Shopping on Lulu

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Lulu has thousands of books, calendars, images, photos, CDs, DVDs, articles, poems, songs and other material for sale, from across the globe. Whether you're looking for a specific title or creator, or just browsing to see what's available, Lulu makes it easy.

Shipping FAQ

  • Lulu is a print on demand (POD) company. All products are manufactured when ordered. The number of shipping days listed do not include manufacturing times.
  • Shipping times are estimates and not guarantees. They may be affected by factors over which Lulu has no control, including incorrect delivery addresses, customs delays and Post Office delivery restrictions. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu will take no action on these orders during that time.
  • FedEx business days are Monday through Friday for FedEx Commercial delivery and Tuesday through Saturday for FedEx Home delivery.
  • USPS business days are Monday through Saturday.
  • Lulu business days are Monday through Friday.
  • International Economy packages are delivered via the postal service of the destination country. Lulu cannot ship to international PO Boxes.
  • Local Customs and Immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
  • Lulu does not offer shipping insurance.
  • All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.
  • FedEx is not available for Post Office (PO) Boxes.

Holiday Shipping

This holiday season Lulu is providing a list of key dates to ensure orders arrive in time for the holidays. Click the tab for your region of the globe and compare the deadlines for each ship method. Order with the following constraints:

  • Orders from North and South America and for Publisher Grade Books must be placed before 6 p.m. EST (21:00 UTC)
  • Orders from Europe, Middle East, and Africa must be placed before 6 p.m. GMT
  • Orders from Australia, New Zealand and Oceania must be placed by 6 p.m. GMT + 10
  • Orders must be 25 or less to meet the Holiday deadlines listed below
  • Some items may not be available for certain shipping options in your region. Double check your items in the shopping cart
  • Lulu does not recommend the Mail shipping method and will not guarantee December 24th delivery

Disclaimer: The dates and information provided are intended to serve as a guideline for order delivery by December 24th, 2009. The dates provided here do not imply a guarantee. Weather and unforeseen circumstances may delay deliveries.

Lulu encourages you to order early!

United States

Canada

Latin America

European Union

Oceania

Worldwide

Product Shipping Method Order Date
Paperbacks (including Photobooks) & Calendars Mail December 08
Priority Mail December 15
Ground December 16
Expedited December 18
Express December 21
Cds, DVDs, & Publisher Grade Books Mail December 08
Priority Mail December 15
Ground December 15
Expedited December 18
Express December 21
Hardcover Books Mail December 01
Priority Mail December 08
Ground December 08
Expedited December 11
Express December 14
Casewrap Hardcover Photobooks Mail December 07
Priority Mail December 14
Ground December 14
Expedited December 17
Express December 18
Product Shipping Option Order Date
Paperbacks (including Photobooks) & Calendars Mail December 07
Ground December 11
Expedited December 17
Express December 17
Cds, DVDs, & Publisher Grade Books Mail December 07
Ground December 13
Expedited December 15
Express December 17
Hardcover Books Mail November 30
Ground December 04
Expedited December 10
Express December 10
Casewrap Hardcover Photo Books Mail December 04
Ground December 10
Expedited December 16
Express December 16
Product Shipping Option Order Date

Paperback Books
Calendars
Paperback Photo Books
CDs & DVDs
Publisher Grade Books

Mail December 07
Expedited December 15
Express December 15
Casewrap Hardcover Photobooks Mail December 04
Expedited December 14
Express December 14
Hardcover Books Mail November 30
Expedited December 08
Express December 08
United Kingdom
Product Shipping Method Order Date
Wallet & Compact Photo Books
Premium Calendars
Cd's & DVD's
Publisher Grade Books
Mail December 07
Expedited December 15
Express December 17
Paperback Books
Calendars
Priority Mail December 11
Ground December 16
Express December 17
Dust-jacket Hardcovers Mail November 30
Priority Mail December 08
Express December 10
Casewrap Hardcovers (Including Photo Books) Priority Mail December 09
Ground December 14
Express December 15
8.5" Hardcover Photo Books Mail December 04
Expedited December 14
Express December 16
Europe
Product Shipping Option Order Date
Wallet & Compact Photo Books
Premium Calendars
Cd's & DVD's
Publisher Grade Books
Mail December 07
Expedited December 15
Express December 17
Paperback Books
Calendars
Mail December 04
Priority Mail December 11
Express December 15
Dust-jacket Hardcovers Mail November 30
Priority Mail December 08
Express December 10
Casewrap Hardcovers (Including Photo Books) Mail December 02
Priority Mail December 09
Express December 11
8.5" Hardcover Photo Books Mail December 04
Expedited December 14
Express December 16
Australia
Product Shipping Method Order Date
U.S. Trade
U.S. Letter
Landscape
Small Square
Royal
Crown Quarto
A4
Mail December 08
Express December 15

All Other Paperback Books
Calendars
Paperback Photo Books
CDs & DVDs
Publisher Grade Books

Mail December 07
Expedited December 15
Express December 15
Casewrap Hardcover Photobooks Mail December 04
Expedited December 14
Express December 14
Hardcover Books Mail November 26
Expedited/Priority Mail December 03
Express December 08
Oceania
Product Shipping Option Order Date
U.S. Trade
U.S. Letter
Landscape
Small Square
Royal
Crown Quarto
A4
Mail December 01
Express December 14
All Other Paperback Books
Calendars
Paperback Photo Books
CDs & DVDs
Mail December 07
Expedited December 15
Express December 15
Casewrap Hardcover Photobooks Mail December 04
Expedited December 14
Express December 14
Hardcover Books Mail November 26
Expedited/Priority Mail December 03
Express December 08
Product Shipping Option Order Date
Paperback Books (Including Photo Books)
Calendars
Mail November 30
Expedited/Priority Mail December 07
Express December 11
Hardcover Books (Including Photo Books) Mail November 26
Expedited/Priority Mail December 03
Express December 08
Publisher Grade
CDs & DVDs
Mail December 07
Expedited/Priority Mail December 15
Express December 15

Shipping FAQ

Last updated: 2009-11-18 09:48:02 | Back to top

Shipping Times and Options

The shipping times provided for the destinations below are estimates and not guarantees. Allow time for printing before shipping. Please see Shipping FAQ for more information.

United States

Canada

Latin America

European Union

Australia

Worldwide

Shipping Option Shipping Method Estimated Time
Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
US Media Mail Estimated shipping:
5-15 business days
Priority Mail
Only Available to certain addresses.
US Postal Priority Estimated shipping:
2-5 business days
Ground FedEx Ground Estimated shipping:
2-5 business days
Expedited FedEx 2nd Day Estimated shipping:
2 business days
Express FedEx Next Day Estimated shipping:
1 business day
Shipping Option Shipping Method Estimated Time
Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
US Media Mail Estimated shipping:
7-11 business days
Ground FedEx Ground Canada Estimated shipping:
3-7 business days
Expedited FedEx International Economy Estimated shipping:
2-3 business day
Express FedEx International Priority Estimated shipping:
1-3 business day
Shipping Option Shipping Method Estimated Time
Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
US Media Mail Estimated shipping:
7-11 business days
Expedited FedEx International Economy Estimated shipping:
4-5 business days
Express FedEx International Priority Estimated shipping:
2-3 business day
  Shipping Option Shipping Method Estimated Time
United Kingdom Priority Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
Royal Mail Estimated shipping:
1-2 business days*
Express FedEx UK Domestic Estimated shipping:
1 business day*
Europe Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
Royal Mail Economy Estimated shipping:
7-15 business days*
Priority Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
Royal Mail Priority Estimated shipping:
3-5 business days*
Express FedEx International Priority Estimated shipping:
3-5 business days*
* Publisher Grade Paper, 6 x 9” dust-jacket hardcovers, brochures, premium calendars, CDs, and DVDs are only printed in the U.S. at this time, these items will incur higher shipping costs and longer delivery times over other items.
  Shipping Option Shipping Method Estimated Time
U.S. Trade
U.S. Letter
Landscape
Small Square
Royal
Crown Quarto
A4
Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
Australia Domestic Media Mail Estimated shipping:
2-7 business days
Express Australia Domestic Express Estimated shipping:
1-2 business days
All other products Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
US Media Mail Estimated shipping:
7-15 business days
Express FedEx International Priority Estimated shipping:
3-5 business days
Shipping Option Shipping Method Estimated Time
Mail
Delivery is not guaranteed, and we will not be able to locate or replace the order.
US Media Mail Estimated shipping:
5-12 business days
Express FedEx International Priority Estimated shipping:
2-6 business days

Last updated: 2009-11-18 09:50:25 | Back to top

How much does shipping cost?

Shipping and handling charges vary by carrier and are calculated at checkout.

Add desired item(s) to the shopping cart then click the checkout button.

Add payment info and a shipping address then click the checkout button.

Select a shipping method and the rate is updated.

Last updated: 2009-11-18 09:49:56 | Back to top

Common Shipping Validation Errors and Solutions

The USPS database is sensitive about what is entered into the shipping fields. If you get any of the error messages below, check to make sure everything was typed in correctly. If you still get an error message, try verifying your address with the USPS site. Fill out the fields on the USPS site and click the submit button. USPS will return a page with the available options for the address you entered.

The address entered doesn't match the USPS database - This error usually occurs when the USPS database doesn't know what is wrong with the address you entered. It can also occurs with any of the errors below.

The apartment or suite number doesn't match the USPS database - The USPS database needs to have the appropriate abbreviation for the 'Street 2' field. We have found that floor and # will not work in most cases. Your business may have an entire floor, but the floor may have originally been separate suites. You will need to enter a suite number from the USPS list in the 'Street 2' field.

The house or PO Box number doesn't match the USPS database - Check to make sure you didn't accidentally type in the incorrect information for the house of PO Box number. You can't enter a PO Box and Street name in the 'Street 1' field. This error can also occur if you enter the incorrect street information.

The Zip / Postal Code doesn't match the USPS database & The Zip / Postal Code doesn't match the city and state entered - These errors occur when an incorrect zip code, city, or state is entered. One or all of the options can be incorrect.

This address requires an apartment or suite number - This error usually occurs if you enter your apartment or suite number in a field other than the 'Street 2' field.

This address requires a PO Box number - This error usually occurs if the USPS database has a PO Box number for the address, but you didn't include it.

This address requires a house or PO Box number - This error usually occurs if the USPS database has a house or box number for the address, but you didn't include it.

Last updated: 2009-11-18 09:47:16 | Back to top

How long until my order ships?

All products must go through a manufacturing process before they ship. The amount of time it takes to receive a purchase varies depending on the product's format (below) and the shipping method you choose.

  • Paperback Books - Ship in 3 to 5 business days (Orders of more than 25 may take from 6-8 business days.)
  • Hardcover Books - Ship in 10 to 12 business days
  • Artwork - Ship in 3 to 5 business days
  • CDs & DVDs - Ship in 3 to 5 business days
  • Downloads - Available immediately in your downloads/purchases.

If your order stays in a Fulfilling state for longer than the following times, please report the problem from your Order History page.

Last updated: 2009-11-18 09:46:53 | Back to top

How do I check the status of an order?

The My Recent Orders box under the My Lulu tab displays the status for the 5 most recent orders. To see other orders or to get more details on a particular order, click View All Orders at the bottom of the My Recent Orders box. The My Order page shows the order number, date, status and amount for each purchase. The status of an order is next to the order date. Click an order number to see the order receipt. This includes items, quantities, prices, shipping and handling charges, order status, shipping date and tracking or confirmation numbers (if available). Below is an explanation of each fulfillment status.

  • Waiting Funds - An order remains in Waiting Funds status until the payment clears. A PayPal e-check or other method that takes funds from a checking or credit account, can take up to 7 business days to move on to the fulfilling status. If you did not pay using that method, there may be a problem with the payment. Click Need Help? for assistance. You will need the order number.
  • Paid - The order has been processed and your payment accepted.
  • Fulfilling - The order has been sent to the manufacturer and is in production.
  • Shipped - The order has left the manufacturer and is on its way. An email is sent when the order ships. A tracking or confirmation number is displayed in the order receipt.
  • Refund - The order has been returned to Lulu and we have refunded the credit card or PayPal account used for the purchase.

Last updated: 2009-11-18 09:50:36 | Back to top

What is the difference between tracking numbers and Delivery Confirmation numbers?

FedEx provides tracking numbers that help ensure the safe arrival of your package. Packages with tracking numbers are scanned at each checkpoint on their journey, allowing the packages to be tracked as they move through the FedEx system to their destination. If an issue arises with a package the location is readily identified and makes the chances of recovery more likely. Also, FedEx has a Customer Service person available to further assist in resolving any issues with your shipment.

USPS only offers Delivery Confirmation numbers. Delivery Confirmation gives the date, zip code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery will be given. There is no capability to determine where your package is at a given time in its movement to you. Packages with Delivery Confirmation do not get scanned at each checkpoint on their journey like a tracking number, making it impossible to locate a package that may have gone astray.

Last updated: 2009-11-18 09:51:12 | Back to top

Last updated: 2009-11-18 09:48:05

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Book Cost Calculator

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Book Cost Calculator

Manufacturing cost:
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This product is manufactured in the U.S. Shipping rates will be high for customers outside of the U.S.
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