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ABOUT THE 5.5x8.5" PAPERBACK: You can insure quick service ("One Day Lead Times") for your customers if you have short Cycle Times, infinite capacity, or infinite inventory. But most businesses don’t have infinite inventory or infinite capacity -- and customers won’t wait years for you to reduce Cycle Times. Adopting the processes in this book will improve your customer service in three months. ABOUT THE AUTHOR: David P. Zimmerman has more than 36 years of industrial experience, including Industrial Engineering, Production Management, and Materials Management. He earned a B.S. from the Rochester Institute of Technology, and was awarded CPM certification. He was selected as a speaker at the 83rd International convention of the National Association of Purchasing Managers, and has developed this material into courses taught in the United States and Mexico. When not traveling as a guest speaker, or conducting seminars, he resides in Rochester NY with his wife Marcha.