IT Service Operations Management Guide - Your Complete Guide to Managing an IT Service Operation with Incident Management, Event Management, Problem management, Access Management and Request Fulfilment
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Many organizations are looking to implement Service Operation Processes as a way to improve the structure and quality of the business.
The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.
The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentation...More >
The information found within the book is based on the ITIL Version 3 framework, specifically the Event Management, Incident Management, Request Fulfillment, Problem Management and Access Management processes.
The book is designed to answer a lot of the questions about IT Operations Management and provide you with useful guides, templates and essential, but simple to use assessments.
The supporting documents and assessments will help you identify the areas within your organization that require the most activity in terms of change and improvement.
Presentation...More >
Also available as a Paperback
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