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The Essential Guide

eBook (ePub)
(1 Ratings)
Price: $24.47
A series of independent, comprehensive introductory guides to the CIM enterprise platform and major solutions; CIM Platform | Orchestration and Rules/Conversations | Voice/SIP/TDM | Outbound Campaigns | eServices - sms, Web Chat, email, FAX, etc.) | eServices - Social Media | Mobile Engagement | Workforce Management (WfM) | Workflow Management (iWD) | Genesys© Voice Portal (GVP) (IVR) and others. The extensive content includes; Solution History | Business & Operational Features | Compatibility | Technologies | Commercial & Licensing | Best Practices | Business Rules | Typical Architecture Diagrams | Deployment Guide | Process Flows | Procedures | Best Practices | Training & Resources | Quick Reference Cards and other points of reference for business, technical, operational and support managers, supervisors and users of the Genesys© Enterprise Platform.
Available in ePub Format

Ratings & Reviews

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Lulu Sales Rank: 179482
1 Person Reviewed This Product
  • By Adam Gill
    Jan 31, 2017
    From a Reviewer in the UC/CC Engineering Field: This guide provides a view to the solutions of Genesys and helps Users /Engineers to get the approach with real time scenarios. Author with great experience in contact center domain helps to push a reader to understand what way we develop a solution to the reality. I would really thank author Adam Gill for his time and effort for this ESSENTIAL GUIDE for any Genesys Engineer. From a Reviewer in the UC Operations Field: The Essential Guide is a great place to start with the Genesys Enterprise Platform. A "top-down" view of the major Solutions and the operations, from a business viewpoint. The section on disaster recovery, business continuity and types and versions is particularly useful for deployment. A well thought out publication and a must for anyone involved with the Genesys Enterprise Platform!
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Product Details

ISBN
9781326880170
Edition
First Edition
Published
December 4, 2016
Language
English
File Format
ePub
File Size
4.59 MB

Formats for this Ebook

ePub
Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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