Message Box FAQ

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You can send and receive messages on Lulu via your Message Box. To see your messages, click the MY ACCOUNT tab, and then look at the My Recent Messages block. This will display the 5 most recent messages you have received. Click on any message to view. To write a new message, click the Write a message link at the bottom of the block. To view all your messages, click the All My Messages link at the bottom of the block. This will bring you to your complete message box.

  • To read a message, click the sender or subject of the message you want to read.
  • To delete a message, check the box next to the message and click the DELETE button.
  • To write a message, click the New Message button.

Can I receive an email when I receive a Lulu message?

Yes, you have the option to receive email notification when you receive a Lulu message on Lulu.com. This email will simply be a notification that you have a message waiting for you and will have a link to your Lulu Messaging inbox. To read (and respond to, if you wish) the Lulu message you will have to follow the link to your Lulu Messaging inbox. The text of the message is not included in the email.

To enable or disable this feature, go to your Account Preferences page by clicking on the Account Preferences link in the left column of your MY ACCOUNT page. Alternatively, you can also access your Account Preferences by clicking Messaging Preferences on your MY ACCOUNT page or any page within Lulu Messaging. Then, check or uncheck the box next to "I want to receive notifications when I receive a message on Lulu" and click "Save."

Your email address is never shown to the sender of a Lulu message.

Last updated: 2008-08-22 10:43:24 | Back to top

How do I address my messages?

You should address a message to a Lulu account holder's username, which is the same as a user's storefront name. Find the storefront name by looking at the storefront URL. The name is the combination of letters and numbers following "http://www.lulu.com/" in the storefront URL.

Send messages for a group storefront to a group moderator. If you address messages to the name of the group storefront, no one will receive it.

Last updated: 2008-08-22 10:43:24 | Back to top

Why can't I send a message to a display name ( ie on a forum )

Message addressees need a unique identifier, and unlike user names (i.e.storefront names), display names are not necessarily unique. If you enter a display name, there is no way of knowing which "Brad Smith" you want to send a message to.

Last updated: 2008-08-22 10:43:24 | Back to top

Can I send a message to multiple recipients?

Yes. Simply click the (+) link next to the To: field and another To: field will be added. Place one user name (a.k.a. storefront name) in each field. You may add multiple To: fields by repeatedly clicking the (+) button. To remove an additional recipient field, click the (-) link next to the field you wish to remove.

Last updated: 2008-08-22 10:43:24 | Back to top

How do I add or remove the sender of a Lulu message to or from my friends list?

A link displays in the top right corner of your window when you view a message sent through Lulu.

  • If the sender of this message is not currently on your friends list, the link will read "Add sender to friends." Clicking this link will immediately add the sender to your friends list and you will see a confirmation above the message that reads "You have added this person to your friend list."
  • If the sender of the message is already on your friends list, the link will read "Remove sender from friends." Clicking this link will immediately remove the sender from your friends list and you will see a confirmation above the message that reads "You have deleted this person from your friend list."
  • Useres are not informed that they are added or removed from your friend list.

Last updated: 2008-08-22 10:43:24 | Back to top

How do I ignore messages from specific users?

To automatically ignore messages from specific users, you must add them to your Ignore List. To access your Ignore List, go to your MY ACCOUNT page and click All my messages at the bottom of the My Recent Messages block. Alternatively, you can click the Messages link in the left column of your MY ACCOUNT page. Each of these links will take you to your Lulu Messaging inbox.

At the bottom of your Inbox (as well as the bottom of any message you view), you will see an Ignore List link. Click this to go to your current ignore list. To add a user to your ignore list, enter his or her username (i.e. storefront name) into the box and click the "Ignore user" button. To remove a user from your ignore list, click the (x) next to the user's name.

Last updated: 2008-08-22 10:43:24 | Back to top

What kinds of messages are inappropriate for me to send to people?

Lulu prohibits sending advertising links, images or content for the purpose of self-promotion outside of the Shameless Promotion Forum. Sending a message to users who have not agreed to receive them from you, for the purpose of solicitation or advertising of content or any posts which could be interpreted as a solicitation, including the promotion of content published on Lulu.com, are prohibited. The solicitation or advertisement of content or other goods, services, or other information not found or published on Lulu is considered “spam” and not allowed anywhere on our site.

Last updated: 2008-08-22 10:43:25 | Back to top

Last updated: 2008-08-22 10:43:24

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