The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
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This book enables you to implement, or fine tune service level agreements (frequently abbreviated as SLA). A SLA a part of a service contract where the level of service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service) or performance.
An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, client or between service providers.
This book enables you to specify the levels of availability, serviceability, performance, operation, or other attributes of the service like billing and even penalties in the case of violation of the SLA.
This SLA Guide is filled...More >
An SLA is a formally negotiated agreement between two parties. It is a contract that exists between customers and their service provider, client or between service providers.
This book enables you to specify the levels of availability, serviceability, performance, operation, or other attributes of the service like billing and even penalties in the case of violation of the SLA.
This SLA Guide is filled...More >
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