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A Critical Evaluation of the Use of Business Process Outsourcing

ByCalum Steen

This research examines the growing use of Business Process Outsourcing, with three specific objectives – 1)To identify the strategic drivers for Financial Services companies to use business process outsourcing, and what restrains adoption. 2)To codify ‘best practice’ in agreeing a contract and managing the relationship between clients and service providers. 3)To examine how the use of e-business technologies enables Business Process Outsourcing and the emergence of network organisations.

Details

Publication Date
Nov 4, 2011
Language
English
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): Calum Steen

Specifications

Format
PDF

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