Shipping FAQ
- Lulu is a print on demand company. All products are manufactured when ordered. The number of shipping days listed do not include manufacturing times.
- Shipping times are estimates and not guarantees. They may be affected by factors over which Lulu has no control, including incorrect delivery addresses, customs delays and Post Office delivery restrictions. Orders affected by such delays may take as long as 6 weeks to arrive. Lulu will take no action on these orders during that time.
- USPS business days are Monday through Saturday.
- UPS business days are Monday through Friday.
- Lulu business days are Monday through Friday.
- International Economy packages are delivered via the postal service of the destination country. Lulu cannot ship to international PO Boxes.
- Local Customs and Immigration agencies determine any duties or taxes that may be levied against packages arriving from outside the destination country. These additional fees are the responsibility of the recipient. Lulu cannot be held responsible for any costs incurred by the purchaser or recipient of orders due to shipment failure or late delivery.
- Lulu does not offer shipping insurance.
- All orders addressed to an APO or FPO (military mail) must be shipped via a USPS method.
- UPS is not available for Post Office (PO) Boxes.
- How much does shipping cost?
- How long until my order ships?
- How long does shipping take?
- Shipping to the United States
- Shipping to the European Union
- Shipping to Asia and the Pacific Rim
- Shipping to Canada
- Shipping to Mexico
- Shipping to Latin America
- Can I get my order Rushed?
- How do I check the status of an order?
- What is the difference between tracking numbers and Delivery Confirmation numbers?
How much does shipping cost?
Shipping and handling charges vary by carrier and are calculated at checkout.
Add desired item(s) to cart and begin the checkout process.
A shipping address is needed to calculate shipping costs.
Select a shipping method and the rate is displayed.
Last updated: 2008-09-30 07:15:03 | Back to top
How long until my order ships?
All products must go through a manufacturing process before they ship. The amount of time it takes to receive a purchase varies depending on the product's format (below) and the shipping method you choose.
- Paperback Books - Ship in 3 to 5 business days (Orders of more than 25 may take from 6-8 business days.)
- Hardcover Books - Ship in 10 to 12 business days
- Artwork - Ship in 3 to 5 business days
- CDs & DVDs - Ship in 3 to 5 business days
- Downloads - Available immediately in your downloads/purchases.
If your order stays in a Fulfilling state for longer than the following times, please report the problem from your Order History page.
Last updated: 2008-09-30 07:15:03 | Back to top
How long does shipping take?
- Shipping to the United States
- Shipping to the European Union
- Shipping to Asia and the Pacific Rim
- Shipping to Canada
- Shipping to Mexico
- Shipping to Latin America
Last updated: 2008-09-30 07:15:03 | Back to top
Shipping to the United States
| UPS Ground shipping method takes 2 to 6 business days after we send a shipping notification email |
| UPS 2nd Day Air shipping method takes 2 business days after we send a shipping notification email |
| UPS Next Day Air Saver shipping method takes 1 business day after we send a shipping notification email |
| USPS Media Mail shipping method has no time guarantee (usually 1 to 3 weeks) after we send a shipping notification email |
| USPS Priority Mail shipping method takes 2 to 3 business days after we send a shipping notification email |
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:03 | Back to top
Shipping to the European Union
Customers in the European Union ordering three items or fewer may qualify for the discounted Flat Rate Shipping!*
| 1 item costs £3.50 or €4.99 to ship |
| 2 items cost £4.50 or €5.99 to ship |
| 3 items cost £5.25 or €6.99 to ship |
| Flat Rate shipping takes 5 to 20 business days after we send a shipping notification email |
- To qualify you must purchase 1 to 3 physical books. If shipping to Europe (excluding the UK) you must pay in Euros (€). If shipping to the UK you must pay in Pounds Sterling (£).
- Flat Rate Shipping is available for the following countries: United Kingdom, France, Germany, Italy, Netherlands, Denmark, Republic of Ireland, Greece, Portugal, Spain, Austria, Finland, Sweden, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Poland, Slovakia, Slovenia, Bulgaria, Romania, Belgium, Luxembourg
| Economy shipping method takes 5 - 20 business days after we send a shipping notification email |
| Standard shipping method takes 5-15 business days after we send a shipping notification email |
| Express shipping method takes 1-2 business days* after we send a shipping notification email |
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Duties and taxes are the sole responsibility of the purchaser or recipient. Lulu is not responsible for certain lost or late shipments. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:21 | Back to top
Shipping to Asia and the Pacific Rim
Trim Size |
Shipping Method |
Shipping Time |
U.S. Trade U.S. Letter Comic Book Landscape Small Square Pocket Size Royal Crown Quarto A4 |
Standard |
Within Australia - 1 to 5 Business Days |
Outside Australia - 5 to 10 Business Days |
||
Express |
Within Australia - 1 to 3 Business Days |
|
Outside Australia - 1 to 3 Business Days |
||
All other products |
Standard |
10 to 15 Business days |
Express |
4 to 8 Business days |
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Duties and taxes are the sole responsibility of the purchaser or recipient. Lulu is not responsible for certain lost or late shipments. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:04 | Back to top
Shipping to Canada
| Standard shipping method arrives 10 to 15 business days (May take up to 30 business days) after we send a shipping notification email. |
| Express shipping method arrives 4 to 8 business days after we send a shipping notification email. |
Standard shipping will not be an available option if it is more expensive than Express shipping.
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Duties and taxes are the sole responsibility of the purchaser or recipient. Lulu is not responsible for certain lost or late shipments. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:05 | Back to top
Shipping to Mexico
| Standard shipping method takes 10 to 15 business days (May take up to 30 business days.) after we send a shipping notification email |
| Express shipping method takes 4 to 8 business days after we send a shipping notification email |
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Duties and taxes are the sole responsibility of the purchaser or recipient. Lulu is not responsible for certain lost or late shipments. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:06 | Back to top
Shipping to Latin America
Lulu is committed to the growth of the Latin American market. To help our creators succeed, Lulu has implemented a limited-time discounted shipping special (up to 70% off regular price) for Express and Standard shipping to the region. Enjoy great shipping prices that let you buy and sell your books with ease!
| Standard shipping method arrives 5 to 10 business days after we send a shipping notification email. |
| Express shipping method arrives 3 to 7 business days after we send a shipping notification email. |
Note: Shipping times provided are estimates and not guarantees. Allow time for manufacturing before shipping. Duties and taxes are the sole responsibility of the purchaser or recipient. Lulu is not responsible for certain lost or late shipments. Please see Shipping FAQ for more information.
Last updated: 2008-09-30 07:15:07 | Back to top
Can I get my order Rushed?
Lulu offers two rush production options for orders - Super Fast and Super Mega Fast.
To qualify, your order must meet the following criteria:
- Saddle-stitched or perfect-bound paperback book
- Single book title (Orders containing multiple book titles cannot be rushed)
- 25 copies or less
Books made through Lulu Studio are not available for Super Fast or Super Mega Fast shipping.
| Super Fast = $25 Rush Production Charge + The Cost of Shipping |
| Example - $39.88 (UPS Next Day Air Saver) + $25 (Rush Production) = $64.88 (Super Fast) $64.88 (Shipping Cost) + $15.00 (Book Cost) = $79.88 (Total Cost) |
You must place your order before 4 p.m. ET (21:00 UTC) for your order to ship on the next business day.
Shipping method within the 48 contiguous United States uses UPS Next Day Air Saver.
Shipping outside of the U.S. uses UPS Worldwide Expedited.
Note: Orders placed after 4 p.m. ET (21:00 UTC) will ship in two business days. Orders placed on Friday will ship Monday.
| Super Mega Fast = $50 Rush Production Charge + The Cost of Shipping |
| Example - $39.88 (UPS Next Day Air) + $50 (Rush Production) = $89.88 (Super Fast) $89.88 (Shipping Cost) + $15.00 (Book Cost) = $104.88 (Total Cost) |
You must place your order before 10 a.m. ET (15:00 UTC) for your order to ship the same business day.
Shipping method within the 48 contiguous United States uses UPS Next Day Air Saver.
Shipping outside of the U.S. uses UPS Worldwide Expedited.
Note: Orders placed after 10 a.m. ET (15:00 UTC) will ship the next business day. Orders placed Friday before 10 a.m. ET (15:00UTC) will ship Friday Afternoon.
Last updated: 2008-09-30 07:15:07 | Back to top
How do I check the status of an order?
The My Recent Orders box under the My Lulu tab displays the status for the 5 most recent orders. To see other orders or to get more details on a particular order, click View All Orders at the bottom of the My Recent Orders box. The My Order page shows the order number, date, status and amount for each purchase. The status of an order is next to the order date. Click an order number to see the order receipt. This includes items, quantities, prices, shipping and handling charges, order status, shipping date and tracking or confirmation numbers (if available). Below is an explanation of each fulfillment status.
- Waiting Funds - An order remains in Waiting Funds status until the payment clears. A PayPal e-check or other method that takes funds from a checking or credit account, can take up to 7 business days to move on to the fulfilling status. If you did not pay using that method, there may be a problem with the payment. Click Need Help? for assistance. You will need the order number.
- Paid - The order has been processed and your payment accepted.
- Fulfilling - The order has been sent to the manufacturer and is in production.
- Shipped - The order has left the manufacturer and is on its way. An email is sent when the order ships. A tracking or confirmation number is displayed in the order receipt.
- Refund - The order has been returned to Lulu and we have refunded the credit card or PayPal account used for the purchase.
Last updated: 2008-09-30 07:15:07 | Back to top
What is the difference between tracking numbers and Delivery Confirmation numbers?
USPS offers Delivery Confirmation numbers. Delivery Confirmation gives the date, zip code and the time the package was delivered. If delivery was attempted, the date and time of attempted delivery will be given. Packages with Delivery Confirmation do not get scanned at each checkpoint on their journey like a tracking number. Confirm a USPS delivery - http://www.usps.com/shipping/trackandconfirm.htm
UPS offers tracking numbers. Packages with tracking numbers get scanned at each checkpoint on their journey, allowing the package to be tracked as it moves through the UPS system to its destination. Track a UPS package - http://www.ups.com/WebTracking/track
Last updated: 2008-09-30 07:15:07 | Back to top
Last updated: 2008-09-30 07:15:02
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