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Availability Management allows organizations to sustain the IT service availability in order to support the business at a justifiable cost. The high-level activities are Realize Availability Requirements, Compile Availability Plan, Monitor Availability, and Monitor Maintenance Obligations. This thorough book provides a clear roadmap to designing, implementing and operating Availability Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for Availability Management once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class Availability Management.