The Essential Guide

eBook (ePub)
(1 Ratings)
Price: $24.47
A series of independent, comprehensive introductory guides to the CIM enterprise platform and major solutions; CIM Platform | Orchestration and Rules/Conversations | Voice/SIP/TDM | Outbound Campaigns | eServices - sms, Web Chat, email, FAX, etc.) | eServices - Social Media | Mobile Engagement | Workforce Management (WfM) | Workflow Management (iWD) | Genesys© Voice Portal (GVP) (IVR) and others. The extensive content includes; Solution History | Business & Operational Features | Compatibility | Technologies | Commercial & Licensing | Best Practices | Business Rules | Typical Architecture Diagrams | Deployment Guide | Process Flows | Procedures | Best Practices | Training & Resources | Quick Reference Cards and other points of reference for business, technical, operational and support managers, supervisors and users of the Genesys© Enterprise Platform.
Available in ePub Format

Ratings & Reviews

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Lulu Sales Rank: 179482
1 Person Reviewed This Product
  • By Adam Gill
    Jan 31, 2017
    From a Reviewer in the UC/CC Engineering Field: This guide provides a view to the solutions of Genesys and helps Users /Engineers to get the approach with real time scenarios. Author with great experience in contact center domain helps to push a reader to understand what way we develop a solution to the reality. I would really thank author Adam Gill for his time and effort for this ESSENTIAL GUIDE for any Genesys Engineer. From a Reviewer in the UC Operations Field: The Essential Guide is a great place to start with the Genesys Enterprise Platform. A "top-down" view of the major Solutions and the operations, from a business viewpoint. The section on disaster recovery, business continuity and types and versions is particularly useful for deployment. A well thought out publication and a must for anyone involved with the Genesys Enterprise Platform!
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Product Details

First Edition
December 4, 2016
File Format
File Size
4.59 MB

Formats for this Ebook

Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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