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Customer Service - Thinking Big Picture

eBook (PDF), 80 Pages
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Price: $7.95
E-Book. Dan Galloway examines the little things that make a difference in building and maintaining relationships with customers. Topics include body language, cell phones, e-mail, empathy, listening, tone of voice, and words/phrases. In this easy-read book, Dan makes his points through big picture references to Chicago, cookies, dominoes, hummingbirds, pelicans, shoes, turtles, and wet leaves. Additionally, there are eye-opening survey results that reveal what customers expect from businesse
Available in PDF Format

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Product Details

Edition
First Edition
Publisher
Dan Galloway
Published
September 30, 2011
Language
English
Pages
80
File Format
PDF
File Size
6.28 MB
Product ID
17516398

Formats for this Ebook

PDF
Required Software Any PDF Reader, Apple Preview
Supported Devices Windows PC/PocketPC, Mac OS, Linux OS, Apple iPhone/iPod Touch... (See More)
# of Devices Unlimited
Flowing Text / Pages Pages
Printable? Yes
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