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IT Service Continuity is the process of assessing and managing risks associated with information technology (IT) departments. It involves the evaluation of values, threats, risks, vulnerabilities and development of countermeasures to ensure continuation in the event of a disaster. This thorough book provides a clear roadmap to designing, implementing and operating IT Service Continuity Management and Disaster Recovery. The author covers everything from initial concept to measuring support effectiveness and process improvement. This book contains an in-depth coverage of operational requirements for IT Service Continuity Management and Disaster Recovery once it has been implemented. It hits all of the critical success factors, such as performance metrics, service level agreements, communications and internal evaluations. You will find this book to be one of the best for planning and implementing world-class IT Service Continuity Management and Disaster Recovery.