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Contact Center Excellence - Standing Out from the Crowd

eBook (ePub)
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Price: $8.99
“Excellence in the Contact Center doesn't happen by mistake. It takes a well-defined strategy, focused on both operational and quality success drivers, with a keen understanding of the leadership, process and technology maturity of the organization; it takes measurements driven from the strategy, with a focus on managing variability; it takes a hiring strategy and an engagement strategy. This book will enable you to 'do the right things' in addition to 'doing things right' to drive your contact center to world class level”.
Available in ePub Format

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Product Details

ISBN
9781300779223
Edition
1
Published
April 17, 2013
Language
English
File Format
ePub
File Size
544.71 KB

Formats for this Ebook

ePub
Required Software Any ePub Reader
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Flowing Text
Printable? Yes
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