has been advised of the possibility of such damages. You agree that the liability of Lulu, officers, employees, its affiliates, and agents, if any, arising out of any kind of legal claim (whether in contract, tort or otherwise) in any way connected with any including without limitation claims against Lulu for unsatisfactory performance of services listed on the Site the Site shall not exceed the amount you paid to Lulu in connection with the transaction giving rise to such claim. Any action under this Agreement must be commenced within one (1) year after such cause of action occurs.

General Provisions

You are responsible for compliance with applicable local laws, keeping in mind that access to the Site Content may not be legal by certain persons or in certain countries.

If any part of this Use Agreement is held to be unenforceable, the unenforceable part shall be given effect to the greatest extent possible and the remainder will remain in full force and effect. This Use Agreement is personal to You and You may not transfer, assign or delegate this Use Agreement. Any attempt by You to assign, transfer or delegate this Agreement shall be null and void. This Agreement does not designate either party as the agent, employee, legal representative, partner or joint venturer of the other party for any purpose whatsoever.

Every provision of this Agreement is intended to be severable. If any section of this Agreement is found to be invalid or unenforceable, then such section will be deemed amended and interpreted, if possible, in a way that renders it enforceable. If such an interpretation is not possible, then the section will be deemed removed from this Agreement and the rest of this Agreement will remain in full force and effect.

This Agreement is governed by the laws of the State of North Carolina, without regard to its choice of law provisions. The parties agree that any dispute involving Lulu Enterprises, Inc. related to this Agreement or the Site that cannot be settled by good faith negotiation shall be submitted to arbitration in accordance with the rules of the American Arbitration Association. The location of the arbitration shall be Raleigh, N.C. The arbitration shall be conducted by a single arbitrator with experience in computer/technology matters and in the publishing industry. The decision of the arbitrator shall be legally binding and shall be enforceable in any court of competent jurisdiction.

The Use Agreement and the agreements referenced in this Use Agreement comprises the entire agreement between You and Lulu with respect to the use of the Site and supersedes all prior agreements between the parties regarding the subject matter contained herein as well as any conflicting or inconsistent terms in any web site that links-to or is linked-from the Site.

We encourage You to print out a copy of this Agreement for Your records.

Payment and Billing Service Terms

This Payment and Billing Service Terms of this Agreement (this "Services Agreement") may affect your rights regarding your purchase or sale of services through Lulu ("Site"). Please read it carefully. By offering or purchasing services through Lulu, You accept the terms and conditions set forth below and assert that the information that You provide is truthful and correct.

Capitalized terms not otherwise defined in this Services Agreement shall have the meanings given such terms in our member agreement, which is incorporated into this document by reference. By agreeing to the terms of this Services Agreement, You agree to accept all disclosures and all other communications between us electronically at the email address You provide.

Payment for Services

All registered Services Providers on Lulu must hold valid PayPal accounts, subject to the terms specified by the PayPal User Agreement. Lulu is in no way affiliated with PayPal and cannot guarantee its service. Lulu relies on PayPal for some transactions as a matter of convenience for us, providers, content publishers, and buyers.

If you have offered and sold Services on the Site, the amount you are owed will be visible in your account under the 'sales statistics' link that appears in your Store account information. No later than 31 days following the end of the month in which services were purchased, Lulu will make a good faith effort to pay you using the contact information in our records.

If your account is inactive or terminated and we are unable to contact you using the contact information provided, we may also, at our discretion, charge a termination fee equal to the amount of unpaid monies to cover administrative costs.

Prior to offering services on Lulu, We will require you to provide taxpayer information as required by the United States Internal Revenue Service ("IRS") for the purpose of issuing a 1099 form for your earnings. If monies paid to you by Lulu hereunder are not subject to income taxation in the United States, you will be required to confirm this fact in connection with the services-offering process. By so confirming you hereby (i) represent and warrant that all such monies are not subject to income taxation in the United States; (ii) agree to forever release Lulu and its representatives from all obligations and liability in connection with filing a 1099 form with the IRS for such monies; and (iii) agree to indemnify, defend, and hold Lulu and its representatives harmless from and against any and all claims arising out of or relating to taxation of such monies, including, but not limited to, payment thereof. Absent such confirmation, the provisions of the first sentence of this paragraph shall apply to all monies paid to you by Lulu hereunder.

Lulu shall not pay or return any funds to any Users of the Lulu Site if directed not to return such funds by any international, federal, state or local authorities or if doing so would violate or, in Lulu's estimation, would likely violate, any international, federal, state or local laws, regulations or other legal restrictions.

Lulu acts solely as the Service Provider's agent to facilitate all payment transactions. Service Providers agree to properly discharge and credit Buyers for all payments Lulu receives regardless of when and whether Lulu credits the Service Provider for such payments.

Lulu is not acting as a bank, thus amounts transferred between Buyers and Sellers through Lulu should not be considere deposits and are not insured.

Lulu billing and fees operates in US Dollars and therefore Lulu cannot assume responsibility for normal currency fluctuations that may occur when billing or crediting a credit or debit card denominated in a currency other than US Dollar.

Service Provider Accounts.

In the event of a dispute between a Buyer and a Service Provider, funds in an Account may be frozen and refunded to a Buyer upon the resolution of such dispute. If Lulu determines, at its sole discretion, that a Service Provider has violated this any part of this Agreement, Lulu may refuse to credit the Service Provider's Account. Lulu may earn and retain interest on the balances in its accounts that accrue in between Buyers' purchases and our payment of Providers.

Lulu Fees on Transactions

Lulu charges a small transaction fee ("Transaction Fee") on each service sold through Lulu. For providers, the Transaction Fee is a percentage of the total amount actually paid for services by Buyers. Providers will have the option during the process of offering their services to set the amount they wish to receive, and to view the Lulu fee and final cost of the service prior to approving it for offer. The fee paid by buyers for any given service is the price shown.

Lulu service providers and buyers are responsible for meeting payroll, tax and legal requirements for any legal entity.

Lulu reserves the right to change the method of calculating the transaction fee at any time. Any change to transaction fees will apply only to projects accepted after notification of the changed fee.

Security

Lulu is committed to providing You with a safe and secure e-commerce environment for all transactions.

Disputes Between Buyers and Service Providers

Lulu will not engage in disputes between Service Providers and Buyers. By using the Services Marketplace, You acknowledge that Lulu will not be a party to any such dispute or be obligated to take any action or refrain from taking any action toward resolving any such dispute. Lulu may, at its sole discretion, but shall not be required to, withhold or delay payment in the event of dispute between a Buyer and a Service Provider.

Right to Refuse Service

Lulu may refuse to serve any user at its discretion without explanation.

Lulu may amend this or any other Agreement on the Site at any time by notifying affected users. If a User does not terminate his or her account, We will consider that User to have accepted the changes to the Agreement. Lulu will not waive any of its rights or obligations under this agreement unless the terms are in writing and signed by an authorized representative of Lulu.

Posting Services

You agree to NOT post any of the following:

• Fake or test offers: Services offerings that you do not intend to complete if purchased or completed only to determine pricing information
• Advertisements or service offers except as specified in this Agreement
• Service related specifically to adult content or businesses
• Services related to bulk email/"SPAM" including but not limited to bulk email hosting, scripts, programs, proxies, lists, and relay servers

Violation of these rules may result in suspension and/or cancellation of your account. If you are aware of a potential violation, please fill out our Email Support Form.

Community Policing

All content posted to Lulu must comply with our Community Use policy. Members of the Lulu Community are encouraged to remain involved in the process of maintaining these standards.

Last updated: 2009-11-18 09:47:54 | Back to top

Please send a description of your business and the services you would like to provide to the email address listed next for the language of your service. For languages not listed, please use the English address.

• Dutch: diensten@lulu.com
• English: serviceprovider@lulu.com We are not currently accepting new providers from the US
• French: prestatairedeservice@lulu.com
• German: service-anbieter@lulu.com
• Italian: fornitorediservizi@lulu.com
• Spanish: proveedores@lulu.com

Last updated: 2009-11-18 09:51:18 | Back to top

See Also:

Distribution FAQ

Last updated: 2009-11-18 09:49:19 | Back to top

An ISBN (International Standard Book Number) is a controlled, 10- or 13-digit identification number allowing publishers, libraries, and book dealers to locate books. If you received an ISBN from Lulu the ISBN will include Lulu's prefix and Lulu will be listed as the publisher of record. If you assigned an ISBN that you own to the project, your publisher info will be listed. For more information on the history and purpose of ISBNs, see http://www.isbn.org.

An ISBN is not needed to publish on Lulu (Lulu ISBNs are available for free in the Lulu Publishing Wizard). An ISBN is needed to have a book distributed outside of Lulu and entered into the book industry commerce chain. Each version of a book — paperback, hardcover, second edition — must have a different ISBN. A unique ISBN distinguishes between different versions of a book, helping customers to be sure that they are ordering the book they want. For information on how to obtain an ISBN, see the How to get an ISBN for a book.

ISBNs are not for CDs, DVDs, calendars, or periodical publications (magazine, etc.). For more information, see Can I get an ISBN for my CD, DVD, calendar, or periodical publication (magazine, etc.)?

Last updated: 2009-11-18 09:50:39 | Back to top

Yes, you can get an ISBN from Lulu for free in the Lulu Publishing Wizard. You will need to purchase a Distribution package to have your ISBN submitted to Bowker's Books in Print and Nielsen Book Data (ISBN agencies).

Last updated: 2009-11-18 09:48:37 | Back to top

In order to offer your book on sites other than Lulu you will need an ISBN and a Distribution package. Lulu offers ISBNs in the Lulu Publishing Wizard. Distribution packages are available after publishing your book in your Project List. These distribution packages offer different ways to get your book out to the public. This tutorial will help you get your book ready for publishing on Lulu and make your book distribution ready. When publishing your book, click the blue Help button or the 'View instructions and info about this step' link at the top of each step for more information.

1. Decide the distribution, size and binding type you would like based on the options in the distribution eligibility chart.
2. Click on the 'Publish' Tab. Click the 'Self-Publish a...' button and select Paperback books or Hardcover books.
3. On the 'Start a New Project' page enter a title and author name for your book. Select the 'Make it public and assign an ISBN to your title to sell your book in online bookstores like Amazon as well as the Lulu Marketplace' option. Click the 'Save & Continue' button.
4. Select the size and binding options that you decided on in the first step. Greyed out options are not available based on previous choices and unavailability for Distribution. Click the 'Save & Continue' button to move on to the next step.
5. If you want a Lulu ISBN, click on the 'Get a free ISBN from Lulu.com' option. If you have an ISBN you purchased elsewhere click on the 'Add an ISBN you already own' option and fill out your ISBN information. Click 'Save & Continue'.
6. A page with information about what to do with your ISBN and a download-able barcode for one-piece covers will display. Click 'Save & Continue'.
7. Create or edit your manuscript following the Mandatory Distribution Requirements. You can download templates for your manuscript here. Make sure to download a template for the size you chose in steps 1 and 4.
8. Now you are going to upload the file from step 7. After uploading the file click 'Make Print-ready File'. If you upload a Word document, it will be converted into a PDF/print-ready file. If you upload a PDF we will do a basic check to make sure it is the correct size and number of pages.
9. Click the 'Download & Review' button to see that your document was converted properly and that it looks the way it should. Click the 'Save & Continue' button to move on to the cover creator step.
10. Follow the 'Requirements for all book covers' section of the Mandatory Distribution Requirements and the Book Covers FAQ. If you are making a "one-piece cover" you will need to put a barcode on your cover, see "Will Lulu add a barcode to my cover?".
11. If you created images for your front and back cover separately, upload your images and click the 'Make Print-Ready Cover' button, then click 'Save & Continue'. If you created a one-piece cover, click the 'One-Piece Cover (advanced)' button, upload your cover there, and click the 'Save & Continue' button.
12. This step is for describing your book to the public. For Distribution, the book description, author, and title must use a Latin character set. Click 'Save & Continue'.
13. Pricing for distribution requires pricing for the retail markets. Read up on pricing in 'What are the differences among the Lulu price, the retail price, and the wholesale price?'. Click 'Review Project'. Retail price and creator revenue calculator
14. In the 'Review Your Project' step, make sure to look over everything to verify it looks the way you want it to. If anything needs revising click the 'Change' button in that section. Click 'Save & Finish' to publish your book.
15. Congratulations! You are a published author! On this page you are given options for what to do now that you are finished publishing your book. Click the 'View My Projects' button.
16. On the My Projects page click the 'Purchase a distribution package.' link next to your newly published book. Review the information on the different Distribution packages and then click the 'Buy Now' button for the package you want.
17. On the Distribution Book Requirements page read over the Requirements and click the 'Accept requirements and continue' button. On the License Agreement page read over the License and click the 'Accept agreement and continue' button.
18. Purchase your distribution service.
19. See 'How does the distribution process work?' for what to do now.

Last updated: 2009-11-18 09:47:14 | Back to top

ISBNs are only for books and are not available for CDs, DVDs or calendars or periodical publications.

If you are publishing a recurring product (for example, a monthly literary journal), you need an ISSN (International Standard Serial Number). ISSNs are free! An ISSN is an eight-digit number that uniquely identifies your periodical. Unlike ISBNs, which contain country and publisher prefixes, the ISSN simply identifies the periodical (not the publisher from whom it is available).

An ISSN distinguishes a particular periodical from others with which it might be confused. The ISSN also helps library patrons, libraries, and others who handle large numbers of periodicals to find and identify titles in automated systems more quickly and easily. In the US, ISSNs are administered by the National Serials Data Program (NSDP) of the Library of Congress.

A separate ISSN is required for each medium; that is, if your periodical is available in both Download and Print formats, you will need a separate ISSN for each distribution format. After you get your ISSN, you should add it to your periodical. Unlike ISBNs, where Lulu adds the barcode to your back cover, ISSNs are your responsibility. Insert the ISSN in your source file before uploading and publishing.

Last updated: 2009-11-18 09:47:19 | Back to top

You can revise your book as long as it stays within the specifications for distribution. After your book is published and approved, you might find errors that you need to change. In many cases, you can change the book (re-publish it) without losing the ISBN. This depends on the type of changes you want to make and which service you purchased. In order to keep your ISBN

• You cannot change the title.
• You cannot change the binding type.
• You cannot change the trim size.
• You cannot change the interior color.

If the changes you are making would be considered a new edition of the title then you need to create a new project and have a new ISBN assigned to that book. If you make the following types of major changes, it is considered a new edition:

• Adding, removing or moving text
• Adding or removing chapters or an index
• Changing the sequence of chapters
• Dramatically changing your cover design

PLEASE NOTE - IT MAY TAKE SEVERAL WEEKS BEFORE YOUR BOOK'S INFORMATION CHANGES WITH BOOKSELLERS AND THE SUPPLY CHAIN. LULU CANNOT BE HELD RESPONSIBLE FOR REVISED DATA NOT BEING ADOPTED OR CORRECTED WITHIN THE BOOK INDUSTRY.

Last updated: 2009-11-18 09:51:28 | Back to top

No. You must purchase a new ISBN for other projects.

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• Lulu offers ISBNs for free in the Lulu publishing Wizard, find out more here.
• Lulu offers a Service where we purchase an ISBN for you (US residents), find out more here.
• Any U.S. resident can purchase an ISBN for their book at myidentifiers.com. Purchasing one of these ISBNs would make you the publisher of your book.
  • Go to myidentifiers.com.
  • Click on the ISBN Numbers tab next to the Home tab.
  • Select the ISBN package you would like to purchase.

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By assigning a Lulu ISBN to your title you are agreeing to the terms below:

1. You are granting publishing rights to Lulu to act as a publisher on your behalf to retailers and wholesalers globally.
2. Purchasing an ISBN through Lulu is non-refundable.
3. Lulu will assign an ISBN to the title and Lulu.com will be listed as the publisher in all bibliographic feeds.
4. Lulu will be the sole source of bibliographic data on your book. Lulu will feed data to the U.S. ISBN Agency as well as to Bowker's Books In Print ® and other industry databases. The data will identify Lulu.com as the publisher.
5. You accept that Lulu.com is the publisher of record and that any creator revenue you earn through this ISBN meets the true & legal definition of the term 'royalty'.
6. You accept that Lulu.com as the publisher is legally obligated to report any royalties that you earn through this ISBN to the United States IRS under the following conditions: For domestic US individuals or business entities, ALL royalties that you earn through this ISBN regardless of their ship-to address or final destination must be reported. For Non-Resident Alien individuals or business entities any royalties that you earn through this ISBN which are shipped to a US address will be considered US Sourced Income and must be reported.
7. You agree to provide Lulu.com with your complete tax information to facilitate the tax reporting mentioned in point 5 of this agreement. You also agree that if you do not provide this completed tax documentation, the royalties that you earn through this ISBN will be subject to backup withholding.
   
   Specifically:
   Domestic US individuals or entities must provide a completed, signed W-9 form with a valid Social Security Number (SSN) or Individual Taxpayer Identification Number (ITIN) or Employer Identification Number (EIN for businesses). If a domestic US individual or entity has a valid W-9 form on file with Lulu then there will be no withholding tax deducted from the royalties that you earn through this ISBN. If a domestic US individual or entity does NOT have a valid W-9 form on file with Lulu then the royalties that you earn through this ISBN will be subject to the default backup withholding rate for domestic entities (currently 28%).
   
   Non-Resident Alien individuals or entities must provide a completed, signed W-8BEN form with a valid Individual Taxpayer Identification Number (ITIN) or Employer Identification Number (EIN for businesses). If a Non-Resident Alien individual or entity has a valid W-8BEN form on file with Lulu then US Sourced royalties that you earn through this ISBN will be subject to the withholding tax rate specified in the taxation treaty between the US and the country you specify on line 9A of your W-8BEN form, if such a treaty exists. If a Non-Resident Alien individual or entity does NOT have a valid W-8BEN form on file with Lulu then the US Sourced royalties that you earn through this ISBN will be subject to the default backup withholding rate for Non-Resident Alien entities (currently 30%). Any US taxation treaty that specifically addresses, is documented, and directly conflicts with this structure will supersede these general rules.

Last updated: 2009-11-18 09:47:43 | Back to top

By assigning your own ISBN to your title you are agreeing to the terms below:

1. By assigning your ISBN, you acknowledge that you have reviewed and agree to the U.S. ISBN Agency terms and conditions listed below
2. An ISBN will be assigned to this title and the publisher name that you have provided will be listed as the publisher in all bibliographic feeds.
3. Lulu will function as an agent providing distribution services.
4. You will be responsible for any orders you place or cause to be placed with retailers for this title.
5. You may request your book be removed from distribution at any time. After such request, Lulu will start the process of withdrawing your book from availability in retail channels. It may take 6-8 weeks or longer for your listing to be completely removed. In certain channels, removal of your title may not be possible.
6. Lulu, on behalf of you, the publisher, will be the sole source of bibliographic data on your book. Lulu will feed data to the U.S. ISBN Agency as well as to Bowker's Books In Print ® and other industry databases. The data will identify you as the publisher.
7. You agree to purchase a copy of your book for review prior to approving the first copy as well as any future revised copies.
8. You agree to set your Lulu Marketplace price equal to or greater than your Lulu Retail price.
9. You may not make available to the public a duplicate project with a lower Lulu Marketplace price while the original is active in Distribution.
10. Your book's initial Retail Royalty will be set at approximately $4.00; you may change this at any time prior to approving the book.
11. You accept that any changes made to the book or the book data after approving it for global distribution may incur a revision fee. You will not be allowed to make changes before purchasing this revision.

U.S. ISBN Agency's (R.R. Bowker ®) Terms and Conditions

Current as of July 1, 2006

R.R. BOWKER, THE UNITED STATES ISBN AGENCY

ISBN TERMS AND CONDITIONS

R.R. Bowker LLC ("Bowker"), a Delaware limited liability company, is the exclusive ISBN Registration Agency for the United States, U.S. Virgin Islands, Guam and Puerto Rico. Operating under a grant from the International ISBN Agency, Bowker has the exclusive right to assign ISBN prefixes and ISBNs to publishers located in the United States, U.S. Virgin Islands, Guam and Puerto Rico.

By registering with Bowker and completing an ISBN Application, Registrant agrees as follows:

1. Registrant hereby certifies that it is a publisher. A publisher is a person or firm whose business is the publishing of books or other publications to which an ISBN can be assigned, and includes e-book publishers, audio cassette and video producers, software producers and museums and associations with publishing programs.
2. Registrant will only assign ISBNs to publications to which it holds publishing rights.
3. Registrant will not sell, license, distribute, disseminate, assign or otherwise make its assigned ISBN prefix and ISBNs available to other publishers or to any third parties.
4. Registrant agrees to follow the International ISBN Standards for use of ISBNs. The International ISBN Standards are available at the US ISBN Agency website located at http://www.isbn.org and at the International ISBN website located at http://www.isbn-international.org.

By issuing ISBN prefixes and ISBNs to Registrant, Bowker agrees as follows:

1. Bowker hereby warrants that it has the full right, power and authority to assign ISBN prefixes and ISBNs to publishers located in the United States, U.S. Virgin Islands, Guam and Puerto Rico.
2. Bowker hereby warrants that the ISBNs it assigns to Registrant will conform to current International ISBN Agency and International Standards Organization ("ISO") specifications and are fit for the particular purpose of identifying publications pursuant to the recognized ISO standard.
3. EXCEPT AS EXPRESSLY PROVIDED HEREIN, BOWKER MAKES NO OTHER WARRANTY, EXPRESSED OR IMPLIED.
4. BOWKER SHALL NOT BE LIABLE TO REGISTRANT FOR ANY LOSS OR INJURY RESULTING FROM ANY USE OF ISBN PREFIXES OR ISBNS BY REGISTRANT OR OTHER PARTIES. BOWKER SHALL NOT BE LIABLE TO REGISTRANT FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, REGARDLESS OF WHETHER SUCH DAMAGES ARE FORESEEABLE, WHETHER SUCH DAMAGES ARE DEEMED TO RESULT FROM THE FAILURE OR INADEQUACY OF ANY EXCLUSIVE OR OTHER REMEDY OR WHETHER BOWKER HAS BEEN ADVISED OF SUCH DAMAGES.

Please contact the US ISBN Agency at isbn-san@bowker.com if you have questions about these terms and conditions or the ISBN standards.

These terms and conditions are governed by the laws of the State of New Jersey excluding its conflicts of laws principles. The venue for any litigation arising out of these terms and conditions shall be the state or federal courts located within the State of New Jersey, U.S.A.

Last updated: 2009-11-18 09:48:18 | Back to top

See Also:

ISBN FAQ

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Last updated: 2009-11-18 09:48:09 | Back to top

Retail Channel Availability	ExtendedReach	GlobalReach
Bibliographic data sent to US and UK ISBN Agencies	X	X
Amazon.com	X	X
International Amazons (Amazon.co.uk, Amazon.ca, etc.)		X
BarnesandNoble.com and many other online retailers		X
Wholesale availability through Ingram		X

Last updated: 2009-11-18 09:49:27 | Back to top

The table below shows what books are available for GlobalReach and ExtendedReach Distribution packages. Please note that if you bring your own ISBN you will not be eligible for ExtendedReach Distribution.

U.S. Trade 6 x 9" 15.24 x 22.86 cm	GlobalReach Black and White Perfect Bound books - 48 to 740 Pages Black and White Casewrap Hardcover books - 108 to 740 pages Black and White Dust Jacket Hardcover books - 108 to 740 pages
	ExtendedReach Black and White Perfect Bound books - 32 to 740 pages Color Perfect Bound books - 32 to 500 pages
U.S. Letter 8.5 x 11" 21.59 x 27.94 cm	GlobalReach Black and White Perfect Bound books - 48 to 740 Pages Color Perfect Bound books - 32 to 480 pages Color Saddle Stitch books - 4 to 48 pages
	ExtendedReach Black and White Perfect Bound books - 32 to 630 pages Color Perfect Bound books - 32 to 500 pages
Comic Book 6.625 x 10.25" 16.82 x 26 cm	ExtendedReach Black and White Perfect Bound books - 32 to 740 pages Color Perfect Bound books - 32 to 500 pages
Small Square 7.5 x 7.5" 19 x 19 cm	ExtendedReach Black and White Perfect Bound books - 32 to 500 pages Color Perfect Bound books - 32 to 500 pages
Large Square 8.5 x 8.5" 21.59 x 21.59 cm	GlobalReach Color Saddle Stitch books - 4 to 48 pages Color Perfect Bound books - 32 to 480 pages
	ExtendedReach Color Perfect Bound books - 32 to 500 pages
Pocket Size 4.25 x 6.87" 10.79 x 17.46 cm	ExtendedReach Black and White Perfect Bound books - 40 to 740 pages
Royal 15.59 x 23.38 cm 6.13 x 9.21"	GlobalReach Black & White Perfect Bound books - 68 to 740 pages
	ExtendedReach Black and White Perfect Bound books - 68 to 740 pages Color Perfect Bound books - 68 to 500 pages
Crown Quatro 18.90 x 24.58 cm 7.44 x 9.68"	GlobalReach Black and White Perfect Bound books - 68 to 740 Pages
	ExtendedReach Black and White Perfect Bound books - 68 to 740 Pages Color Perfect Bound books - 68 to 500 pages
A4 20.99 x 29.70 cm 8.26 x 11.69"	GlobalReach Black and White Perfect Bound books - 68 to 740 Pages
	ExtendedReach Black and White Perfect Bound books - 68 to 740 Pages
A5 14.81 x 20.99 cm 5.83 x 8.26"	ExtendedReach Black and White Perfect Bound books - 32 to 740 pages Color Perfect Bound books - 32 to 500 pages
Note: If the page count is not divisible by 4, the printer adds enough blank pages to the back of the book to make it so.

See Also: Mandatory Requirements for Distribution.

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The industry requires that your book adhere to certain standards, and it is up to you to ensure your book meets these requirements. If your book is submitted before it meets these requirements, it will be rejected and your book distribution will be delayed while you work to bring your book into compliance.

1. Requirements for all book covers
   1. If including the retail price on the cover, it must exactly match the retail price for the book. Lulu does not add the price to the book cover.
   2. Keep all important text and images at least 0.375" (.25" bleed area + .125" safety area) from all sides (including the spine) of the cover. This area may be trimmed off or obscured by the cover bend.
   3. Keep in mind that B&W 8.5 x 11" books will be printed at 8.25" x 11" through the retail channels, so you may need to increase the distance of any text or images from the edges to take this into account.
   4. Spine text must be at least .0625" away from all edges of the spine. Text that is too close to the edge of the spine will be reduced in size to fit. (This may result in very small text on the spine of the book.)
      1. Additional requirements for one-piece covers:
         1. Use these dimensions.
         2. Cover must have correct 13-digit ISBN/EAN.
         3. Bar codes must be provided in black and white.
         4. Bar codes should be 1.833" wide by 1" high.
         5. There cannot be spine text on books with less than 80 pages.
2. Requirements for book interiors
   1. If providing a PDF it must be distilled using Adobe; if uploading a word processing document, Lulu will distill it using Adobe.)
   2. Embed all fonts (and all font family members used) when distilling the PDF.
   3. Book must have a Title page.
   4. Book must have a Copyright page with your correct 13-digit ISBN/EAN and a copyright notice. The Copyright page must come after the Title page.
   5. Final page of each book must be completely blank.
   6. Margins must be at least .5" on all sides. The left margin must be equal to the right margin, and the top margin must be equal to the bottom margin.
   7. A gutter may be added to the document in addition to the margins. (What does this mean?)
   8. Page numbering must be correct. No page numbers may be skipped. A page can go without a number, but it must be counted and consistent.
   9. All files should be submitted at high-resolution (between 300 dpi and 600dpi).
   10. If any page in the book will have color or images that extend to the edge of a page (full bleed), format the document according to the full bleed specifications.
   11. If the page count is not divisible by 4, the printer adds enough blank pages to the back of the book to make it so.
3. Requirements for the Publishing Wizard
   1. Book Description, Author and Title must use a Latin Character set. We cannot accept Russian, Chinese, Japanese and other non-Latin characters.

See also - Which books are eligible for Distribution?

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1. Lulu will provide the printing and distribution of your book to retail channels.
2. Purchasing Distribution through Lulu is non-refundable.
3. You may request your book be removed from distribution at any time. After such request, Lulu will start the process of withdrawing your book from availability in retail channels. It may take 6-8 weeks or longer for your listing to be completely removed.
4. You will be responsible for any orders you place or cause to be placed with retailers for this title.
5. You agree to set your Lulu Marketplace price equal to or greater than your Lulu Retail price.
6. You may not make available to the public a duplicate project with a lower Lulu Marketplace price while the original is active in Distribution.
7. Your book's initial Retail Royalty will be set at approximately $4.00; you may change this at any time prior to approving the book.
8. You accept that any changes made to the book or the book data after approving it for global distribution could incur a revision fee.
9. You agree to purchase a copy of your book for review prior to approving the first copy as well as any future revised copies.

Last updated: 2009-11-18 09:48:28 | Back to top

Books with Basic Distribution can purchase ExtendedReach or GlobalReach Distribution packages if they meet the eligibility. Check eligibility here.

Go to the Project List and scroll to the title of the book with Basic Distribution. Click the 'Purchase a distribution package.' link, select your distribution package, and follow the checkout process.

Last updated: 2009-11-18 09:47:20 | Back to top

Here are the steps from purchasing a distribution process to being available online:

1. Purchase a Distribution package
2. Upload your manuscript with the ISBN number in the copyright page and add a bar code to the back cover (for one-piece covers). The book manuscript must meet the Mandatory Distribution Requirements. (If you haven't already)
3. Purchase a proof copy of this newest version of the book.
4. After receiving and carefully reviewing the book, either:
   a. Approve the book on Lulu. Go to Step 6.
   b. Deny the book and make changes. Go to Step 5.
5. Make revisions and upload this new manuscript. Go back to Step 3. See, How do I make changes before approving my book? to learn how to make changes.
6. The book is uploaded to the distribution center within:
   3-5 business days for ExtendedReach distribution
   2 to 3 weeks for GlobalReach distribution.
7. Printer reviews the book to ensure it is up to standards. This can take up to 2 weeks.
   Once accepted for printing, it can take another 6 to 8 weeks before the book is available through online retailers.
   If rejected for not meeting requirements, you will be notified via e-mail that the book must be revised. Go back to Step 2.
8. The book becomes available for listing with online booksellers.
9. Online booksellers like Amazon decide whether or not they would like to list the book. (In our experience, they almost always list it.
   Once a month, online booksellers update their databases with new books. When they update (if the booksellers choose to list your book), you will see the book listed as "currently available." This can take 6-8 weeks.

If the book is revised at this point the process starts over at step 2 with all the work and time involved. See, "How do I make changes after approving my book?", for more information.

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Go to the "My Lulu" tab. Go to your "My Projects" list. Click the "Purchase a distribution package." link by the book title.

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• You do not have an ISBN for your book.
• Your book is not eligible for GlobalReach or ExtendedReach Distribution.
• You may only purchase one Distribution package at a time. Clean out your shopping cart and try again.
• In order to purchase Distribution, your book must either be “Direct Access” or “Available to the Public”. Go to your My Projects page and revise the book's access

Last updated: 2009-11-18 09:47:59 | Back to top

The GlobalReach Distribution package is available for authors who brought their own ISBN.

Last updated: 2009-11-18 09:48:10 | Back to top

The proof copy is a last minute check for errors before the final published work is sent into the distribution system. Use this opportunity to read through the entire book again, looking for spelling, grammar, formatting, and page number errors.

If you make any changes to your book you must purchase a copy of this new revised version.

If you have to revise a book after having approved it for distribution it is possible that the book will show up as "unavailable" while it goes through this process again.

NOTE: This copy of your book will vary slightly from the books produced through distribution channels. Lulu has partnered with multiple print on demand (POD) vendors for printing books: some print books ordered through Lulu; others print books ordered through our distribution channels. This proof copy will be identical to all copies of your book purchased through Lulu. Unless you purchase your book through an online retailer you will not receive a copy from a wholesaler's printer. See "Paperback Printing Specifications", for more information about the differences between printers.

Last updated: 2009-11-18 09:51:05 | Back to top

What books were used in this pilot program?
Lulu uploaded a selection of Publicly available / General Access books that have sold on the Lulu Marketplace.

Does the Amazon Marketplace Pilot cost anything?
The pilot program does not cost anything. Once Lulu has the service fully defined, an end date will be chosen for the pilot and Lulu will communicate in advance any changes to the service and you can decide whether to continue to list your title on Amazon's Marketplace or not.

What Amazon sites does Lulu upload the books to?
At this time Lulu is only uploading to the Amazon.com site, not the international Amazon sites.

What if I don't want my book on Amazon?
To opt out of the Amazon Marketplace Pilot send an email to amazon-opt-out@lulu.com with the Project ID of the book(s) you want to remove.

What if something is incorrect on my book's Amazon Marketplace listing?
On the Email Support Page select the "Help with ISBN/Distribution" option. Enter the email address you created your Lulu account with. Select Published by Lulu or Published by You for the Type of Distribution you need assistance with. In the Describe your problem field, supply the Project ID of the book and the correct information that should be on the Amazon Marketplace listing.

What if my book is already on Amazon.com?
The Amazon Marketplace pilot books will show in the New and Used section of the listing.

What if I change the price of my book?
Lulu is making periodic updates to ensure the correct price on Amazon Marketplace listings.

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Your book will start to show up on retailers’ sites 6-8 weeks after you approve the title.

See, "How does the distribution process work?", for more information.

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It can take 6 to 8 weeks after you approve your book for it to hit an online bookshelf. This is because most booksellers only update their database once a month. The overall process and timing is explained in "How does the Distribution process work?". The decision to list a book is up to the individual retailer. In our experience, Amazon will almost always list a book for sale once they have access to it.

Last updated: 2009-11-18 09:50:55 | Back to top

If the information is accurate on Lulu, but not with retailers, revise the book and immediately approve it again. This will trigger the book's data to be re-sent. Changes can sometimes take 8 weeks.

If information is inaccurate with retailers and Lulu, revise the book on Lulu, fix the mistake, and then approve the book for distribution. This will trigger your book's data to be re-sent. Changes can sometimes take 8 weeks.

If the incorrect information with retailers is not data you provided Lulu, you will need to Contact Support with the appropriate information.

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Once Lulu submits your book to our distributors it takes 6 to 8 weeks to appear on places like Amazon. The cover art can take a couple weeks longer to appear. If you do not want to wait for it to appear on Amazon, you can submit a customer image.

To upload your own cover art, click the "Share your own customer image" link on your book listing and follow Amazon's instructions.

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A book may appear on a bookseller's site as "Currently Unavailable" or "out of stock" while it is being processed. If it is unavailable for longer than 8 weeks after you have approved your book, please contact us here.

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To remove your book from the distribution channels, you must retire your book:

1. Go to your "Project List".
2. Click on the red X next to the book to attempt to delete it. A distribution book can't be deleted so the system will retire it.
3. This will remove your book from our distribution channels.

Note: It will take another 6 to 8 weeks before your book's status changes on online retailers' sites. It is possible that your book will not be removed entirely from retailers' sites, but instead be marked "out of print." Please keep in mind that used books or copies that were sold through distribution before you canceled your title will still be available for sale.

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Go to the "My Lulu" tab, click on the "My Projects" tab and then click on the "Show retired projects". Find and click on your project. Scroll down to the "Availability/Project Status" section and you will see a link to un-retire.

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When you un-retire your distribution book, it will return to whatever state it was in before it was retired. You will not be charged anything to un-retire a distribution book.

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Lulu's Terms and Conditions

By purchasing Published By You - UK & Republic of Ireland distribution service you are agreeing to the terms below:

1. Lulu, in liaison with the UK ISBN Agency, will provide a single ISBN prefix and corresponding set of 10 ISBNs. ISBNs are typically processed and assigned within 5 business days.
2. Lulu will ensure that all information on your application is correct and includes all necessary contact information. Lulu will send your completed application form to the UK ISBN Agency for verification and processing.
3. Purchasing the ISBN prefix and distribution through Lulu is non-refundable. Either party may terminate this agreement with 30 days notice.
4. The first ISBN in numerical order within the set of 10 will be assigned to your book and the publisher name that you have provided will be listed as the publisher in all bibliographic feeds.
5. The remaining 9 ISBNs will be allocated to you for later use. Please contact Lulu at distro@lulu.com (quoting your publisher name and ISBN prefix) when you wish to use any of these remaining 9 ISBNs. A charge of £ tbc for processing and setting up distribution will apply to each of the remaining 9 ISBNs when required.
6. By signing this agreement you confirm that you are the official, registered publisher of this book(s) and have the necessary authority to use ISBN(s); that you have the necessary rights and permissions in the content of this book(s), and that you have world distribution and sales rights. Lulu holds no liability for any infringements of these rights and permissions.
7. Lulu will function as an agent providing distribution, promotional and/or marketing services.
8. You will be responsible for any orders you place or cause to be placed with retailers for this title.
9. Lulu, on behalf of you, the publisher, will be the prime source of bibliographic data on your book. Lulu will feed data to the UK ISBN Agency (Nielsen Book Services) and R. R. Bowker in the US, and other industry databases. These companies will in turn feed other companies within the industry. The data will identify you as the publisher.
10. You have the responsibility to inform Lulu of any changes to your registered publisher information (address; contact telephone number, etc.). If you withdraw your book from Lulu’s Published By You service then it becomes your sole responsibility to update the Agencies with information on publisher, book and availability.
11. You agree to purchase a copy of your book from Lulu for review prior to approving the first copy as well as any future revised copies.
12. (tbc) You agree to set your Lulu Marketplace price equal to or greater than your Lulu Retail price.
13. (tbc) A book’s listing may be withdrawn from distribution channels at any time. You may request your book be removed from distribution at any time. After such request, Lulu will start the process of withdrawing your book from availability in retail channels. It may take 6-8 weeks or longer for your listing to be completely removed. Lulu reserves the right to remove your book from distribution at any time for any breach of this agreement or our general Membership Agreement.

UK ISBN Agency's Terms and Conditions

1. You agree that any ISBN prefix assigned to you, and the ISBNs associated with that ISBN prefix, can only be used to identify your publication(s) and must not be used for any publications by any other publisher.
2. You understand that an ISBN prefix or individual ISBNs cannot be transferred or reassigned to another publisher except in the case of one publisher being wholly acquired by another.
3. You confirm that you will only assign ISBNs to appropriate products namely books, as stipulated in the ISBN Users Manual 5th edition (downloadable from http://isbn-international.org/en/manual.html).

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Information on Published by You Germany is available here.

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Information on Published by You Dutch can be found here.

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Information on Italian Distribution can be found here.

Last updated: 2009-11-18 09:46:48 | Back to top

Google Book Search (Beta) is a free marketing tool that puts your book content in Google's search results. Google scans the full text of participating books and when a user clicks on a book search result, they are taken to a Google-hosted web page displaying the scanned image of the relevant page from the book and links to buy the book from online retailers. As a benefit of using Google Book Search through Lulu, the first link will bring your customers directly to your content on Lulu. Here you have the most control of the message or description of your book.

For more information about Google Book Search, see Google Book Search Help.

How to add a Lulu book to Google Book Search

1. Purchase a distribution service for a book.
2. Click the Google Book Search link now next to that book's title in the Project List.
3. The free Google Book Search listing option is in the shopping cart.
4. Check out.
5. The Book will show up on Google Book Search after 2 months.

Which books can be submitted to Google Book Search?

Only books with a distribution service can be submitted to Google Book Search.

How much of a book will users be able to view?

Books submitted through Lulu are limited to 20% accessible to any given user during a 30-day period. Google also offers a number of additional security features. More information.

How long will it take for a title to be listed in Google Book Search?

It takes at least 2 months for your title to be listed in Google Book Search.

Does Lulu make money from my Google Book Search listing?

Google is sharing contextual ad revenue with content partners and publishers. Lulu is pleased to partner in the Google Book Search program and our goal for participation is to promote your title and increase your direct sales to anyone interested in your book. It is through these successful free online tools, such as Google Book Search, that Lulu continues to provide you a free digital marketplace for your content.

What if there is incorrect or missing information on my Google Book Search listing?

Report any missing and/or incorrect information on your Google Book Search Listing here.

How to remove a book from Google Book Search

Request removal from Google Book Search here.

What if I've already listed my book with Google Book Search but want to do it through Lulu?

Write to your Google account manager and ask them to remove your listing. Once the title has been removed, Lulu can re-add your title.

Last updated: 2009-11-18 09:49:44 | Back to top