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In the world of IT, competition has become fierce and keeping your edge may require certification. Discover the secrets behind being successful on your Microsoft Certified Desktop Support Technicians (MCDST) exam by investing in this introduction book. The Microsoft Certified Desktop Support Technician (MCDST) certification will get you started in your IT career by ensuring you have the skills to successfully troubleshoot desktop environments running on the Microsoft Windows operating system. The contents of the book are just about what you'd expect: it will not give you the ins and outs of the exam - but a general overview of the 100 most asked questions around MCDST: everything you need to know to support end users running (or trying to run Windows). Among everything else this includes: installing, setting up users and groups, understanding file and folder access, installing and managing hardware (display, I/O, storage, printers), networking, accessing the internet.