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Capacity Management is a process used to manage information technology (IT). Its primary goal is to ensure that IT capacity meets current and future business requirements in a cost-effective manner. One common interpretation of Capacity Management is described in the ITIL framework. This book covers every detail, including some missed in other books. This thorough book provides a clear roadmap to designing, implementing and operating Capacity Management. The author leaves no key process out and completely covers everything from initial concept to measuring support effectiveness and process improvement. You will find this book to be one of the best for planning and implementing world-class Capacity Management.