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Customer Service and the Project Team

ByDavid Brown

Why does a business exist? Making a profit, generating cash, and creating jobs are all key indicators of a solid business – and are necessary for the survival of a business, but they are not the reason a business exists. The single most critical fact that needs to be on the forefront of everyone involved in business is simply this: “A company exists to serve a customer.” Long-term business success depends on outstanding customer service. What level of customer service does your organization consistently deliver? This module provides specific examples of how construction project teams can improve customer service and profitability.

Details

Publication Date
Oct 1, 2011
Language
English
Category
Business & Economics
Copyright
All Rights Reserved - Standard Copyright License
Contributors
By (author): David Brown

Specifications

Format
PDF

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