Help

A Lulu staff member will answer specific questions, point you in the right direction, and/or send you a link from the site that best addresses your inquiry.

Last updated: 2008-09-30 07:15:07 | Back to top

To get the most from Live Help, please think through what you need to ask, fill out the pre-chat survey, and be specific about order numbers, titles, email logins, etc. Please read through the following list of questions to see if yours can be answered without the use of Live Help.

What is Lulu? You're really not free are you?
http://www.lulu.com/about/whatislulu.php

What do I do if I have an order problem?
http://www.lulu.com/account/order_history.php

What do I do if I forgot my password?
http://www.lulu.com/bad_login.php

Need editing, cover art, marketing or other services?
http://www.lulu.com/services

What are the print specifications for books?
Paperback Printing Specifications
Hardcover Printing Specifications

How quick is Lulu's order turnaround?
How long should it take to receive an order?

Where can I view domestic and international shipping methods and timetables?
What shipping options does Lulu offer within North America?
What shipping options does Lulu offer outside North America?

How do I get started on my storefront?
Storefront FAQ

How do royalties work?
How are royalties paid?

Why can't I see certain content?
Why can't I see the content I'm looking for?

How do I create a new revision?
How do I revise my published book, change something, correct an error, replace the cover art, etc?

Where can I get more information about ISBNs?
ISBN FAQ

What are the steps in the distribution services process?
How does the distribution process work?

How do I upload via FTP?
How can I upload large files more quickly and easily? / Can I upload my files with FTP?

Can you show me an example of retail pricing?
Book Pricing

How do I embed fonts?
How do I embed fonts in a PDF?

What should I do before publishing?
Book Formatting FAQ

How do I get started on Lulu?
Registration and Log-In FAQ
My Account FAQ
Publishing Wizard FAQs

What is a CSC or why isn't my credit card being accepted?
Is it safe to enter my credit card information on Lulu?

Can I view Lulu in Klingon, my native language?
Lulu is currently translated into English, French, Spanish, Italian, German, and Dutch.
How do I change my preferred language and country?

If you were not able to find the answer to your question in the list above, then click the Live Help button at the bottom of the page to get started.

Last updated: 2008-09-30 07:15:07 | Back to top

Live Help is not a venue for information that is easily found on the site, software, matchmaking, etc. The best and most detailed information exists in our extensive help section, the first place you should look.

Last updated: 2008-09-30 07:14:53 | Back to top

Just as our operators have guidelines for chat etiquette, below is a list of guidelines for our users.

• Be kind and courteous to staff members.
• No verbal abuse or profanity.
• Limit yourself to one chat per day on the same subject.
• Personal and private details such as royalties and credit card numbers are not given out in chat.
• Be respectful of the guidelines in the Live Help FAQ.

Lulu reserves the right to revoke your chat privileges and your Lulu account (without warning) for violating these chat etiquette guidelines.

Last updated: 2008-09-30 07:15:16 | Back to top